Remove Finance Remove Inventory Management Remove Payment Services
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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

Retail TouchPoints

The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK. Greggs, the nation’s largest chain of bakeries, experienced a significant payment system failure that impacted over 2,450 stores nationwide.

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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Deloitte: Retailers Should Prepare for ‘Holiday Hangover’ in 2023

Retail TouchPoints

Additionally, one-third of consumer respondents are concerned about making upcoming payments. Consumers are a little more cautious,” said Steve Rogers, Managing Director at Deloitte in an interview with Retail TouchPoints. “ Without a savings buffer, shoppers will be searching for more ways to cut back their spending.

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Digital transformation: the evolving role of artificial intelligence in retail

Retail Focus

From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.