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Employee satisfaction plays a central role in storeoperations. After all, when employees are happy and engaged, they create more productive and profitable store environments. After all, it takes time, energy and money to train new hires.
“As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.
Convenience storeoperator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.
Long-serving employees make fewer mistakes, work more efficiently, and contribute vastly more than fresh hires ever can. So how do you convince retail employees to stick around for quite some time? You keep them engaged. Employeeengagement lifts productivity and job satisfaction. Let’s begin.
However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employeeengagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.
Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.
Results from Retail TouchPoints’ 2023 StoreOperations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.
Employers who focus on mental health foster long-term employee satisfaction and retention, benefiting both workers and the business. boost employeeengagement and wellness, even during the high-stress holiday season. With over 293,000 U.S.-based
Reports show strong employeeengagement and a 93% improvement in product knowledge, said Vrålstad. Since the European pilot program, BSH has expanded the training program into the U.S. for associates at several large consumer electronics retailers.
Perhaps one of the hardest-hit retail categories during the pandemic has been beauty, a vertical that has relied on customers sampling products and hands-on interactions as part of the in-store experience. and Canada.
Equip your employees with voice technology that allows them to access real-time information regarding daily storeoperations, inventory, product expertise, schedules, etc. Retailers should not ignore their employee’s experiences. Send them daily pep talks or messages of encouragement to keep them motivated.
Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employeeengagement.
They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve storeoperations. This is why process automation is vital when seeking to impact employeeengagement.
When employees feel genuinely valued, respected, and heard, they not only become champions of their workplace but also enthusiastic promoters of its products and services. This sense of appreciation fosters a deep sense of loyalty and commitment, leading to increased employeeengagement and overall organizational success.
For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact. The pandemic has clearly exacerbated the need for employeeengagement and a sense of community. Build agile supply.
The retailer wanted to reimagine its customer service and its frontline employeeengagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We
Simonsen joined Dollar General in 2013, and has held roles in storeoperations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of storeoperations for the Northeast region.
Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in storeoperations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of storeoperations for the northeast region.
.” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily storeoperations.
Below youll find five key strategies for mastering operational efficiency in UK retail, and the ways in which Orquests powerful solutions are leading the charge. Navigating the omnichannel challenge with AI-driven workforce management The rise of omnichannel shopping has placed unprecedented demands on storeoperations.
It’s not just about cutting-edge technology but also about nurturing each customer relationship to uncover innovative solutions that add value to their employees and storeoperations.
In this role, she will continue to support DG’s storeoperations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. . — Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources.
A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of storeoperations’ evolution in the span of the last 6 weeks. A weekly leadership call, recorded to share with those both on- and off-shift, can work wonders to reinforce core values and reassure employees that things are under control.
This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining storeoperations. Employees were not only more productive but also felt more valued and capable in their roles.
Retail Innovation Centers GenAI and Theatro Leading the Way As the retail landscape evolves, Theatro is leading the charge in applying GenAI to drive operational efficiency and improve employee performance.
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