Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Getting your buyers through the checkout page is only half the battle. Does your order fulfillment strategy live up to your customers’ expectations? According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

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Dezeen

OCTOBER 15, 2020

Rennes studio Atelier L2 has installed 20 wooden boxes as modular units for shops, exhibitions and hospitality businesses inside Ateliers des Capucins, a covered square in a 19th-century arsenal in Brest, France. The Ateliers des Capucins has been shortlisted for a Dezeen Awards 2020 in the large workspace interior category. The studio's brief was to design a number of shells in order to create an interior street with two floors inside the historical arsenal building, covering 5,000 square metre

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Location Shopping Marketing 97

Wiser

OCTOBER 13, 2020

Marketing to retail partners, wholesalers, and distributors is just as much part of the puzzle for brands as marketing directly to consumers. Every retailer has multiple brands that are vying for shelf space and promotional efforts. It’s critical that you promote your brand to retailers so they choose to favor you over the crowd. Trade promotions are one of the best ways to do that.

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RepslyBlog

OCTOBER 15, 2020

In today’s world of retail, CPG companies spend on average up to nearly one-third of its revenue on trade promotions, and for good reason – it’s an easy and great differentiator to set themselves apart from competing brands. A ccording to the PwC, w hen executed properly promotions can add 10-15 percent to the bottom line. But without mastering the art of promotions, it can certainly come with a heavy cost.

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Promotions 52

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Consumer

Retail TouchPoints

OCTOBER 13, 2020

Walgreens really exemplifies the RIC20 theme of “The Big Acceleration.” “With COVID, projects that would have taken months were suddenly being developed in weeks,” said Andrea Farris, VP of Development and Head of Solution Planning at Walgreens. He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. 13 at 3 pm (ET).

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Location Planning ATS Customer Experience 261

Dezeen

OCTOBER 12, 2020

Plywood covers almost every surface in this store that creative studio Mythology has designed for beauty retailer Shen in Brooklyn , New York. Shen 's new retail space is nestled in Brooklyn's Cobble Hill neighbourhood and measures 1,550 square feet. The former store of the beauty retailer – which is known for selling a roster of independent makeup and skincare brands – had been located in the nearby area of Carroll Gardens and featured a mix of white and lavender-pink walls.

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Fashion Location Shopping ATS 85

Frank Mayer

OCTOBER 12, 2020

Since the COVID-19 pandemic began dominating headlines earlier this year, retailers and brands have been forced to demonstrate agility when meeting new customer expectations. More than ever, the transformed consumer now counts on operational supply chains, accessibility, and arguably most important, enhanced safety standards. While retail stores strategize short-term goals to meet health regulations, maintain stocked shelves, and keep doors open, many are also considering the impact a changed cu

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Retail TouchPoints

OCTOBER 14, 2020

Advertising on Pinterest has provided a dramatic success story for Fabletics , including 150% year-over-year growth in 2019, but it wasn’t an overnight success. The subscription activewear retailer had to adjust its strategies to align with the unique strengths of the Pinterest platform. “Pinterest entered our ‘game’ in 2017, and 2018 was about unlocking scale, when we worked through a lot of kinks,” said Aubrie Richey, VP, Customer Acquisition and Media at Fabletics Group.

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Advertising Fashion Shopping Customer Experience 261

Dezeen

OCTOBER 11, 2020

Bodice founder Ruchika Sachdeva has designed the pared-back interiors of the womenswear brand's store in New Delhi to counter the "more, new and now" culture of fast fashion. Bodice 's flagship is located in New Delhi's affluent Vasant Kunj neighbourhood, occupying a building on the same site as the brand's design studio. Sachdeva took on the task of designing the interiors of the store herself, setting out to create a simple, thoughtful space that would encourage customers to "think more cons

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Fashion Fast Fashion Consumer Location 67

Nelson Blackley

OCTOBER 14, 2020

(Please note that some of the content of this post has previously been published in my comments over the past three days to both Retail Assist and the Nottingham Post ). Whatever happens over the coming three months, this ‘Golden Quarter’ for UK retail is going to be completely different, and for all sorts of reasons. The new restrictions for much of England introduced from today (Wednesday 14 October) don’t directly impact the ability of all retailers to continue trade (as most have been doing

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Finance Shopping Consumer ATS 40

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Technology Review

OCTOBER 16, 2020

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience. The concept of merchandising is based on guiding prospective customers through the buyer’s journey and presenting them with the right products, at the right time and place, in the right quantity, and with the best prices.

