Employee Engagement, Returns and Shopping

How to lead from the front this Christmas

A1 Retail

DECEMBER 18, 2024

By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen. Well, nows your chance.

Employee Engagement

Employee Engagement Management Returns ATS

4 Ways to Customize the Employee Experience With Retention in Mind

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. A final benefit to seeing employees as customers is that you’ll find it easier to get temporary talent to return.

Employee Engagement

Employee Engagement Returns Consumer ATS

Wireless 5G Revolutionizing Retail

Retail TouchPoints

MARCH 21, 2022

Ultimately, as more consumers return to in-store shopping, maximizing technology is key to creating the type of experience that will drive foot traffic and enhance in-store capabilities.

Payment Services

Payment Services Checkout Customer Experience Supply Chain Management

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How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. For the short term, employees and customers will have to weather having as little direct contact as possible.

Employee Engagement

Employee Engagement Customer Experience Returns ATS

Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer

Consumer Customer Experience Fulfillment Employee Engagement

Business Success Begins with Employee Training and Empowerment

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience

Customer Experience Employee Engagement Management Consumer

How Retail Workers Can Be Leveraged as Effective Brand Influencers

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising

Advertising Employee Engagement Consumer Marketing

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%).

Drop-Shipping

Drop-Shipping Shipping Outdoor Customer Retention

How C-Stores can fuel customer loyalty with truly convenient in-store and curbside services

Theatro

APRIL 25, 2022

Therefore, C-Store brands that invest in improving the in-store shopping experience and streamlining online ordering and curbside pickup processes can emerge as notable competitors to quick-service restaurants while increasing sales and deepening customer loyalty. . Fragmented communications, disjointed workflows, and ill-informed teams.

Employee Engagement

Employee Engagement Fulfillment Customer Experience Management

Powering an inclusive recovery through retail

Cisco Retail

JUNE 21, 2021

Think about your recent retail experiences: take-out only models from restauranteurs; curbside pickup from your favorite shops; and reimagining the online experience for our customers. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement

Employee Engagement Loss Prevention Returns Fulfillment

Enhancing Customer Experiences Through Improved Connections

Theatro

MAY 13, 2024

consumers stating that their shopping choices are swayed by these encounters. Alarmingly, 32% of customers claim they would not return to a store after just one negative experience. Studies show that positive interactions with store teams significantly influence customer purchase decisions, with over 65% of U.S.

Customer Experience

Customer Experience Employee Engagement Returns Consumer

Promotions – a holiday gift for shopper and retailer

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return.

Promotions

Promotions Employee Engagement Checkout Returns

How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Wiser

NOVEMBER 13, 2023

A well-informed associate can offer personalized advice, contribute to a pleasant shopping experience, and influence purchasing decisions. However, the journey toward effective employee advocacy demands a thoughtful strategy. Training and incentives can encourage associates to adopt this role of brand ambassadors.

Promotions

Promotions Employee Engagement Shopping Marketing

Retail Workforce Management Solutions That Accelerate Execution and Communication

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retailers should not ignore their employee’s experiences. Employee engagement is vital today, and the competitiveness of the tight labor market is driving many retailers to be innovative. The ChainDrive workforce management platform optimizes workforce efficiency and employee engagement simultaneously.

Management

Management Payment Services Employee Engagement Store Operations

8 Sales Optimization Strategies to Help Boost Revenue

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Studies show that consumers respond better to meaningful human interactions while shopping. 2: Automate as Much as Possible.

Employee Engagement

Employee Engagement Consumer Target Market Management

Retail Management: Top Tips To Simplify Operations And Achieve Your Business Goals

365 Retail

SEPTEMBER 17, 2023

By understanding peak shopping times, you can adjust staffing levels accordingly. Digital analytics can also help in identifying bottlenecks in the shopping experience, enabling retailers to make the necessary changes. You’ll need to focus on creating an environment where customers can shop comfortably and with ease.

Management

Management Inventory Management Store Layout Employee Engagement

UK retailers turn to digital workplace technology to address changing industry landscape

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement

Employee Engagement Planning Customer Experience Consumer

Desigual powers digital transformation of operations and customer experience in partnership with YOOBIC

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience

Customer Experience Visual Merchandising Point of Sale Employee Engagement

Meet retail’s latest start-up stars at The Retail Technology Show 2023

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS

ATS Employee Engagement Fashion Customer Experience

Maximizing Retail Efficiency Through Proactive Maintenance

CJ Retail Solutions

NOVEMBER 11, 2024

You may not realize it, but the condition of your store’s infrastructure, equipment, and systems directly influences the shopping experience. This can lead to higher employee morale and retention rates, as team members feel valued and supported in their roles.

Point of Sale

Point of Sale Accounting Employee Engagement Shopping

The Impact of Sculptures in Commercial Venues: Enhancing Aesthetics and Branding

365 Retail

MAY 30, 2024

This combination of commerce and culture elevates the shopping experience, enticing high-end clientele through the doors and compelling them to stay longer. The synergy of art and retail in these spaces transforms the mundane act of shopping into an immersive, cultural experience.

Clienteling

Clienteling Returns Customer Experience Employee Engagement

10 Ways to Improve the Customer Experience in Retail

Indigo 9 Digital

MARCH 11, 2022

With this is mind a number of Nordstrom stores offer a wide variety of services including: shoe repairs, personal styling, gift wrapping, a place to drop off online returns from other retailers, onsite alterations and tailoring, charity donation drop off, dry cleaning, merchandise monograming, and an endless array of beauty services.

Customer Experience

Customer Experience Loss Prevention Employee Engagement Wholesale

From the source: Blaine Callard, Freedom

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change.

Checkout

Checkout Visual Merchandising Shopping Employee Engagement

14 Examples of Great Customer Experiences in Retail

Indigo 9 Digital

MAY 2, 2022

With this in mind several Nordstrom stores offer a dizzying number of services including: shoe repair, personal styling, gift wrapping, in-store drop off of online returns from other retailers, onsite alterations, dry cleaning, monograming, and an endless array of beauty services. Personalized shopping recommendations. Fast shipping.

Customer Experience

Customer Experience Payment Services Loss Prevention Drop-Shipping

Experience Retail Today

How to lead from the front this Christmas

4 Ways to Customize the Employee Experience With Retention in Mind

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Wireless 5G Revolutionizing Retail

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How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

Personalization that Consumers Expect Post-Pandemic

Business Success Begins with Employee Training and Empowerment

How Retail Workers Can Be Leveraged as Effective Brand Influencers

5 Ways Retailers Can Tackle Wavering Customer Loyalty

How C-Stores can fuel customer loyalty with truly convenient in-store and curbside services

Powering an inclusive recovery through retail

Enhancing Customer Experiences Through Improved Connections

Promotions – a holiday gift for shopper and retailer

How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Retail Workforce Management Solutions That Accelerate Execution and Communication

8 Sales Optimization Strategies to Help Boost Revenue

Retail Management: Top Tips To Simplify Operations And Achieve Your Business Goals

UK retailers turn to digital workplace technology to address changing industry landscape

Desigual powers digital transformation of operations and customer experience in partnership with YOOBIC

Meet retail’s latest start-up stars at The Retail Technology Show 2023

Maximizing Retail Efficiency Through Proactive Maintenance

The Impact of Sculptures in Commercial Venues: Enhancing Aesthetics and Branding

10 Ways to Improve the Customer Experience in Retail

From the source: Blaine Callard, Freedom

14 Examples of Great Customer Experiences in Retail

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