Retail TouchPoints

OCTOBER 5, 2021

There has never been a generation quite like Gen Z, and retailers need to recruit them now to bring their valuable insights and skillsets into their corporate culture. Hana Ben-Shabat, Founder of Gen Z Planet and author of the book Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce , noted that while companies have a lot of preconceived notions about this cohort, they often miss the bigger picture.

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Retail Focus

OCTOBER 4, 2021

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees. The launch is part of Nespresso’s vision to elevate its retail approach and introduces several new innovations to inspire and excite customers and engage them in the Nespresso brand uni

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Inside Retail

OCTOBER 4, 2021

Last week, Adore Beauty co-founder Kate Morris and former Quadrant Growth Fund managing partner Justin Ryan announced their new venture: Glow Capital Partners. The private equity firm is looking to invest between $20 and $50 million in later-stage, values-led growth companies. Here’s how Morris’ experience of seeking investment for Adore Beauty led her to start her own firm and what kinds of businesses she thinks have been overlooked by the male-dominated private equity sector.

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Beauty and Health Consumer Management ATS 311

Tokinomo

OCTOBER 5, 2021

The COVID-19 pandemic accelerated the adoption of online shopping. More and more people are turning to eCommerce platforms for their shopping. However, this doesn’t mean that brick and mortar stores are dead. But how can you make sure that your FMCG brand attracts attention both online and in-store?

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Customer Experience

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Beginning Oct. 4, Amazon is offering what the retailer calls “Black Friday-worthy” deals, along with Epic Daily Deals and an Amazon Holiday Prep Shop hub to help consumers organize their holiday gift-giving and event planning.

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Retail Wire

OCTOBER 6, 2021

Retailers desperate to get in-demand goods in time for the holidays are signing expensive long-term international shipping deals that could keep the prices of goods higher for the foreseeable future.

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Shipping 244

Retail Focus

OCTOBER 4, 2021

With 12 weeks to go to Christmas, Selfridges London opens its Christmas Shop helping customers to plan and prepare for festive moments to dream of. The opening of the Christmas Shop on the fourth floor of the Oxford Street store follows the successful launch of festive decorations at Selfridges.com two weeks ago, with a surge in Christmas related searches online and decoration sales +225% ahead of forecast.

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Retail TouchPoints

OCTOBER 4, 2021

The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. Salesforce expects U.S. digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies.

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Retail Wire

OCTOBER 7, 2021

Pharmacies across the country are dealing with staffing shortages, causing long customer queues for prescription medicines. The National Community Pharmacists Association (NCPA) said that members are having a hard time staffing up and that demand on pharmacies is only increasing now that it is flu vaccine season.

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ATS 240

Inside Retail

OCTOBER 6, 2021

Coles will end its in-store butcher service this weekend, will assess its meat workers for redeployment or redundancies, and will serve only pre-packaged meat moving forward in what has been labelled a ‘cost cutting exercise’ by the Australian Meat Industry Employers’ Union. The supermarket said the change comes after discussions with its meat department workers in August about the change, which were confirmed this morning by the ABC. “In June we let our meat team members know we were cons

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Supermarket Shopping 264

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Retail Focus

OCTOBER 6, 2021

Today, Amazon opens its doors to the first Amazon 4-star store outside of the U.S., which offers a curated range of products that are rated 4 stars and above, are top sellers, or are trending on Amazon.co.uk. The store is conveniently located in Bluewater, just southeast of central London. Amazon 4-star is a direct reflection of what customers are buying and loving on Amazon.co.uk.

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Returns Accounting Location Consumer 204

Retail TouchPoints

OCTOBER 5, 2021

Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”. The company is moving forward despite the undeniable negative impact of the pandemic.

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Retail Wire

OCTOBER 5, 2021

Kaufman Realty, which is the landlord for Macy’s Herald Square flagship store, says it hasn’t had any “communication or negotiations” with Amazon.com about a planned billboard by the retail and tech giant on the property. Macy’s is taking Kaufman to court over an alleged violation of the lease arrangement between the two parties.

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Planning 189

Inside Retail

OCTOBER 7, 2021

Luxury fashion house Balenciaga has partnered with Epic Games and Fortnite to release a range of digital fashion looks with interchangeable accessories. The full Fortnite release includes apparel – the Fit Set – a pickaxe-like tool with a sneaker for the axe, a parasail purse glider, look wraps for weapons, free sprays unlocked via challenges and the ‘look’ emote.

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Fashion Accessories Apparel Advertising 264

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Accounting

Retail Focus

OCTOBER 7, 2021

Situ Live, an exciting and immersive consumer experience, which reimagines the traditional commercial retail model, is has opened the doors to the UK’s first discovery playhouse, at Westfield London. Situ Live offers a one-of-a-kind experience-led journey that combines product discovery, innovation, theatre, and demonstrations, with a smooth, hassle-free route to purchase.

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Retail TouchPoints

OCTOBER 8, 2021

Slowly but surely Amazon is taking its brick-and-mortar act “across the pond,” opening several different types of physical stores in the UK. It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings.

