Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We We even have to be ahead of customer trends in that regard.”

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Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

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Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in).

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Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Shippit has allowed us to be more agile in our fulfilment, especially in New Zealand,” said Rich.

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Retail Wire

AUGUST 28, 2024

Walmart has announced a series of new initiatives at the Let’s Grow! 2024 Walmart Marketplace Seller Summit.

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Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million.

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Inside Retail

JANUARY 6, 2025

This, combined with Amazons dedicated focus on building a vast fulfilment network to underpin its delivery proposition, has allowed the brand to achieve the size and scale it has in the UK. Fulfilment expansion Amazon Australia is heavily investing in expanding its fulfilment capabilities in the local market.

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Inside Retail

OCTOBER 24, 2024

Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. ShipStation has also revolutionised fulfilment for Aussie retailers like Lovisa and Frank Green, earning the coveted 2024 Shipping Platform Partner of the Year Award from Cin7.

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Inside Retail

APRIL 26, 2024

Modern fulfilment methods Alternative, or modern-day, fulfilment options are on the rise for retailers, on the basis of cost and convenience. In present-day e-commerce, same-day fulfilment and free shipping are often part and parcel, not perks of the experience. With over 4.95

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Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

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Retail TouchPoints

DECEMBER 17, 2024

Bloomingdales has partnered with retail connectivity platform Lucky to allow luxury brands that sell in its stores to connect their in-store inventory to their DTC websites. The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website.

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Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

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Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

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Retail TouchPoints

NOVEMBER 7, 2024

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

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Inside Retail

OCTOBER 22, 2024

Amazon will also charge sellers lower fulfilment fees for products sold through the new storefront. Citing The Information , Reuters reported that Amazon’s price limits include US$8 for jewellery, $13 for guitars and $20 for sofas. The company will ship the items to US customers directly from a facility in Guangdong, China.

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Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

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Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

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Retail TouchPoints

JUNE 27, 2024

Hibbett to Use Stores to Fulfill Same-Day Orders Image courtesy Hibbett Fashion retailer Hibbett is now offering same- and next-day delivery via its new partnerships with Walmart GoLocal and Salesforce Commerce Cloud.

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Inside Retail

JULY 15, 2024

“It definitely would have stood a better chance than just effectively staying still and just doubling down in fulfilment and logistics. Booktopia’s over-capitalisation in logistics and fulfilment consumed the majority of its cash flow – areas that added little value to its customers’ shopping experience. “It’s

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Inside Retail

OCTOBER 13, 2024

Amazon will build out its first-ever automated micro-fulfilment centre to supplement what’s available in-store with popular essentials from Amazon.com and favourites from Amazon Fresh – all under one roof. “As This is how Amazon plans to deliver choice and convenience to consumers without compromising on speed or value.

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Retail TouchPoints

NOVEMBER 21, 2024

Through our innovative direct-to-consumer model and advanced production and fulfillment capabilities, we’re cutting out the middleman to offer unmatched selection, pricing and quality, and now we’re also proud to deliver the fastest service in the category.”

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Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

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Retail TouchPoints

SEPTEMBER 27, 2024

10 UKs The biggest way that Amazon has improved both of these ecommerce dynamics — delivery speed and cost to serve — has been through its years-long effort to regionalize its fulfillment network in the U.S. fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S., we had 10 UKs instead of one U.S.’

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Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

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Retail TouchPoints

AUGUST 15, 2024

As soon as the driver starts their route, consumers will receive a live estimated time of arrival (ETA) based on various data points, including the total number of orders the driver is fulfilling as well as their real-time location on the route.

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Retail TouchPoints

NOVEMBER 22, 2024

At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. “By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At

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Retail TouchPoints

AUGUST 6, 2024

including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi will roll out Instacart Connected Stores solutions across all Aldi South Group locations in the U.S.,

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Retail TouchPoints

APRIL 18, 2023

Hugh Garrity, former Head of Global Operations at Yeti , will serve as Chief Operating Officer, with a focus on building pillars of sustainable scale across systems, tools and personnel, evolving the brand’s sourcing, fulfillment and logistics footprint to build agility and redundancy into operations.

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Inside Retail

AUGUST 13, 2024

The owner of embattled furniture brand Incy Interiors has apologised to customers for lengthy delivery delays and says the retailer will work to fulfil all outstanding orders before shutting up shop. We’re trying our hardest to just get it resolved for everyone as quickly, as easily for them as possible.”

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Inside Retail

APRIL 18, 2024

During the period, Booktopia continued to roll out its Customer Fulfilment Centre initiatives to improve operational efficiencies. The company said it continues to realise savings from previous restructures which slashed office employment costs by 34 per cent or $2.2 million in the fiscal third quarter, compared to the year-ago period.

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Inside Retail

NOVEMBER 2, 2023

When a customer decides to opt out of a marketing mailing list, businesses are obliged to fulfil that request. The emails were sent between July 2022 and May 2023 to customers who had previously unsubscribed, due to a combination of technology, system and procedural failures.

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Inside Retail

SEPTEMBER 1, 2024

These findings highlight that consumers value consistent and reliable service over rapid delivery, making it crucial for retailers to fulfil their delivery promises and maintain transparency throughout the delivery journey. For more detailed insights and recommendations, visit Shippit’s State of Shipping Report 2024.

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Inside Retail

MAY 16, 2024

. “By investing in a national network of dedicated chargers for electric trucks and vans at all Ikea sites, we are providing access to electric charging at the point of fulfilment where orders are being picked up,” said Alexandra Kelly, Ikea Australia zero-emissions delivery lead.

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Retail TouchPoints

NOVEMBER 6, 2024

It also presents an opportunity to enhance the customer experience by providing more flexible and reliable fulfilment options, as well as reaching new customers, such as shift or night workers, for whom home delivery isn’t convenient due to their working hours.

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