Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Emerging Technology Pushes the Retail Space into New Territory Artificial intelligence (AI) and IoT sensors are changing how retailers market and sell products. It’s about using technology to bring the benefits of that experience to the physical location.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center. Train early and train often.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

NOVEMBER 16, 2023

However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector. The Opportunity for Healthy Private-Label Ranges While we have seen the offerings of private-label brands evolve, most need to catch up from a branding and marketing perspective.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Inside Retail

FEBRUARY 15, 2022

People leaders will be considering how these market conditions can be harvested in a sustainable way. Meanwhile, the tight labour market has led organisations to focus increasingly on building their internal talent pipelines to fill roles rather than recruit. This generates maximum impact for comparably low cost.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 9, 2022

And as brands rethink the role of the in-store experience accordingly, they must also recognise the role of ‘back-stage’ teams and employees as a differentiator. A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Cisco Retail

JUNE 21, 2021

We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employee engagement plan that puts employees first. The technological possibilities don’t end there. Where there’s a will, there’s a way.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Mass Relators

JUNE 20, 2022

Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development. Williams has more than 16 years of warehouse, regional inventory allocation and customer fulfillment experience. Charlotte Hutchins has been promoted to vice president of human resources.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail Gazette

MARCH 28, 2025

Customers now expect seamless service across digital and physical channels, requiring retailers to optimise staffing levels across in-store fulfilment, click-and-collect, and traditional sales floors. Retaining talent through smarter, employee-centric scheduling Labour shortages remain a pressing issue for UK retailers.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

MAY 31, 2022

Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development. Williams has more than 16 years of warehouse, regional inventory allocation and customer fulfillment experience. Charlotte Hutchins has been promoted to vice president of human resources.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

MARCH 31, 2024

She has held roles of increasing responsibility, most recently as vice president, human resources for DG’s retail organization since 2021 and was named to the Mass Market Retailers Most Influential Women list in 2023. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52