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As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventorymanagement solutions to employee training and engagement initiatives.
They improve consistency, employeeengagement and retention rates as the repetitive and dull tasks are transferred to the robots, thus making warehouse personnel feel more fulfilled and efficient while tackling skilled operational roles; and.
In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventorymanagement to customer service.
These apps empower team members to streamline routine store tasks, including inventorymanagement, BOPIS (Buy Online, Pick Up In-Store), POS assistance, leadership communication, customer assistance, and more.
The retailer wanted to reimagine its customer service and its frontline employeeengagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.
Assign mentors or buddies to support new employees. According to a study by the Association for Talent Development , employeeengagement and retention increase by 50% when companies offer mentorship programs. Pair new employees with more experienced employees.
The introduction of GENAI powered virtual assistant addressed the issue of information accessibility, empowering employees to deliver prompt and accurate customer service, and the augmented intelligence provided by Theatro’s solutions also helped with inventorymanagement and sales strategies.
From training to task management, GenAI optimizes processes that impact both the customer journey and employee efficiency. Here are some examples of how a Theatro GENflow works in a retail environment: InventoryManagement : Associates can instantly locate items, prioritize restocking, or adjust displays to improve customer flow.
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