Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Walmart and other big-box retailers are investing in this technology to create a seamless shopping experience.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

MARCH 18, 2021

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 246

Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

Inventory Management 264

Inventory Management Management Payment Services Promotions 264

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. This improves productivity and reduces costs.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Inside Retail

FEBRUARY 23, 2025

Walmarts use of robots: Walmart has deployed robots in many of its stores for tasks like scanning shelves for inventory management, cleaning floors, and sorting deliveries in backrooms. RPA can handle tasks like order processing, inventory management, and data entry, reducing the workload on human staff and minimising errors.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Returns 263

Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

FEBRUARY 3, 2021

D Cloud inventory management platform throughout 162 stores, with the objective of increasing accuracy throughout the supply chain. We can now use our stores as mini-DCs and use stock from the shop floor and back-of-house for web order fulfillment as well.”. Scotch & Soda will deploy Nedap’s !D

Management 290

Management Fulfillment Inventory Management Shipping 290

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations. Here in the U.S.,

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

APRIL 25, 2024

Innovation and continually enhancing our idyllic shopping atmosphere, along with our collection of the most desirable brands, is what excites Woodbury Common’s shoppers, and we look forward to enhancing our guest service experience with our luxurious VIP Suite,” said Mark Silvestri, President of Development at Simon in a statement.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. As a global company, we were also able to provide a solution that supports both English and French in order to meet Canadian regulatory requirements.”

Home Furnishings 296

Home Furnishings Clienteling Inventory Management Fulfillment 296

Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. Single- or even two-warehouse fulfillment approaches force brands to choose between 1. Rise of Omnichannel Fulfillment.

Fulfillment 162

Fulfillment Drop-Shipping Shipping Inventory Management 162

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks. Target also is planning additional brand partnerships, such as the recently announced shop-in-shop deals with Warby Parker and Champion along with its long-time Disney partnership.

Planning 179

Planning Inventory Management Consumer Shopping 179

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Inside Retail

MARCH 5, 2025

Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager. Ben Wapling, head of marketing and digital, says that by leveraging their stores as fulfilment hubs, they can improve delivery speed.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. Librarians were the age-old, quite static and inflexible owners that collected rent, rented shops and cleaned spaces,” Ibrahim explained.

Shopping 278

Shopping Kiosk Consumer Fulfillment 278

Retail TouchPoints

JULY 15, 2022

The pandemic threatened the livelihood of brick-and-mortar retailers, especially those with a strong presence in shopping malls. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

SEPTEMBER 7, 2021

In previous years, much of the activity around grocery stores and robotics involved front-of-store processes, where autonomous mobile robots (AMRs) moved up and down aisles to scan inventory levels, clean floors or scan the area for spills. The micro-fulfillment center will support the company’s online grocery operations.

Fulfillment 277

Fulfillment Inventory Management Returns Shopping 277

Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns. Web Design & Development.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Independent Retailer

AUGUST 1, 2022

Having insufficient stock to fulfill demand results in missed sales, causes reputational damage, and sends customers to competitors. Next-generation analytical and planning tools interpret vast volumes of data so that retailers can predict and react to disruptions before they affect inventory levels. by Paula Biste.

Inventory Management 96

Inventory Management Management Inventory Turnover Supply Chain Management 96

Retail TouchPoints

MARCH 25, 2025

Composable Flexible & Scalable With uncertainty now the norm, supply chain systems designed with all-in-one/one-stop-shop models are slow to update, expensive to modify and cumbersome to scale. Create agile contingency plans and pivot swiftly in response to market fluctuations.

Supply Chain Management 173

Supply Chain Management Planning Fulfillment Inventory Management 173

Small Biz Trends

MAY 19, 2022

Are you too busy to take care of order fulfillment in your eCommerce business? If your answer to these questions is YES, then partnering with a third-party fulfillment provider can be the right strategy to go ahead. What is an eCommerce Fulfillment Service? Most fulfillment companies also manage customer returns.

Fulfillment 126

Fulfillment Shipping Inventory Management Returns 126

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider. 1: Demand forecasting.

Fulfillment 310

Fulfillment Returns Shipping Promotions 310

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Want to Expand Back-to-School Shopping Baskets? in an interview with Retail TouchPoints. “I

Shopping 294

Shopping Consumer Planning Inventory Management 294

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Another factor driving the adoption of WMS in ecommerce is the growing trend for retailers to offload online order fulfillment to distribution partners.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. In manufacturing, product substitution can be a valuable tool for optimizing inventory management.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

I Vend

NOVEMBER 6, 2023

weeks, down from a pre-pandemic shopping season of 7.4 We can see the importance of inventory management during the three key stages of the holiday season: Preparation – before the holiday season rush, retailers need to plan and forecast to ensure they know what is most likely to sell, via which channel and in which stores. .

Inventory Management 90

Inventory Management Management Point of Sale Returns 90

Inside Retail

SEPTEMBER 27, 2022

For more than two years into the pandemic, digital transformation and investment accelerated, and customers increasingly turned to online shopping as an alternative to traditional shopping. . However, as lockdowns and movement restrictions become more rare, what does this mean for the future of physical stores?

Payment Services 320

Payment Services Fulfillment Advertising Inventory Management 320

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. And despite U.S. And despite U.S.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. By incorporating AI, retailers can reduce the volume of returns while improving the shopping experience for their customers. Inventory optimization. Agile fulfillment. According to the NRF, U.S.

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Inside Retail

FEBRUARY 24, 2025

This feedback loop enables agile inventory management, allowing Sheng Siong to quickly adjust and ensure they stock the most popular items. Through this integration, were able to maintain real-time stock accuracy, providing customers with a seamless shopping experience and reducing the risk of stockouts.

Inventory Management 130

Inventory Management Consumer Supermarket Fulfillment 130

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. Smarter inventory management enabled by unified commerce allows stores to resell the item or return it to the warehouse.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Act Two is digitizing the in-store experience with services like Caper [smart carts] and FoodStorm [order management]. Instacart executives celebrate the company’s IPO on Sept. Image courtesy Instacart.)

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare.

Fulfillment 244

Fulfillment Dead-Stock Customer Experience Inventory Management 244

Inside Retail

JANUARY 11, 2022

Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible. Using this stock to fulfil online orders is known as ship-from-store. .

Shipping 200

Shipping Fulfillment Inventory Management Location 200