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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. It requires a coordinated effort across multiple teams.

Returns 278
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Why my Retail Finance Team Loves AI

Retail TouchPoints

For me, the great thing about working in finance is getting to make decisions that touch all aspects of the organization. Finance really places you at the center of everything, where decisions you make play a pivotal role in sustaining long-term business success. That is, at least, the theory. But it doesn’t have to be this way.

Finance 278
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David’s Bridal Says Yes to the Dress Again with New Resale Program

Retail TouchPoints

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By

Finance 288
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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience.

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Steve Madden Buys Kurt Geiger for $364.1 Million

Retail TouchPoints

The Steve Madden board of directors has unanimously approved the transaction, which the company plans to fund with a combination of committed debt financing and cash on hand. The acquisition is expected to close in Q2 2025, subject to customary closing conditions.

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3 Hidden Traps for Retailers this Holiday Season

Retail TouchPoints

More importantly, retailers need to bring their finance teams in early to keep updating the numbers and reworking them throughout the season as needed. It’s not enough to effectively manage your inventory as we discussed above – it’s about building resilience in case one part of the system is suddenly shut down.

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Boll & Branch Taps New ERP to Manage Supply Chain and Operations

Retail TouchPoints

“As our company grew, we knew we needed more automation when it came to our data and finances,” said David Reid, CFO of Boll & Branch, in a statement. “With NetSuite, we have been able to improve productivity and create a real-time view of performance across the business. .”