Remove Employee Engagement Remove Fulfillment Remove Store Operations
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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. After all, it takes time, energy and money to train new hires.

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Bealls Deploys Workforce Management Solution Chainwide

Retail TouchPoints

“As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.

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Circle K Owner Launches Summer Hiring Spree to find 25,000 New Workers

Retail TouchPoints

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Understand who has the skills to engage customers and who is better suited for non-customer-facing jobs,” Brown advised. “If

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Efficiency and Engagement: The Great Balancing Act of Workforce Tech

Retail TouchPoints

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

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Sephora Enhances Employee Communications During COVID and Beyond

Retail TouchPoints

DMs are now equipped with a customizable communication and insights tool that keeps them up to date on legal implications as reopening policies shift , increasing their job confidence and ability to swiftly adapt operations.

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Competition is fierce and creating an in-store experience that attracts and retains customers is critical.