Remove Employee Engagement Remove Inventory Management Remove Store Operations
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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. After all, it takes time, energy and money to train new hires.

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Generative AI for Retail: A Traveler’s Guide to Implementing GenAI for Retail Operations

Theatro

This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining store operations. By equipping employees with real-time data and insights, Theatro created a more responsive and agile operational model.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We