Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. To support the well-being of their employees, businesses should also consider providing benefits such as health insurance and wellness programs.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail TouchPoints

AUGUST 27, 2024

But while most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

AUGUST 18, 2022

For retail team members, this lack of information can mean they’re not steering customers to the latest promotions, or they may not be seeing well-deserved kudos from their management teams. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

APRIL 28, 2023

We found that more than 70% of employees who say they have the perfect amount of tech tools plan on staying at their company long-term. The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups?

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

JANUARY 14, 2021

When’s the last time you took an inventory of your supply chain management technologies? This year we’ve also enhanced our demand planning capabilities through Manhattan’s DFIO software. Advanced tools along with dedicated supply chain experts help forecast accurately with demand planning and prevent food waste in the first place.

Supply Chain Management 256

Supply Chain Management Finance Employee Engagement Management 256

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

365 Retail

MAY 26, 2022

A new report by industry charity the Retail Trust has found that one in five (21%) British retail workers and nearly a third (31%) of people working for the UK’s biggest retailers are planning to quit the sector. A quarter (26%) of retail managers say they also want to leave the industry.

Planning 105

Planning Employee Engagement Finance Supermarket 105

Retail Focus

JUNE 21, 2023

Supermarkets have led the way in cutting costs with Tesco announcing plans to reduce its headcount by 2,000 in a restructure. Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Inside Retail

DECEMBER 19, 2021

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. To avoid the productivity pitfall, managers need to be planning for resilience.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Retail TouchPoints

JUNE 27, 2022

So what’s the plan? By reevaluating your compensation model for retail workers and collaborating with brand partners to sponsor employee incentives, there is no doubt you’ll see tremendous gains in employee satisfaction and retention. Andrew Duffy is the CEO and Co-founder of the employee incentive management platform SparkPlug.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

DECEMBER 20, 2023

For Further Insights: How Babylist Plans to Succeed Where Other Baby Retailers have Failed Babylist Delivers with First Baby Gear ‘Showroom’ in Beverly Hills Get all the details on the BuyBuy Baby drama 2.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail Gazette

JANUARY 23, 2025

The impacted roles, which include positions in customer experience, employee engagement, recruitment, and payroll, are part of the supermarkets restructuring efforts, The Grocer reported. 24/01/2025 x 8:30 AM Earlier this month, Asda confirmed it would be cutting 13 regional managers to streamline operations and reduce duplication.

Supermarket 125

Supermarket Employee Engagement Grocer Management 125

365 Retail

AUGUST 18, 2022

The UK’s frontline retail workforce want to build lasting careers with their employers, with 58% planning to stay in the industry for four or more years, but retailers must step up and demonstrate their support for their employees if they are to beat the Big Quit, as job vacancies in the industry reach record highs, YOOBIC’s research shows.

Planning 69

Planning Employee Engagement Management 69

Inside Retail

JANUARY 8, 2023

The company will use the funds to open 20 new sites, penetrate industries “beyond workplaces”, and hire key management positions to scale its business. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events. million as it looks to accelerate its expansion.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Inside Retail

JANUARY 12, 2023

It recently signed a partnership with Charter Hall, and is looking to expand to 20 new sites as part of its growth plans. Here, we speak with Morsl CEO and founder Karla Borland about how Morsl came to be, why it pivoted and its plans for the upcoming year. What appealed to the participants involved about Morsl’s plans?

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Doing so also builds skills in planning for the future among its key people.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Inside Retail

JANUARY 26, 2023

Employee retention tips: 10 brilliant HR secrets revealed 1. Understand what impacts your business and plan tactics This can be external factors such as technology or employee expectations, as well as internal influencers. For instance, being stuck in daily operations, or high employee turnover.

Employee Engagement 130

Employee Engagement Planning Target Market Advertising 130

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 109

Employee Engagement Customer Experience Management Location 109

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Tyler Hickman has been promoted to vice president and division merchandise manager. Matthew Simonsen has been promoted to senior vice president of real estate and development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Employee Engagement 101

Employee Engagement Customer Experience Management Location 101

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. We need more focus on education, so designers coming through the system have a good understanding of business basics, cashflow, stock management, managing an open-to-buy, merchandise planning and basic accounting.

Fashion 246

Fashion Wholesale Marketing Accessories 246

Retail Minded

DECEMBER 12, 2024

From unpredictable work schedules to frequent staff turnover, managing these challenges can feel like an ongoing balancing act. HR platforms are reshaping how retail managers tackle their day-to-day responsibilities. Automated Onboarding and Leave Management Automation takes the hassle out of common processes. The good news?

Management 52

Management Employee Engagement Promotions Accounting 52

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

365 Retail

FEBRUARY 28, 2024

For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave. A more holistic understanding of why your people are leaving means you can put together a targeted plan to reduce costly turnover and attract more talent, as well as increase employee engagement.

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Theatro

JUNE 11, 2024

As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.” Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

I Vend

DECEMBER 13, 2022

Increase employee engagement by 20-30%. All the elements work seamlessly together to help retailers plan, deliver and track their promotions. By analysing that data, they can plan which promotions are likely to capture the interest of shoppers, and what they are going to offer. Increase customer satisfaction by up to 20%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Inside Retail

MAY 3, 2022

Additionally, HR software firm Motivosity found that two-thirds of employees surveyed said the pandemic had negatively affected their working relationship with their boss. Consequently, making an effort to keep employees engaged and rebuild relationships is crucial. Culture influences behaviour quickly. Build daily practices.

Employee Engagement 130

Employee Engagement ATS Planning Management 130

Theatro

JUNE 15, 2022

The Theatro Mobile Communication Platform also provided a solution for corporate and store management to deliver training in a way that could be performed on the floor and at times that would not hinder the customer experience.

Employee Engagement 93

Employee Engagement Returns Customer Experience Planning 93

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. The following five-step plan will help you build a personalized customer experience: . Provide employee feedback platforms that can help stimulate small changes. Only collect vital data .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Describe a regular day for you at work. The team is being created to deliver stronger media campaigns for our supplier partners.

Management 130

Management Supermarket Marketing Employee Engagement 130

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. When things go tough, your customer service representatives need better management, not more money. Using outside expertise to train your employees can help them succeed. Engagement Platform.

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year.

Payment Services 130

Payment Services Planning Finance Apparel 130

Cisco Retail

FEBRUARY 23, 2022

Curshanda Cusseaux Woods is a Community Impact Manager at Cisco where she oversees the Cisco Black Equity Grant program, social justice sponsorships, and employee engagement for Action 1, Influence Ecosystem. L to R: Stephanie Y. Moore and Curshanda Cusseaux Woods lead Cisco’s Social Justice Action 1.

Promotions 104

Promotions Employee Engagement Accounting Planning 104

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Maximizing your potential sales revenue. These are just a few possibilities.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148