RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. They can go a long way with an ability to shop what you see. Loyalty program integration throughout the customer journey.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

OCTOBER 2, 2024

This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop. They even influence how employees engage with customers and deliver value. Retailers Rethink Spaces, Blurring the Line Between Shopping and Advertising Studies show that U.S.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail Focus

JUNE 21, 2023

Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. For example, Pret a Manger announced that its shop staff were to receive a third pay rise in a year. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

DECEMBER 20, 2023

Challenging an Established Category Episode title: “Why Babylist is Designing Shopping Experiences for the Entire Family” Guest: Natalie Gordon, Founder and CEO, Babylist About the Episode: When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when pregnant with her first child.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Theatro

APRIL 25, 2022

Therefore, C-Store brands that invest in improving the in-store shopping experience and streamlining online ordering and curbside pickup processes can emerge as notable competitors to quick-service restaurants while increasing sales and deepening customer loyalty. . Team’s need to use unreliable and costly walkie-talkies.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

FEBRUARY 9, 2022

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

APRIL 26, 2024

When I launched Appliances Online in 2005, online shopping wasn’t commonplace, let alone shopping for a big and bulky item. These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail Focus

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 130

Employee Engagement Management Shopping ATS 130

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. Price and value are at the forefront of everyone’s minds.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. Customers ultimately seemed to understand that cyberattacks such as that one are difficult to entirely prevent and continued shopping at Target. Employees are one of the most important parts of a company’s security equation.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Inside Retail

APRIL 13, 2022

Instead, allow them the time they need to complete the course to fully understand the teaching and transfer that to skills on the shop floor. Download: 3 Sales Coaching Tips for Busy Retail Managers. Is your goal to improve employee engagement? Eliminate your roadblocks.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

365 Retail

MAY 26, 2022

Bakery shop owner discussing financial report with poor figures with sad shop assistant. 85% of retail managers also reported an increase in mental health problems among their teams and more than half (54%) said team members have experienced issues that they felt ill-equipped to deal with.

Planning 105

Planning Employee Engagement Finance Supermarket 105

Inside Retail

JULY 30, 2024

This affects our 130,000 members, many of whom regularly shop at Tractor Supply,” he said. In 2020, the Society for Human Resource Management reported that DEI roles had increased by 55 per cent following demands for broader racial equity and justice after Floyd’s murder. Research by McKinsey & Company backs this up.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Theatro

JUNE 11, 2024

As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.” Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

Theatro

MAY 13, 2024

Retailers must find solutions to overcome these communication challenges to efficiently manage increasing customer expectations and the demands of omnichannel retailing. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Describe a regular day for you at work. The team is being created to deliver stronger media campaigns for our supplier partners.

Management 130

Management Supermarket Marketing Employee Engagement 130

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Studies show that consumers respond better to meaningful human interactions while shopping.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Retail Gazette

MARCH 28, 2025

In the chaotic modern business world, those traditional workforce management approaches that once cut the mustard are no longer sustainable. Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 52

Employee Engagement Management Shopping ATS 52

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature.

Management 52

Management Customer Experience Employee Engagement Consumer 52