Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management

Retail TouchPoints

DECEMBER 10, 2024

The diverse needs of retail employees with some seeking mental health support and stress management and others needing help with physical strain can make it difficult to find a one-size-fits-all solution. Instead, a personalized approach is needed to connect each employee with the right wellness resources.

Employee Engagement

Retail TouchPoints

DECEMBER 20, 2023

Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising

Retail TouchPoints

MAY 27, 2022

We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”. Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad.

Employee Engagement

Retail TouchPoints

NOVEMBER 4, 2020

In May 2020, Sephora partnered with communication and execution platform Retail Zipline to maintain necessary team communications during nationwide store closures due to COVID-19. Understanding the ‘why’ behind the ‘what’ keeps associates engaged and gives their work meaning, which ups performance.

Beauty and Health

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact.

Payment Services

Theatro

OCTOBER 6, 2022

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

Employee Engagement

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions

Theatro

MAY 19, 2022

” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations. District Manager. Theatro is the best thing we’ve rolled out in 5 years!

Store Operations

Retail Gazette

MARCH 28, 2025

In the chaotic modern business world, those traditional workforce management approaches that once cut the mustard are no longer sustainable. Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. However, its not all doom and gloom.

Customer Experience

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Employees need to know that their work matters.

Shipping

Theatro

JANUARY 27, 2025

Streamlining Communication : By automating messaging and translating data into actionable insights, GenAI enables teams to stay aligned and proactive, whether restocking shelves or managing team performance. The GenAI Workflow Revolution A major takeaway from NRF was GenAIs ability to transform operational workflows.

Loss Prevention