Retail TouchPoints

JUNE 8, 2022

Among the job openings are store-level positions for customer service representatives, assistant store managers and store managers, as well as a host of opportunities at the company’s support centers. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Inside Retail

MARCH 20, 2025

Its all about finding that balance between achieving organisational goals and ensuring the well-being of our employees. Managing large teams and navigating the complexities of the people department has its hurdles, but its incredibly rewarding. What initiatives has GMG introduced to improve employee experience and motivation?

Employee Engagement 130

Employee Engagement Promotions Management ATS 130

Retail TouchPoints

MARCH 14, 2025

We often create programming that responds to their interests from data and AI to supply chain, leadership and management skills. Weve found that this approach resonates with our talent and creates a foundation for impactful employee engagement, retention and innovation.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

A1 Retail

DECEMBER 18, 2024

By Charlie Sampson, Director of Leadership Development at employee engagement consultancy scarlettabbott Theres nothing like Christmas in retail. Manic, magical, and mince pie-fuelled, its a challenging period for employees and team leaders in the industry that makes Christmas happen. Well, nows your chance.

Employee Engagement 104

Employee Engagement Management Returns Shopping 104

Inside Retail

JUNE 15, 2023

In that same year, two major surveys reported the pivotal role that managers play in making that resignation rate a reality. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. But should we accept that over half of our workforce have quit a job due to a poor manager?

Management 130

Management Employee Engagement ATS Marketing 130

Inside Retail

SEPTEMBER 30, 2022

The importance of a healthy culture in organisations initially focused on managing risk and workplace health and safety. These changes mean that the people skills of managers within organisations are more important than ever. Interestingly, this same model shows that the character of the manager affects trust.

Management 130

Management Employee Engagement Promotions ATS 130

Retail TouchPoints

AUGUST 4, 2021

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

365 Retail

MARCH 29, 2025

As British retail and hospitality businesses face significant wage and tax rises, many firmsrecognise the need to improve labour productivity and employee engagement, prompting a growing need for investments in Artificial Intelligence (AI) according to the latest research from Legion Technologies , an innovator in workforce management (WFM).

Employee Engagement 57

Employee Engagement Management Consumer ATS 57

Retail TouchPoints

AUGUST 27, 2024

But while most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 306

Returns Employee Engagement Management Marketing 306

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Start by setting specific expectations and clear goals for the training program.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

AUGUST 18, 2022

For retail team members, this lack of information can mean they’re not steering customers to the latest promotions, or they may not be seeing well-deserved kudos from their management teams. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

DECEMBER 10, 2024

The diverse needs of retail employees with some seeking mental health support and stress management and others needing help with physical strain can make it difficult to find a one-size-fits-all solution. Instead, a personalized approach is needed to connect each employee with the right wellness resources.

Employee Engagement 277

Employee Engagement Planning Management Returns 277

Inside Retail

MAY 29, 2021

Manage compliance for streamlined employee experience. One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Focus on learning and development.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Inside Retail

JUNE 24, 2021

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. With Roubler, managers are also alerted to potential non-compliance issues as they arise at any stage of the workforce management process.

Employee Engagement 238

Employee Engagement Management ATS 238

Inside Retail

MAY 3, 2024

SkinKandy takes a a comprehensive approach to training and development, with area managers and trainers across all regions, store-based trainers, national training managers and compliance and training heads within its support office. “We Another example of this is the global cosmetics brand Lush.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Inside Retail

MAY 18, 2022

The post How to manage the cultural divide in the workplace appeared first on Inside Retail. Once you recognise that you need to get prepared for cultural differences in the same way that you prepare for every other part of your international business strategy, you can get to work.

Management 130

Management Target Market Marketing Employee Engagement 130

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

MAY 23, 2024

This retailer, once celebrated, found itself mired in controversy over issues like dishonesty and poor customer service and staff management. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Inside Retail

SEPTEMBER 27, 2021

So, should astute hiring managers be looking towards the relatively untapped resource presented by the 19.4 Mentoring creates trusted relations, increases employee engagement and retention, provides inspiration, encouragement and helps diversity. versus its peak of 3.55 per cent of our workforce over 55 years of age?

Employee Engagement 246

Employee Engagement Management 246

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

JANUARY 14, 2021

When’s the last time you took an inventory of your supply chain management technologies? Laura McCord is Executive Director of Sustainability and Corporate Responsibility at KeHE , driving environmental stewardship, employee engagement, and community involvement within the company. Consider new technologies.

Supply Chain Management 256

Supply Chain Management Finance Employee Engagement Management 256

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

MARCH 11, 2022

If employees do not feel connected to an organization’s mission and values, companies will fail to deliver. The problem is, there’s another gap at play — a gap that both HR and management need to address.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

NOVEMBER 14, 2023

As Managing Director for SAP Labs U.S. Yaad Oren is responsible for leading location strategy, ecosystem engagement, operations, communications and employee engagement for SAP’s approximately 5,500 development employees in more than 20 offices across the U.S., SAP’s largest cloud addressable market.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

NOVEMBER 4, 2020

Sephora’s headquarters and District Managers (DMs) needed to keep field teams engaged, empowered and informed in order to set them up for success in preparation for reopening — and all this had to happen while everyone was working remotely.

Beauty and Health 306

Beauty and Health Fulfillment Management Employee Engagement 306

Retail Focus

JUNE 21, 2023

Thanks to the use of digital tools, such as open-shift management and two-way communication module, businesses can improve employee engagement and ensure that information always gets to the right place when needed. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Inside Retail

OCTOBER 3, 2024

We all did it — every manager and leader — because the alternative was potentially no hires and no business. The employer-employee power shift arose, and with it, the dark side to all the perks and benefits. Engagement levels are dropping to its lowest level in more than a decade. If you are lucky, it’s your manager.

Employee Engagement 130

Employee Engagement Management Accounting ATS 130

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Retailers are leveraging advanced media players and content management tools to make this possible. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278