Inside Retail
DECEMBER 21, 2021
Australians are tipped to spend $4 billion on Boxing Day this year – a premium on last year’s expectations of $2.6 billion – according to predictions from Commonwealth Bank. The main driver of the excess spending, according to CBA executive general manager of everyday banking Kate Crous, are shoppers not wanting to pay full price after two years of pandemic has left them wanting to make their money go further.
Retail TouchPoints
DECEMBER 22, 2021
A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it
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Retail Focus
DECEMBER 21, 2021
This year for its annual festive campaign, Nespresso is collaborating with the Colombian fashion designer and artist Johanna Ortiz : Under the creative idea “Gifts of the Forest”, specially chosen boutique windows are being enhanced through augmented reality – sound transducers turn them into a sound object with “Forest Sound” Nespresso, the manufacturers of coffee and coffee capsules owned by Swiss food group Nestlé, has launched an unconventional campaign with a new app
Retail Wire
DECEMBER 20, 2021
With hours-long lines at many COVID testing facilities, many are looking for home testing kits before joining family and friends for holiday gatherings, but consumers are reporting that the kits are out of stock at local stores and online suppliers are not promising delivery for most kits until after Christmas.
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Inside Retail
DECEMBER 20, 2021
From Burberry and Dolce & Gabbana to Nike, major fashion brands in recent months have been embracing NFTs and now, small Australian businesses will be given support to explore virtual fashion, thanks to a new FashTech Lab program from the Australian Fashion Council (AFC). “Many fashion brands are hesitant to adopt a digital design workflow as their current practices are expensive to transition away from.
Retail TouchPoints
DECEMBER 22, 2021
By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).
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Retail Wire
DECEMBER 21, 2021
According to insiders, Nordstrom has hired the business consultancy AlixPartners to help consider a spin-off of the company’s off-price Nordstrom Rack chain. Management has recently expressed discontent with Rack’s performance and failure to recover from the pandemic downturn, pointing to a merchandising mix short on the number of top brands customers have grown to expect at Nordstrom.
Inside Retail
DECEMBER 21, 2021
Heartbroken by the disappearance of her cat, Filipino IT specialist and blogger Sophie* decided to use her Facebook Ads account to appeal to anyone in her local area who might have seen it. Just two days later her bank account had been emptied and Facebook was sending her a demand for further advertising it served after her debit card charge bounced and before her campaign was cancelled.
Retail TouchPoints
DECEMBER 21, 2021
Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. With the worst of the pandemic mostly coming to an end, the changes are more pronounced than expected. Before, people came to the store, looked at and selected items, purchased them and left.
Retail Focus
DECEMBER 21, 2021
Saint Laurent has announced the opening of a flagship store in Paris at Avenue Champs-Élysées for summer 2023. The designer apparently expressed this ambition to open on the prestigious avenue in 1983, when the Costume Institute at the Metropolitan Museum of Art in New York hosted a major Yves Saint Laurent exhibition — the first retrospective of a living couturier’s work.
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Retail Wire
DECEMBER 23, 2021
Late Wednesday afternoon, a Prada store on Chicago’s Gold Coast was targeted by thieves and, 10 minute later, robbers hit a Hermes store on the same street, spraying the security guard with mace. As of today, no suspects have been taken into custody.
Inside Retail
DECEMBER 20, 2021
Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. The letter, which appeared in Pharmacy Daily on Monday , comes after Wesfarmers’ boss Rob Scott said many pharmacists find the overlap between products sold across Woolworths’ stores and many pharmacies uncomfortable , and could lead to issues.
Retail TouchPoints
DECEMBER 21, 2021
Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff, Cycloon delivers mail and packages to thousands of customers throughout the Netherlands, employing 600 people with physical, mental or psychological barriers to participation in the labor market.
Retail Focus
DECEMBER 21, 2021
Canadian fashion and lifestyle brand Frank and Oak expands its footprint in Asia with the opening of its first Experience Store in Shanghai, China on 1st December. Located at Tai Koo Li mall in downtown Shanghai, the new Frank and Oak Experience Store was designed by Montreal-born Sacha Silva, who has been pioneering sustainable design and construction in China for more than 20 years.
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Retail Wire
DECEMBER 23, 2021
According to tracking by Coresight Research, for the first time in five years, retail store openings and closings may have reached equilibrium in 2021. In recent years, retail chains have been purging underperforming stores, especially in 2020 when operators rushed to cut costs in response to the rages of the pandemic. The comeback in 2021 may, therefore, but a temporary counteraction, but some chains, like Wayfair, are exhibiting signs that they will expand their physical presence next year as
Inside Retail
DECEMBER 20, 2021
Christmas has always been the major peak season for many retailers, but like so many other parts of business operations, the festive season has been impacted by significant changes since Covid hit, some of which may be permanent. If you cast your mind back to 2019, Christmas was business as usual. “E-commerce was on a steady rise. People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days.
