Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

Employee Engagement 230

Employee Engagement Management Point of Sale Planning 230

Retail TouchPoints

DECEMBER 20, 2023

Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 222

Advertising Store Operations Merchant Services Wholesale 222

Retail TouchPoints

DECEMBER 10, 2024

Whether it’s addressing varying fitness levels, dietary restrictions or the unique stressors of working long hours during the holidays, customized plans are essential. Assessment tools can help employers create tailored wellness plans that are relevant and effective. With over 293,000 U.S.-based

Employee Engagement 226

Employee Engagement Planning Management Returns 226

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community. Build agile supply.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

NOVEMBER 28, 2024

GENAI empowers store teams by streamlining, automating processes, ensuring compliance, and providing voice enabled access to a knowledgebase of information, creating on-the spot experts in the moment. Employees were not only more productive but also felt more valued and capable in their roles.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52