Sat.Dec 18, 2021 - Fri.Dec 24, 2021

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Boxing Day spend tipped to hit $4bn this year

Inside Retail

Australians are tipped to spend $4 billion on Boxing Day this year – a premium on last year’s expectations of $2.6 billion – according to predictions from Commonwealth Bank. The main driver of the excess spending, according to CBA executive general manager of everyday banking Kate Crous, are shoppers not wanting to pay full price after two years of pandemic has left them wanting to make their money go further.

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Autonomous Delivery Robots Now Roam the Cincinnati Airport

Retail TouchPoints

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it

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Consumers finding scant supplies of COVID home testing kits available

Retail Wire

With hours-long lines at many COVID testing facilities, many are looking for home testing kits before joining family and friends for holiday gatherings, but consumers are reporting that the kits are out of stock at local stores and online suppliers are not promising delivery for most kits until after Christmas.

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Nespresso is creating an enchanting phygital experience for the senses

Retail Focus

This year for its annual festive campaign, Nespresso is collaborating with the Colombian fashion designer and artist Johanna Ortiz : Under the creative idea “Gifts of the Forest”, specially chosen boutique windows are being enhanced through augmented reality – sound transducers turn them into a sound object with “Forest Sound” Nespresso, the manufacturers of coffee and coffee capsules owned by Swiss food group Nestlé, has launched an unconventional campaign with a new app

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Why the Australian Fashion Council is helping start-ups enter the metaverse

Inside Retail

From Burberry and Dolce & Gabbana to Nike, major fashion brands in recent months have been embracing NFTs and now, small Australian businesses will be given support to explore virtual fashion, thanks to a new FashTech Lab program from the Australian Fashion Council (AFC). “Many fashion brands are hesitant to adopt a digital design workflow as their current practices are expensive to transition away from.

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Virtual Queues: The Waiting Isn’t the Hardest Part

Retail TouchPoints

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. With the worst of the pandemic mostly coming to an end, the changes are more pronounced than expected. Before, people came to the store, looked at and selected items, purchased them and left.

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Barker and Stonehouse launches first in-store concept spaces with Fenwick

Retail Focus

Barker and Stonehouse have teamed up with Fenwick to open its first in-store concept spaces in the Fenwick’s Newcastle and Bentalls Kingston department stores. The Newcastle concept store will span 10,000 square feet while the Bentalls space will be slightly smaller. Barker and Stonehouse managing director James Barker said: “This is a different way of trading for us, but then retail has changed markedly in the past five years, and particularly in the past two.

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Meta’s Facebook pockets stolen cash in Ads scam, leaving vendors fleeced

Inside Retail

Heartbroken by the disappearance of her cat, Filipino IT specialist and blogger Sophie* decided to use her Facebook Ads account to appeal to anyone in her local area who might have seen it. Just two days later her bank account had been emptied and Facebook was sending her a demand for further advertising it served after her debit card charge bounced and before her campaign was cancelled.

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The Existential Threat to Ecommerce

Retail TouchPoints

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).

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O-RAN Plugfest 2021: Making 5G Adoption Cost-Effective for Brownfield Providers

Cisco Retail

5G adoption is causing mobile networks to grow at unprecedented rates. This brings with it significant new business opportunities but can also increase the complexity and cost of deployment and operations. An intelligent, programmable network enables communication service providers to take advantage of the growth that 5G offers while streamlining their operations to maximize return on investment.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Saint Laurent to open boutique store on Avenue Champs-Élysées

Retail Focus

Saint Laurent has announced the opening of a flagship store in Paris at Avenue Champs-Élysées for summer 2023. The designer apparently expressed this ambition to open on the prestigious avenue in 1983, when the Costume Institute at the Metropolitan Museum of Art in New York hosted a major Yves Saint Laurent exhibition — the first retrospective of a living couturier’s work.

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“We are not here to disrupt the sector”: Woolies’ case to pharmacists

Inside Retail

Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. The letter, which appeared in Pharmacy Daily on Monday , comes after Wesfarmers’ boss Rob Scott said many pharmacists find the overlap between products sold across Woolworths’ stores and many pharmacies uncomfortable , and could lead to issues.

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Ahold Online Retailer Takes Majority Stake in Cycling-Oriented Delivery Service

Retail TouchPoints

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff, Cycloon delivers mail and packages to thousands of customers throughout the Netherlands, employing 600 people with physical, mental or psychological barriers to participation in the labor market.

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How Cybersecurity Leads to Improved Sustainability

Cisco Retail

After managing the sudden switch to remote work in 2020, organizations are making a more permanent transition into the flexible hybrid workforce. The Federal Bureau of Investigation (FBI) found that cybersecurity attacks rose by 3-4 times from the transition to remote work in 2020. In addition, experts predict that ransomware will cost the world up to $20 billion in 2021 and is expected to be a greater concern with the hybrid work model.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Frank and Oak opens first store in China

Retail Focus

Canadian fashion and lifestyle brand Frank and Oak expands its footprint in Asia with the opening of its first Experience Store in Shanghai, China on 1st December. Located at Tai Koo Li mall in downtown Shanghai, the new Frank and Oak Experience Store was designed by Montreal-born Sacha Silva, who has been pioneering sustainable design and construction in China for more than 20 years.

