Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

AUGUST 27, 2024

In many cases, that’s due to a lack of awareness of the return on investment (ROI) of change management and how to measure it. And when belts are tightened, change management is often the first thing to go. Measure Over Time Ensure that you are collecting and analyzing data from your different stakeholders at various stages of the project.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

NOVEMBER 14, 2023

It’s the kind of impact that won’t directly create more money but will reduce costs, help build customer loyalty and lead to faster return on investment overall, especially for companies with high call volumes. That’s because it shows the tremendous impact and value that AI can bring to the industry. As Managing Director for SAP Labs U.S.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

JUNE 27, 2022

The combination of fierce competition for ad space and a reduced ability to target high-intent consumers has made it increasingly difficult for businesses to get the return they need to justify the spend. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%).

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

JULY 12, 2023

Each time you become distracted with a thought, memory, emotion, image or sensation (such as an itchy foot), return to the anchor. Your job is to return to your chosen anchor. You can practise this anywhere, with eyes open or closed. Start with 60 seconds twice daily and build from there.

Management 242

Management Returns Employee Engagement ATS 242

Inside Retail

APRIL 3, 2023

In tough economic times, business leaders are generally looking to rein in spending, so it’s understandable that they require a high return on investment before they give any capital expenditure the green light. Return on inspiration “As Peter Drucker, the great strategist said, ‘Culture eats strategy for breakfast.’

Returns 130

Returns Customer Experience Employee Engagement Management 130

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams. Send targeted communications.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

FEBRUARY 15, 2022

Immediately following the lockdowns, many retail staff launched straight into peak trading season, which was amplified due to pent up demand and an exuberant return to physical retail spaces. Retailers will undoubtedly want to take advantage of the predicted rebound in retail spending.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Retail Gazette

APRIL 10, 2024

“We’ve never had higher employee engagement scores than we’ve had this year, and we’ve consistently been number one on the Advantage survey with suppliers for eight years running. We have also given reasonable returns to shareholders, so we think the balanced model is working.”

Grocer 115

Grocer Supermarket Employee Engagement Returns 115

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 57

Payment Services Returns Employee Engagement Consumer 57

Inside Retail

JULY 7, 2022

Since reopening, there doesn’t seem to have been a significant return to retail. Sheike just hosted its first ever national conference for team members, which Roux sees as an important part of the brand’s employee engagement efforts. . “We People have chosen different paths,” she said.

Employee Engagement 130

Employee Engagement Marketing Management Returns 130

Inside Retail

JANUARY 12, 2023

If you’ve found yourself feeling a bit flat after returning to work (or outright hating your job) this year, you’re not alone. BackToWork is trending for Australia on Tik Tok, with plenty of users lamenting the return to the office. There’s nothing new about the return-to-work blues. Photo by cottonbro studio/Pexels , CC BY.

Returns 130

Returns Employee Engagement Management ATS 130

Cisco Retail

JUNE 21, 2021

Specifically, for retail at the NRF Retail Converge virtual tradeshow, we’re focused on what powering an inclusive recovery can do for our customers, our partners, our sellers at Cisco — and our retailers as well, as we all gradually return to work and adapt to this new environment. Where there’s a will, there’s a way.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Stuart Trevor, founder of All Saints and a sustainable fashion advocate, will speak on building a circular brand with no physical inventory.

Payment Services 57

Payment Services Employee Engagement Social Commerce Returns 57

Theatro

JUNE 15, 2022

And beyond labor savings and increased revenue opportunities, corporate training teams also gained a new understanding of training effectiveness and employee engagement. in increased revenue due to repurposing labor and applying reclaimed training time to customer engagements on the sales floor .

Employee Engagement 93

Employee Engagement Returns Customer Experience Planning 93

Inside Retail

JANUARY 8, 2023

Improved productivity: Encouraging employees to think creatively helps to foster a culture of innovation and productivity. MI Academy’s award-winning HackGames is returning to Retail Week for a third year. Cost savings: Discover fresh ideas without the need to over-invest in external resources or consultants.

Employee Engagement 130

Employee Engagement Returns Marketing ATS 130

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. While the implications of the role of digital technology in creating trust can seem daunting, it is paramount for any company looking to stay ahead of the competition and ensure a good return on investment.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Theatro

MAY 13, 2024

Alarmingly, 32% of customers claim they would not return to a store after just one negative experience. Studies show that positive interactions with store teams significantly influence customer purchase decisions, with over 65% of U.S. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Do they have to do with pricing, delivery, inventory, or returns? Engagement Platform.

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retailers should not ignore their employee’s experiences. Employee engagement is vital today, and the competitiveness of the tight labor market is driving many retailers to be innovative. The ChainDrive workforce management platform optimizes workforce efficiency and employee engagement simultaneously.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Hyken

APRIL 11, 2022

Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. LinkedIn Pulse) Employee engagement, workplace culture, employee experience… these are popular captions that show up frequently in conversations about the current and future state of work.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

I Vend

DECEMBER 13, 2022

Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Wiser

NOVEMBER 13, 2023

When employees feel genuinely valued, respected, and heard, they not only become champions of their workplace but also enthusiastic promoters of its products and services. This sense of appreciation fosters a deep sense of loyalty and commitment, leading to increased employee engagement and overall organizational success.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Employee Engagement 68

Employee Engagement Shipping Returns Customer Experience 68

Cisco Retail

DECEMBER 15, 2021

In return, students must commit to a regular work schedule and attend all days of the program. Mentoring is a part of leading a Conscious Culture , which company employees tap into to make a positive impact on the communities where they live, work, learn, and play, increasing employee engagement in what the company does externally.

Employee Engagement 109

Employee Engagement Returns Marketing Management 109

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Inside Retail

JULY 13, 2023

Seeking regular feedback from employees on their quality of life can help create meaningful, scalable options that can support the team sustainably. By investing in employees’ wellbeing, SMEs can experience improved productivity and employee satisfaction, and yield a positive return on their investment.

Promotions 130

Promotions Returns Employee Engagement Management 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Employee Engagement 59

Employee Engagement Shipping Returns Customer Experience 59

Inside Retail

JULY 19, 2022

This is why the battle to get people to return to the office is going to be so hard-fought and so highly questioned. Work anytime: flexible work has been on the HR agenda for almost six years. Again, Covid was merely an accelerant to the existing trend.

Returns 130

Returns Employee Engagement Marketing Planning 130

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. If a sales rep fails to return a potential customer’s communication in time, it can lead to a loss in revenue.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

Inside Retail

NOVEMBER 13, 2023

When global research shows more than 40 per cent of employees who changed jobs in 2022 felt they were better off in their previous job, it’s a no-brainer to make it oh-so-easy for your valued ex-employees to return.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

365 Retail

JANUARY 9, 2025

Employee onboarding plays a central role in your business success. By understanding its ROI (return on investment), you can determine its effectiveness and easily identify areas for improvement. Klarahr.com knows well that onboarding programs highly influence employee retention and productivity.

Employee Engagement 52

Employee Engagement Returns Management Planning 52