Retail TouchPoints

DECEMBER 20, 2023

Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 222

Advertising Store Operations Merchant Services Wholesale 222

Retail TouchPoints

MAY 27, 2022

We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”. Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad.

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Theatro

NOVEMBER 28, 2024

This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining store operations. Focus on high-frequency and high-complexity tasks where real-time information and guidance can greatly benefit employee.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

OCTOBER 6, 2022

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement 68

Employee Engagement Store Operations Promotions Management 68

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Theatro

MAY 19, 2022

” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations. District Manager. Theatro is the best thing we’ve rolled out in 5 years!

Store Operations 73

Store Operations Customer Experience Planning Management 73

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

Employee Engagement 250

Employee Engagement Checkout Store Operations Fulfillment 250

Retail TouchPoints

NOVEMBER 4, 2020

In May 2020, Sephora partnered with communication and execution platform Retail Zipline to maintain necessary team communications during nationwide store closures due to COVID-19. Understanding the ‘why’ behind the ‘what’ keeps associates engaged and gives their work meaning, which ups performance.

Beauty and Health 289

Beauty and Health Fulfillment Management Employee Engagement 289