Retail TouchPoints

MAY 3, 2024

By offering unique experiences, exclusive perks and opportunities for growth and advancement, SMBs demonstrate their commitment to nurturing their employees’ long-term career development, thereby enhancing loyalty and reducing turnover.

Employee Engagement 262

Employee Engagement Fulfillment 262

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press.

Employee Engagement 312

Employee Engagement ATS 312

Retail Dive

JANUARY 8, 2024

Like many retailers where the majority of associates aren't at a computer, PetSmart evolved their internal communications channels to ensure they could reach all associates across stores, distribution centers (DCs) and home offices.

Employee Engagement 98

Employee Engagement ATS 98

365 Retail

OCTOBER 2, 2024

In today’s dynamic business landscape, employee engagement has become one of the most important factors contributing to productivity and overall success. Engaged employees are more motivated, dedicated, and invested in the company’s mission, leading to better performance and higher levels of innovation.

Employee Engagement 52

Employee Engagement 52

Retail Customer Experience

SEPTEMBER 25, 2023

When daily mobile orders suddenly decline for no apparent reason, when lines grow because the POS and the Kiosk transaction slow down dramatically, and/or when employees express frustration about doing simple things like clocking in or trying to complete video training, the likely culprit is congestion in the store network.

Employee Engagement 81

Employee Engagement Customer Experience Kiosk 81

Retail TouchPoints

DECEMBER 22, 2022

In November, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism as part of a lawsuit regarding the organizing of a warehouse on Staten Island, N.Y. This is the second action Amazon has faced from U.S. authorities in recent months.

ATS 278

ATS Employee Engagement Location 278

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

FEBRUARY 1, 2023

In November 2022, a federal judge ordered Amazon to stop retaliating against employees engaged in workplace activism due to the firing of a former employee at JFK8. Amazon has been facing multiple legal challenges from the NLRB as warehouses across the ecommerce giant’s footprint continue to hold union votes.

ATS 299

ATS Employee Engagement Planning Marketing 299

Retail TouchPoints

AUGUST 4, 2021

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 111

Employee Engagement Customer Experience ATS 111

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Inside Retail

MAY 23, 2024

Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience. Comprehensive training and a culture of employee engagement enable staff to represent brand values genuinely, enhancing the Invisible PR effect.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

MAY 17, 2023

Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 306

Returns Employee Engagement Management Marketing 306

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 164

Employee Engagement Customer Experience Returns ATS 164

Retail Times

AUGUST 12, 2021

French fashion retailer, The Kooples, has increased employee engagement, utilising frontline staff expertise to inform product design, and exceeded compliance and customer satisfaction targets in partnership with YOOBIC, the digital workplace solution for frontline teams.

Employee Engagement 52

Employee Engagement Fashion 52

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. Since the European pilot program, BSH has expanded the training program into the U.S. for associates at several large consumer electronics retailers.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. Sadly, the statistics aren’t great. trillion or 9 per cent of the global GDP.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

Inside Retail

JUNE 2, 2024

Employee engagement is the Holy Grail that most employers are searching for in order to have everyone in the team working to their full potential – contributing to a productive workforce, delivering meaningful outcomes, creating a happier workplace, and delivering a better bottom line. Sadly, the statistics aren’t great.

Employee Engagement 130

Employee Engagement Accounting Shipping ATS 130

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 43

Employee Engagement Customer Experience Location Shopping 43

Retail TouchPoints

MARCH 21, 2022

Delivering best-in-class employee development and learning programs for all levels of the organization, Tina has created and implemented a wide range of mentorship, coaching and leadership development programs to build strong culture and positive employee engagement in all locations.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Storis

SEPTEMBER 16, 2024

Today, technology permeates nearly every aspect of our lives. The expectation of user-friendly software in business environments is more pronounced than ever. Whether navigating an enterprise platform or interacting with a mobile application, users expect intuitive interfaces and seamless experiences.

Employee Engagement 52

Employee Engagement Customer Experience Marketing 52

Retail TouchPoints

AUGUST 18, 2022

With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Retail TouchPoints

JANUARY 24, 2022

Improving Employee Engagement in the Retail Industry. If retail employee turnover continues to be an issue, there’s a chance to reverse the problem. Below are some quick tips that can help invigorate the employee experience so valuable workers can remain in the fold and continue to wow your customers.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Inside Retail

SEPTEMBER 27, 2021

Mentoring creates trusted relations, increases employee engagement and retention, provides inspiration, encouragement and helps diversity. Acting as role models based on values and life achievements, they can nurture younger workers and share general and professional knowledge, experience, and life lessons.

Employee Engagement 246

Employee Engagement Management 246

Wiser

JULY 11, 2022

Retail has one of the highest employee turnover rates in the job industry, and continuously having to train and retrain new staff can leave a wide margin for error. On top of this, a lot of time and effort goes into replacing employees. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Promotions Marketing 146

Inside Retail

MAY 3, 2024

Retailers across categories and markets are prioritising their store staff and employee engagement more broadly as a way to differentiate in an tough economic environment. “Not everyone wants to progress right through the training lifecycle and we don’t force everyone to, we are quite open to that too,” he added.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MARCH 11, 2022

We found a $74 difference between the average order total between promoters ($137.11) — employees who are willing to recommend their brand as an employer of choice — and extreme detractors ($63.06).

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

AUGUST 27, 2024

Measure Over Time Ensure that you are collecting and analyzing data from your different stakeholders at various stages of the project.

Management 250

Management Employee Engagement Returns Consumer 250

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams. Send targeted communications.

Employee Engagement 93

Employee Engagement Fulfillment Customer Experience Management 93

Retail TouchPoints

DECEMBER 28, 2022

They improve consistency, employee engagement and retention rates as the repetitive and dull tasks are transferred to the robots, thus making warehouse personnel feel more fulfilled and efficient while tackling skilled operational roles; and.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Inside Retail

JUNE 24, 2021

By overlaying the existing one-click smart roster feature with AI-driven insights into employee engagement and sales performance, the solution is set to become a game-changer that not only resolves the award compliance issue, but also provides digital insights to optimise the rostering process far beyond the limitations of human capabilities.

Employee Engagement 238

Employee Engagement Management ATS 238

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278