Sat.Oct 02, 2021 - Fri.Oct 08, 2021

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Gen Z Expert Reveals Why This Generation’s Seeming Contradictions Make Complete Sense

Retail TouchPoints

There has never been a generation quite like Gen Z, and retailers need to recruit them now to bring their valuable insights and skillsets into their corporate culture. Hana Ben-Shabat, Founder of Gen Z Planet and author of the book Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce , noted that while companies have a lot of preconceived notions about this cohort, they often miss the bigger picture.

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Nespresso launches new UK boutique concept

Retail Focus

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees. The launch is part of Nespresso’s vision to elevate its retail approach and introduces several new innovations to inspire and excite customers and engage them in the Nespresso brand uni

Boutique 312
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Kate Morris’ new private equity firm will be 50 per cent women. Here’s why

Inside Retail

Last week, Adore Beauty co-founder Kate Morris and former Quadrant Growth Fund managing partner Justin Ryan announced their new venture: Glow Capital Partners. The private equity firm is looking to invest between $20 and $50 million in later-stage, values-led growth companies. Here’s how Morris’ experience of seeking investment for Adore Beauty led her to start her own firm and what kinds of businesses she thinks have been overlooked by the male-dominated private equity sector.

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Retail Media Networks: The best place for FMCG brands?

Tokinomo

The COVID-19 pandemic accelerated the adoption of online shopping. More and more people are turning to eCommerce platforms for their shopping. However, this doesn’t mean that brick and mortar stores are dead. But how can you make sure that your FMCG brand attracts attention both online and in-store?

Shopping 264
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Amazon, Target, Walmart Incentivize Early Holiday Shopping

Retail TouchPoints

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Beginning Oct. 4, Amazon is offering what the retailer calls “Black Friday-worthy” deals, along with Epic Daily Deals and an Amazon Holiday Prep Shop hub to help consumers organize their holiday gift-giving and event planning.

Shopping 325
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Expensive long-term shipping contracts could lock in inflation

Retail Wire

Retailers desperate to get in-demand goods in time for the holidays are signing expensive long-term international shipping deals that could keep the prices of goods higher for the foreseeable future.

Shipping 244

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Selfridges launch 2021 Christmas shop

Retail Focus

With 12 weeks to go to Christmas, Selfridges London opens its Christmas Shop helping customers to plan and prepare for festive moments to dream of. The opening of the Christmas Shop on the fourth floor of the Oxford Street store follows the successful launch of festive decorations at Selfridges.com two weeks ago, with a surge in Christmas related searches online and decoration sales +225% ahead of forecast.

Shopping 221
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The Top 10 Predictions for Holiday 2021

Retail TouchPoints

The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. Salesforce expects U.S. digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies.

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Labor shortages create long lines and frustrated customers at pharmacies

Retail Wire

Pharmacies across the country are dealing with staffing shortages, causing long customer queues for prescription medicines. The National Community Pharmacists Association (NCPA) said that members are having a hard time staffing up and that demand on pharmacies is only increasing now that it is flu vaccine season.

ATS 240
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Coles’ butchers on the chopping block

Inside Retail

Coles will end its in-store butcher service this weekend, will assess its meat workers for redeployment or redundancies, and will serve only pre-packaged meat moving forward in what has been labelled a ‘cost cutting exercise’ by the Australian Meat Industry Employers’ Union. The supermarket said the change comes after discussions with its meat department workers in August about the change, which were confirmed this morning by the ABC. “In June we let our meat team members know we were cons

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Amazon 4-star opens in Bluewater

Retail Focus

Today, Amazon opens its doors to the first Amazon 4-star store outside of the U.S., which offers a curated range of products that are rated 4 stars and above, are top sellers, or are trending on Amazon.co.uk. The store is conveniently located in Bluewater, just southeast of central London. Amazon 4-star is a direct reflection of what customers are buying and loving on Amazon.co.uk.

Returns 204
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Despite Subscription Declines, Rent the Runway Plans to Go Public

Retail TouchPoints

Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”. The company is moving forward despite the undeniable negative impact of the pandemic.

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Landlord says it hasn’t talked with Amazon about billboard on Macy’s flagship

Retail Wire

Kaufman Realty, which is the landlord for Macy’s Herald Square flagship store, says it hasn’t had any “communication or negotiations” with Amazon.com about a planned billboard by the retail and tech giant on the property. Macy’s is taking Kaufman to court over an alleged violation of the lease arrangement between the two parties.

Planning 189
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When Balenciaga met Fortnite: Why luxury and gaming are joining forces

Inside Retail

Luxury fashion house Balenciaga has partnered with Epic Games and Fortnite to release a range of digital fashion looks with interchangeable accessories. The full Fortnite release includes apparel – the Fit Set – a pickaxe-like tool with a sneaker for the axe, a parasail purse glider, look wraps for weapons, free sprays unlocked via challenges and the ‘look’ emote.

Fashion 264
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Situ Live debuts revolutionary retail experience at Westfield London

Retail Focus

Situ Live, an exciting and immersive consumer experience, which reimagines the traditional commercial retail model, is has opened the doors to the UK’s first discovery playhouse, at Westfield London. Situ Live offers a one-of-a-kind experience-led journey that combines product discovery, innovation, theatre, and demonstrations, with a smooth, hassle-free route to purchase.

ATS 189
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Amazon Uses UK as Testing Ground for Brick-and-Mortar Formats

Retail TouchPoints

Slowly but surely Amazon is taking its brick-and-mortar act “across the pond,” opening several different types of physical stores in the UK. It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings.

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What is Image Recognition in Retail?

Wiser

In-store success is often won at the shelf. For a shopper to choose your brand out of a sea of competitors, your products need to make it to the shelf, be displayed correctly, be re-stocked when needed, and many other crucial steps. That’s why it’s a no-brainer to focus your data collection efforts on the store shelf. How can you win the sale if your products aren’t set up properly?

Planning 147
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Westfield Direct turns shopping centres into distribution hubs

Inside Retail

Scentre Group has launched its network-wide marketplace offering, Westfield Direct, which will allow customers to shop online from any Westfield around the country, across multiple retailers, for home delivery or click-and-collect. The offer, which went through a successful pilot last year, currently extends to over 100 businesses in the Westfield ecosystem.

Shopping 261
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Abercrombie & Fitch opens store on London’s iconic Regent Street

Retail Focus

Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF), opened a new store on the 17th September 2021, located at 150 Regent Street in the heart of London’s busiest shopping district. The new store features the brand’s updated prototype format, which provides an intimate, omni-enabled brand experience for local Abercrombie adults and Abercrombie kids customers.

Checkout 189
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The Home Depot Partners With Walmart to Expand Same-Day Delivery Options

Retail TouchPoints

Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot. Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020.

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4 Keys to Create a Thriving Cybersecurity Team for Long-Term Success

Cisco Retail

There has never been a more important time to listen. “Seek first to understand,” is a lesson I picked up early in my career that has generally proved effective in many situations as a leader, colleague and employee. (Not to mention at home as a partner, father, and friend; it’s a versatile maxim.) Eighteen months into this pandemic, given that the experience and effects of COVID-19 are simultaneously something that is universally shared and individually experienced, it’s more useful than ever t

Finance 145
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MySale taps new CEO on road to ASX listing

Inside Retail

Online marketplace operator MySale has named a new CEO as it continues to work towards a potential listing on the ASX. . Kalman Polak, pictured above, spent a decade with Catch Group, most recently as head of marketplace, and for the past 10 months has worked with MySale as chief commercial officer on a consulting basis. He will take over from Carl Jackson who joins the company’s board as executive chairman. .

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Out and About: Tower London Launch

Retail Focus

Last Thursday (30th September) saw the launch of the new Tower LDN store, the largest of 5 London-based Tower locations. Supported by Dr Martens, guests enjoyed music provided by UK based collective Melodic Distraction and drinks provided by Jack Daniel’s. On the night, Tower LDN unveiled their limited-edition capsule collection of premium Tower LDN tees and hoodies.

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What is American Dream — and What Does it Want to Be? RTP Editors Weigh In

Retail TouchPoints

All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu , the mega-mall-slash-experience-center has been a point of debate for industry players and New Jersey residents alike. Just how long will the project take to complete? Will it be worth all the time, effort and money it took to build?

Shopping 288
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Cybersecurity Jobs: 5 Tips to Help You Get Hired

Cisco Retail

Before joining Cisco, I spent a lot of time wading through the resumes of potential cybersecurity candidates to hire for my teams. I was looking for individuals from a variety of backgrounds and experiences but finding candidates with zero to three years of experience was the most difficult to find. Many find it challenging to get a job, but I will let you in on a little secret – it’s even more challenging for a hiring manager to find quality cybersecurity talent.

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Health, safety, onboarding & enablement in a ‘post pandemic’ world

Inside Retail

Retail workers were true heroes of the pandemic. From distribution centres to the shop floors, when customers couldn’t visit physical stores, retail workers kept the world turning, preventing mayhem by making essential and non-essential resources available to the masses. However, retail workers could never work from home. The pandemic shed light on the importance of having a system in place to support continuity as well as mitigate risks while continuing to operate.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Gentle Monster opens HAUS SHANGHAI

Retail Focus

Gentle Monster has launched the latest HAUS project, a new vision of “Future Retail” that defies stereotypical notions of commercial space. HAUS SHANGHAI provides more than a commercial experience. By inciting emotional provocation in visitors, HAUS aims to deliver an unprecedented cultural experience. Following the HAUS DOSAN project, which opened in Seoul March 2021, HAUS SHANGHAI consists of 3,270 square meters spanning four stories.

ATS 173
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Conversational Commerce is the Key to a Seamless Omnichannel Experience

Retail TouchPoints

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences.

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Emerging trends from a year of cybersecurity threats

Cisco Retail

Cybersecurity Awareness Month is an excellent time to reflect on some of the emerging and key trends from the past year. There’s been no shortage of security headlines for us to reflect on, many of which are detailed on our Talos Threat Intelligence blog. These three key issues particularly catch my eye and deserve our attention. The supply chain. Prior to 2021, supply chain attacks were assumed to exclusively be a tool for sophisticated state-sponsored threat actors only.

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Metcash CEO announces retirement, successor

Inside Retail

Metcash chief executive Jeff Adams will retire early next year, and will be replaced by Doug Jones, current CEO and senior vice president of South African-based Massmart Wholesale. Adams had indicated to the Metcash board a desire to retire, which allowed the business to complete a global search for a successor. “On behalf of the board I would like to thank Jeff for his outstanding contribution to Metcash over the past four years,” said chairman Rob Murray.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!