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2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

Christmas has always been the major peak season for many retailers, but like so many other parts of business operations, the festive season has been impacted by significant changes since Covid hit, some of which may be permanent. If you cast your mind back to 2019, Christmas was business as usual. “E-commerce was on a steady rise. People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days.

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The Power of Sound for Retail

Retail TouchPoints

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things.

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Cisco Named a Leader in the IDC MarketScape for SD-WAN Infrastructure 2021

Cisco Retail

The opportunities for business transformation at the intersection of hybrid work and hybrid cloud are immense, but they’re matched by the challenge of supporting more distributed, dynamic workloads on the WAN. IT must provide connectivity for hybrid users, secure and connect mission-critical applications in the cloud, and support a vast array of connected devices, all while ensuring an optimal experience for every interaction.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Cultivating consumer loyalty amidst supply chain challenges

Retail Dive

As retailers strive to woo shoppers into a long-term relationship, supply chain hiccups can sabotage those efforts — but it doesn't have to.

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McDonald’s Yagoona store reopens, 50 years since first restaurant unveiled

Inside Retail

McDonald’s reopens its first Australian store with a flashback to the 1970s. It was the Yagoona outlet in Sydney that brought the Golden Arches to these shores and on Friday 17 December, the memory of those days was revived with limited time retro pricing on the menu. Celebrating 50 years since the very first Macca’s opened its doors in December 1971, the new McDonald’s Yagoona reduced the Hamburger to its original 20 cents for two hours.

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How to Create the Best ‘New Normal’ Dining Experience With Data

Retail TouchPoints

Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. But with restrictions easing and some diners eager to get back to the way things were, do restaurateurs abandon these innovations?

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Living in the Future: NIO ET5 Sedan Designed for the Autonomous Era With NVIDIA DRIVE Orin

Nvidia

Meet the electric vehicle that’s truly future-proof. Electric-automaker NIO took the wraps off its fifth mass-production model, the ET5, during NIO Day 2021 last week. The mid-size sedan borrows from its luxury and performance predecessors for an intelligent vehicle that’s as agile as it is comfortable. Its AI features are powered by the NIO Adam supercomputer , built on four NVIDIA DRIVE Orin systems-on-a-chip (SoC).

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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The future of ecommerce and how to win the fight to stand out

Retail Dive

Optimizing marketing methods to cope with the rising surge of ecommerce business.

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Employers urged to update vaccine mandates amid race for booster shots

Inside Retail

Employers who mandated vaccines in the workplace are being urgently warned to consider updating their policies to also include booster shots, as New South Wales and Victoria grapple with increasing cases of the Omicron strain of COVID-19. Fay Calderone, partner and workplace relations lawyer at Hall & Wilcox, says if the level of protection vaccines give against severe illness wanes after four months, and more rapidly for AstraZeneca, employers that have enforced mandates will need to revise

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Best Buy Builds on Commitment to BIPOC Businesses via Search for New Suppliers

Retail TouchPoints

Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2 billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing question

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Do More With Webex Out-Of-Office Auto Reply

Cisco Retail

Out-Of-Office Automatic Reply. What a great feature, right? A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. It notifies the sender that you are away and may not respond until you return. Your out-of-office message usually provides important information such as: Return date.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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What’s the Best Commercial Refrigerator for Your Business?

Small Biz Trends

You need the best commercial refrigerator to keep your restaurant or grocery shop supplies fresh. There are more than a dozen types of commercial refrigerators to choose from, ranging from glass door merchandisers that are popular with grocery and convenience stores, to reach-in refrigerators for storing raw meats and cooked products, to open-air coolers that are perfect for grab-and-go products, and many more.

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US 6th Circuit reinstates vaccine mandate

Retail Dive

The court pulverized many of the arguments from the National Retail Federation and others, but the rule is likely destined for the Supreme Court.

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Luxury’s ‘Paradigm Shift’ to Online: COVID Necessity Becomes Growth Engine

Retail TouchPoints

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 billion — a 1% increase from pre-pandemic times in 2019. But like much of the world, the luxury sector looks very different today than it did in 2019. Prior to the pandemic, many luxury retailers had been resistant to the idea of moving online, but COVID left them little choice.

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‘Tis the #CiscoCert Season

Cisco Retail

Happy holidays, everyone! We’re spreading good cheer and gratitude in the #CiscoCert community on social media all season long. I’ve been with the Learning and Certifications program for over 20 years, and what truly motivates me are the many stories we hear about how certifications and training improve the lives of Cisco IT professionals.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!