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Customer Experience Management ATS 34

Retail TouchPoints

OCTOBER 16, 2020

The Conscious Beauty at Ulta Beauty program — which offers shoppers transparency and choice via clean, cruelty-free, vegan and sustainably packaged products — has partnered with PÜR The Complexion Authority to participate in its “Clean Ingredients” and “Cruelty-Free” pillars. The Conscious Beauty initiative also highlights brands that positively impact communities and the planet.

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ATS Consumer 259

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. 13-14. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months.

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Fulfillment Retail Trends Management Marketing 259

Retail TouchPoints

OCTOBER 13, 2020

At its heart, a progressive web app (PWA) is a website that functions like a native app on a shoppers’ device. Although simple in concept, PWAs have the potential to massively improve a retailer’s operations, from shortening website load times to boosting natural Google search ranking, according to the Progressi v e Web Apps: The Best Kept Tech ‘Secret’ In Retail session at the 2020 Retail Innovation Conference.

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Customer Experience Marketing ATS 259

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Customer Experience

Retail TouchPoints

OCTOBER 14, 2020

In-store robots aren’t just tools that can check for mislabeled products or clean messes in a timely manner. They also provide an answer to some of the challenges created by the pandemic, as executives from Woodman’s Markets and Badger Technologies discussed during a session titled The Rise Of Robotics In Retail at the 2020 Retail Innovation Conference.

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Retail TouchPoints

OCTOBER 14, 2020

Bob’s Discount Furniture announced that Bill Barton has been appointed President and CEO of the company, effective Nov. 3. Barton will succeed Ted English, who has been serving as Interim CEO since June and will continue in his role as Executive Chairman. Barton brings more than three decades of experience developing and leading high-growth businesses to his new role at Bob’s Discount Furniture.

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Planning ATS 258

Retail TouchPoints

OCTOBER 12, 2020

Target is partnering with famed toy retailer FAO Schwarz on an exclusive 70 -piece toy collection for the holiday season. The collection will be available at Target stores nationwide, on Target.com and at the FAO Schwarz store in New York, which also will carry more than 300 items from exclusive Target brands such as Cat & Jack and Pillowfort. Target also announced its largest-ever Bullseye’s Top Toys list this year: 50 of the season’s most anticipated toys, including 19 exclusive toys from

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Fulfillment Shopping ATS 257

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. In its seventh year, the RIA recognizes individual retail executives who are breaking through barriers and overcoming challenges to bring innovation to their organizations and the entire retail industry.

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Merchant Services Promotions Planning Marketing 241

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Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Startup Innovation Lab #1: 10-11 am ET, Oct. 13. Moderated by Orlando Ribas Fernandes of XnFinity-XNFY Lab , the first group of startups presenting include: Omnichannel Fulfillment: onfleet – a last-mile delivery platform; Touchless Retail: SuperSmart – a validation and loss-preventi

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Loss Prevention Merchant Services Fulfillment Returns 212

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather the fallout from our COVID-19 new normal and pivot their operations in response to our anticipated next normal. Many business leaders are understandably somewhat disoriented by the rapid changes we have all experienced this year.

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Retail TouchPoints

OCTOBER 15, 2020

Macy’s has appointed Adrian Mitchell as its new CFO, effective Nov. 2. Mitchell will take on responsibility for leading all finance functions and will report to Macy’s Inc. Chairman and CEO Jeff Gennette. Felicia Williams, who has served as interim CFO since June 2020, will join CEO Action for Diversity & Inclusion as a Macy’s Inc. Fellow. This group brings together more than 1,300 CEOs and presidents of America’s leading businesses, academic institutions and nonprofits representing more tha

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Home Furnishings Finance Promotions Management 197

Retail TouchPoints

OCTOBER 13, 2020

The buy now, pay later option for in-store shopping is gaining traction, with a host of U.S. retailers jumping on the flexible payment bandwagon to provide customers with more choices. Retailers including Forever 21 , Finish Line , JD Sports , Levi’s , Skechers , Fresh , APL , Solstice Sunglasses and select DSW stores, are now offering shoppers an in-store buy, now pay later option via Afterpay.