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Wiser

OCTOBER 6, 2021

In-store success is often won at the shelf. For a shopper to choose your brand out of a sea of competitors, your products need to make it to the shelf, be displayed correctly, be re-stocked when needed, and many other crucial steps. That’s why it’s a no-brainer to focus your data collection efforts on the store shelf. How can you win the sale if your products aren’t set up properly?

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Inside Retail

OCTOBER 6, 2021

Scentre Group has launched its network-wide marketplace offering, Westfield Direct, which will allow customers to shop online from any Westfield around the country, across multiple retailers, for home delivery or click-and-collect. The offer, which went through a successful pilot last year, currently extends to over 100 businesses in the Westfield ecosystem.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

OCTOBER 6, 2021

Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF), opened a new store on the 17th September 2021, located at 150 Regent Street in the heart of London’s busiest shopping district. The new store features the brand’s updated prototype format, which provides an intimate, omni-enabled brand experience for local Abercrombie adults and Abercrombie kids customers.

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Retail TouchPoints

OCTOBER 6, 2021

Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot. Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020.

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Cisco Retail

OCTOBER 8, 2021

There has never been a more important time to listen. “Seek first to understand,” is a lesson I picked up early in my career that has generally proved effective in many situations as a leader, colleague and employee. (Not to mention at home as a partner, father, and friend; it’s a versatile maxim.) Eighteen months into this pandemic, given that the experience and effects of COVID-19 are simultaneously something that is universally shared and individually experienced, it’s more useful than ever t

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Inside Retail

OCTOBER 5, 2021

Online marketplace operator MySale has named a new CEO as it continues to work towards a potential listing on the ASX. . Kalman Polak, pictured above, spent a decade with Catch Group, most recently as head of marketplace, and for the past 10 months has worked with MySale as chief commercial officer on a consulting basis. He will take over from Carl Jackson who joins the company’s board as executive chairman. .

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Management 261

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Customer Experience

Retail Focus

OCTOBER 4, 2021

Last Thursday (30th September) saw the launch of the new Tower LDN store, the largest of 5 London-based Tower locations. Supported by Dr Martens, guests enjoyed music provided by UK based collective Melodic Distraction and drinks provided by Jack Daniel’s. On the night, Tower LDN unveiled their limited-edition capsule collection of premium Tower LDN tees and hoodies.

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Location 189

Retail TouchPoints

OCTOBER 6, 2021

All eyes and ears have been on American Dream since the project’s initial proposal in 2003. Initially dubbed Meadowlands Xanadu , the mega-mall-slash-experience-center has been a point of debate for industry players and New Jersey residents alike. Just how long will the project take to complete? Will it be worth all the time, effort and money it took to build?

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Cisco Retail

OCTOBER 8, 2021

Q: How do you eat a whale? A: One bite at a time… or so the saying goes. Admittedly, I don’t know of anyone who eats whale one bite at a time (or any way otherwise for that matter). But we can all agree that breaking large problems into smaller pieces is a valuable arrow in the quiver of problem-solving techniques. It’s a practice that certainly applies in the world of programming.

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Inside Retail

OCTOBER 3, 2021

Retail workers were true heroes of the pandemic. From distribution centres to the shop floors, when customers couldn’t visit physical stores, retail workers kept the world turning, preventing mayhem by making essential and non-essential resources available to the masses. However, retail workers could never work from home. The pandemic shed light on the importance of having a system in place to support continuity as well as mitigate risks while continuing to operate.

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Management Location Returns Consumer 261

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Marketing

Retail Focus

OCTOBER 4, 2021

Gentle Monster has launched the latest HAUS project, a new vision of “Future Retail” that defies stereotypical notions of commercial space. HAUS SHANGHAI provides more than a commercial experience. By inciting emotional provocation in visitors, HAUS aims to deliver an unprecedented cultural experience. Following the HAUS DOSAN project, which opened in Seoul March 2021, HAUS SHANGHAI consists of 3,270 square meters spanning four stories.

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ATS 173

Retail TouchPoints

OCTOBER 5, 2021

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences.

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Cisco Retail

OCTOBER 6, 2021

Before joining Cisco, I spent a lot of time wading through the resumes of potential cybersecurity candidates to hire for my teams. I was looking for individuals from a variety of backgrounds and experiences but finding candidates with zero to three years of experience was the most difficult to find. Many find it challenging to get a job, but I will let you in on a little secret – it’s even more challenging for a hiring manager to find quality cybersecurity talent.

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Management ATS 145

Inside Retail

OCTOBER 7, 2021

Metcash chief executive Jeff Adams will retire early next year, and will be replaced by Doug Jones, current CEO and senior vice president of South African-based Massmart Wholesale. Adams had indicated to the Metcash board a desire to retire, which allowed the business to complete a global search for a successor. “On behalf of the board I would like to thank Jeff for his outstanding contribution to Metcash over the past four years,” said chairman Rob Murray.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience