Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. After all, it takes time, energy and money to train new hires.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Theatro

NOVEMBER 28, 2024

This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining store operations. By equipping employees with real-time data and insights, Theatro created a more responsive and agile operational model.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Theatro

JANUARY 27, 2025

From training to task management, GenAI optimizes processes that impact both the customer journey and employee efficiency. Here are some examples of how a Theatro GENflow works in a retail environment: Inventory Management : Associates can instantly locate items, prioritize restocking, or adjust displays to improve customer flow.

Loss Prevention 57

Loss Prevention Customer Experience Employee Engagement Inventory Management 57