Remove Employee Engagement Remove Fulfillment Remove Store Operations
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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. After all, it takes time, energy and money to train new hires.

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Bealls Deploys Workforce Management Solution Chainwide

Retail TouchPoints

“As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Understand who has the skills to engage customers and who is better suited for non-customer-facing jobs,” Brown advised. “If

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Efficiency and Engagement: The Great Balancing Act of Workforce Tech

Retail TouchPoints

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Competition is fierce and creating an in-store experience that attracts and retains customers is critical.

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Dollar General recasts management via promotions, hirings

Mass Relators

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

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Dollar General bolsters team with 11 appointments

Mass Relators

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.