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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources.

Returns 274
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Vince Holding Corp. Changes Hands, Former CEO Brendan Hoffman to Return to the Helm

Retail TouchPoints

million and a 25% interest in a newly formed Authentic subsidiary, ABG Vince, in a bid to strengthen its finances. In 2023 , VNCE sold the Vince intellectual property to Authentic Brands Group for $76.5 Authentic now holds a long-term license for Vince-branded products.

Returns 276
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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 157
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Lowe’s Promotes Finance Exec to CFO

Retail TouchPoints

Sink, currently SVP of Retail Finance at the retailer, will replace Dave Denton, who is departing to pursue another opportunity. Sink has more than 20 years of finance and accounting experience, including 12 years at Lowe’s in roles across finance, strategy and accounting.

Finance 283
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Some relief at last: Interest rate trim welcomed by retailers

Inside Retail

Simon Baptist, principal economist for Visa Asia Pacific, said that “consumer sentiment remains fragile with a lot of people saying their financial situation is worse compared to last year” Baptist added: “Aussie households will welcome this rate cut as it will help return their finances to a sustainable trajectory.”

ATS 253
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Coldwater Creek Acquires Soft Surroundings, Adopts New Returns Solution

Retail TouchPoints

The newly combined retailer has selected the Chief Returns Officer solution from Newmine , which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why customers return merchandise.

Returns 273
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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. And don’t forget: after the holidays comes the deluge of returns. However, what retailers must do now is respond as quickly as possible to shifts in consumer and competitor behavior.