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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

Hyken

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. Here are five strategies worth considering

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From Retirement to Retail: How Employers can Support Successful Returns to Work

Retail TouchPoints

Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

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4 Ways to Customize the Employee Experience With Retention in Mind

Retail TouchPoints

A final benefit to seeing employees as customers is that you’ll find it easier to get temporary talent to return. Having that knowledge already makes their decision to return or recommend your company to someone else that much easier. Improving Employee Engagement in the Retail Industry.

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Wireless 5G Revolutionizing Retail

Retail TouchPoints

Ultimately, as more consumers return to in-store shopping, maximizing technology is key to creating the type of experience that will drive foot traffic and enhance in-store capabilities.

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Wellness Support for a Holly Jolly Holiday Workforce

Retail TouchPoints

Employees feel healthier, happier and more supported, which boosts morale and productivity. In return, businesses experience lower turnover, fewer call-outs and improved customer service. Employers who focus on mental health foster long-term employee satisfaction and retention, benefiting both workers and the business.

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How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong

Retail TouchPoints

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. For the short term, employees and customers will have to weather having as little direct contact as possible.

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Business Success Begins with Employee Training and Empowerment

Retail TouchPoints

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.