Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. This can include priority access and previews into new launches or latest arrivals, reward points and faster fulfillment. Advanced customer support.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

NOVEMBER 4, 2020

Sephora’s headquarters and District Managers (DMs) needed to keep field teams engaged, empowered and informed in order to set them up for success in preparation for reopening — and all this had to happen while everyone was working remotely.

Beauty and Health 306

Beauty and Health Fulfillment Management Employee Engagement 306

Inside Retail

FEBRUARY 15, 2022

At a tactical level, leave and shifts will need to be actively managed for maximum coverage but also to allow time for personal restoration. This all makes a strong case for focusing on retaining employees and keeping turnover as low as possible. For those organisations looking to recruit, competition is fierce.

Fulfillment 246

Fulfillment Management Employee Engagement Returns 246

Retail TouchPoints

JUNE 27, 2022

By reevaluating your compensation model for retail workers and collaborating with brand partners to sponsor employee incentives, there is no doubt you’ll see tremendous gains in employee satisfaction and retention. Andrew Duffy is the CEO and Co-founder of the employee incentive management platform SparkPlug. Conclusion.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

JANUARY 14, 2021

When’s the last time you took an inventory of your supply chain management technologies? Laura McCord is Executive Director of Sustainability and Corporate Responsibility at KeHE , driving environmental stewardship, employee engagement, and community involvement within the company. Consider new technologies.

Supply Chain Management 256

Supply Chain Management Finance Employee Engagement Management 256

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Managers’ effectiveness in communicating daily announcements such as health and safety or sales goals. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Retailers are leveraging advanced media players and content management tools to make this possible. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Inside Retail

JULY 30, 2024

In 2020, the Society for Human Resource Management reported that DEI roles had increased by 55 per cent following demands for broader racial equity and justice after Floyd’s murder. You’ve got to provide a path from the shop floor to management so that people can advance,” Taylor said.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. This is especially true when it comes to order fulfilment or providing customer assistance.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Retail Gazette

MARCH 28, 2025

In the chaotic modern business world, those traditional workforce management approaches that once cut the mustard are no longer sustainable. Outdated scheduling methods are leading to high costs, poor employee retention, and, perhaps most essentially, inconsistent customer experience. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Theatro

JULY 21, 2021

Yet, too often, businesses take the bait and waste valuable dollars on expensive hardware that promises to help compensate for poor employee engagement and performance instead of solving the fundamental problems of underutilization and disconnection.

Employee Engagement 52

Employee Engagement Fulfillment ATS Management 52

Hyken

DECEMBER 16, 2022

This week, we feature an article by Stephen Holliday, CEO and Founder of Level , an on-demand pay platform that helps employees manage their financial well-being. For their survival and growth, it is imperative that contact centers do all they can to fulfill the needs and desires of their staff. Supporting staff financially.

Fulfillment 59

Fulfillment Accounting Employee Engagement Management 59

Mass Relators

MARCH 31, 2024

In this role, Connolly will assist with all aspects of securities disclosure and compliance, as well as NYSE listing compliance, corporate governance, management of DG’s Board and its committees. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Theatro

MAY 4, 2020

Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Many retailers have also ramped up in-store fulfillment to take the pressure off distribution centers overwhelmed with online orders and reduce shipping costs and store inventory by processing more at the local level.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52