Retail TouchPoints
DECEMBER 24, 2021
Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. But with restrictions easing and some diners eager to get back to the way things were, do restaurateurs abandon these innovations?
Tokinomo
DECEMBER 21, 2021
Customers are demanding more from retailers and brands. The pandemic, the increase in online shopping, and the omnichannel options available showed customers that there is a better, more convenient way to shop. However, shoppers are not only looking for convenience, they are also looking for an entertaining and personalized shopping experience.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Wire
DECEMBER 23, 2021
A survey of USA Today’s rundown of Christmas Eve hours as posted by major retail chains reveals that operators are trying to take advantage of the tendency for last-minute holiday shopping without going to extreme lengths. Most commonly, chains will be open Dec. 24th until 5:00 or 6:00 pm, although there are many exceptions. For example, Target stores will stay open until 8:00 pm, GameStop until 9:00 pm and Ross Stores until 10:00 pm.
Inside Retail
DECEMBER 19, 2021
McDonald’s reopens its first Australian store with a flashback to the 1970s. It was the Yagoona outlet in Sydney that brought the Golden Arches to these shores and on Friday 17 December, the memory of those days was revived with limited time retro pricing on the menu. Celebrating 50 years since the very first Macca’s opened its doors in December 1971, the new McDonald’s Yagoona reduced the Hamburger to its original 20 cents for two hours.
Retail TouchPoints
DECEMBER 23, 2021
Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things.
Nvidia
DECEMBER 20, 2021
Meet the electric vehicle that’s truly future-proof. Electric-automaker NIO took the wraps off its fifth mass-production model, the ET5, during NIO Day 2021 last week. The mid-size sedan borrows from its luxury and performance predecessors for an intelligent vehicle that’s as agile as it is comfortable. Its AI features are powered by the NIO Adam supercomputer , built on four NVIDIA DRIVE Orin systems-on-a-chip (SoC).
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Retail Wire
DECEMBER 23, 2021
The founder and CEO of the Union Square Hospitality Group, which runs Gramercy Tavern and Union Square Cafe in NYC as well as Anchovy Social in Washington, D.C., says the company will require all customers who want to eat inside to show proof of having received a COVID-19 booster shot. The company is asking all staff to get their boosters within 30 days.
Inside Retail
DECEMBER 21, 2021
Employers who mandated vaccines in the workplace are being urgently warned to consider updating their policies to also include booster shots, as New South Wales and Victoria grapple with increasing cases of the Omicron strain of COVID-19. Fay Calderone, partner and workplace relations lawyer at Hall & Wilcox, says if the level of protection vaccines give against severe illness wanes after four months, and more rapidly for AstraZeneca, employers that have enforced mandates will need to revise
Retail TouchPoints
DECEMBER 22, 2021
Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2 billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing question
Small Biz Trends
DECEMBER 22, 2021
You need the best commercial refrigerator to keep your restaurant or grocery shop supplies fresh. There are more than a dozen types of commercial refrigerators to choose from, ranging from glass door merchandisers that are popular with grocery and convenience stores, to reach-in refrigerators for storing raw meats and cooked products, to open-air coolers that are perfect for grab-and-go products, and many more.
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Retail Wire
DECEMBER 23, 2021
In a Washington Post survey of 1,058 U.S. internet users how much they trust a selection of companies and services to responsibly handle their “personal information and data on your Internet activity,” Amazon and Google fared best, receiving a “trust a great deal/a good amount” rating from 53 percent and 48 percent of respondents, respectively.
Inside Retail
DECEMBER 20, 2021
Chemist Warehouse has been accused of inflating product prices across the Black Friday weekend, signalling ‘savings’ which were actually higher than the standard prices advertised before and after the shopping event. According to a report by consumer advocate Choice, at least three products saw prices a collective 38 per cent higher than their ‘regular’ price – a wooden bath brush, a pack of 1000 fish oil tablets, and Blackmores calcium and magnesium tablets.
Retail TouchPoints
DECEMBER 22, 2021
After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 billion — a 1% increase from pre-pandemic times in 2019. But like much of the world, the luxury sector looks very different today than it did in 2019. Prior to the pandemic, many luxury retailers had been resistant to the idea of moving online, but COVID left them little choice.
Cisco Retail
DECEMBER 23, 2021
Happy holidays, everyone! We’re spreading good cheer and gratitude in the #CiscoCert community on social media all season long. I’ve been with the Learning and Certifications program for over 20 years, and what truly motivates me are the many stories we hear about how certifications and training improve the lives of Cisco IT professionals.
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