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Shopping 196

Advertiser: ZoomInfo

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Planning

Retail TouchPoints

OCTOBER 14, 2020

Walmart will adapt to what is shaping up to be an extended holiday season by spreading out its Black Friday promotions across three events that will span most of November. All three sales will encompass both ecommerce and brick-and-mortar purchases, and Walmart will let shoppers collect Black Friday orders via curbside pickup for the first time. The first Black Friday Deals for Days event will begin online Nov. 4 and add new in-store deals on Nov. 7, with an emphasis on toys, electronics and hom

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Promotions Apparel Management Planning 191

Retail TouchPoints

OCTOBER 12, 2020

Drugstore retailer Kruidvat plans to enhance its checkout experience in more than 1,200 stores in the Netherlands and Belgium by offering customers a self-service option. The retailer — a part of A.S. Watson Group, which operates 12 retail brands with more than 15,800 stores in 25 markets worldwide — has partnered with retail technology solutions company NCR to provide self-checkout software, services and hardware for its store fleet.

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Checkout Management Planning Marketing 191

Retail TouchPoints

OCTOBER 15, 2020

The NRF Foundation has launched two new credentials in its RISE Up program in response to the coronavirus pandemic: COVID-19 Retail Operations and COVID-19 Customer Conflict Prevention. The credentials focus on developing skills to ensure associates and shoppers remain safe in-store, with the overall goal of keeping the economy open. The new training modules seek to streamline best practices from retailers and the Centers for Disease Control and Prevention (CDC) to create a more comprehensive tr

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Management ATS 188

Retail TouchPoints

OCTOBER 15, 2020

Bed Bath & Beyond has entered into separate agreements to sell its Christmas Tree Shops retail banner, its institutional Linen Holdings business and a distribution center located in Florence, N.J. The company expects to generate a total of approximately $250 million in aggregate from the monetization of these assets as it continues to optimize its portfolio, potentially including the sale of additional non-core assets, as it seeks to further increase its financial strength and enhance share

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Fulfillment Shopping Location Planning 187

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Accounting

Retail TouchPoints

OCTOBER 16, 2020

A one-of-a-kind year has led to a one-of-a-kind Prime Day, as economic and political pressures created a new slew of challenges for the shopping holiday. The results are still preliminary — as of publication, the only hard numbers Amazon released are $3.5 billion in third-party sales and $1.4 billion saved by Prime members — but some major differences from 2019 already are clear: Prime Day kicked off a long holiday season: The months-long delay put Prime Day at the start of the longest holiday s

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Promotions Advertising Shopping Fulfillment 158

Retail TouchPoints

OCTOBER 12, 2020

As the pandemic wears on, it’s clear that it’s changing business and consumption models in both predictable and unpredictable ways. On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. On the other hand, despite a deep recession and a highly disruptive business environment, some retailers are flourishing.

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Consumer Merchant Services Payment Services Shopping 158

Retail TouchPoints

OCTOBER 12, 2020

Gap has appointed Nancy Green as President and CEO of Old Navy , reporting to Gap CEO Sonia Syngal. Green has served as interim head of Old Navy since March and was previously President and Chief Creative Officer of the retailer. Prior to joining Old Navy in August 2019, Green was President and CEO of Athleta , where she led the brand’s growth from $250 million to nearly $1 billion in sales.

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Visual Merchandising Management ATS 147

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. These retailers also had to contend with a similarly sudden shift toward ecommerce — which in the case of ABC Fine Wine and Spirits meant a 2,000% YoY increase between early spring and mid-summer.

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Management Merchant Services Fulfillment Store Operations 146

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Customer Experience