Remove Employee Engagement Remove Promotions Remove Returns
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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

Hyken

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. Here are five strategies worth considering

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Promotions – a holiday gift for shopper and retailer

I Vend

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase employee engagement by 20-30%.

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Wireless 5G Revolutionizing Retail

Retail TouchPoints

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room.

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Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise.

Consumer 216
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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%).

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How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Wiser

It entails consistent communication of the company’s values and mission to the associates, nurturing a positive work environment that evokes enthusiasm for the store, and recognizing their efforts in promoting the brand. When implemented strategically, employee advocacy can be a game-changer in the retail industry.

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How SMBs can support employee wellbeing amid economic turbulence

Inside Retail

Subsidising psychological services or specific medications could be beneficial for some employees. To attract, engage, and retain their small teams, small-business owners should aim to promote employee health and overall well-being, with initiatives that are practical, well-received and used.