Retail TouchPoints

SEPTEMBER 29, 2021

Shopping has been happening organically on TikTok for a while. Case in point — #TikTokMadeMeBuyIt , which has entered the cultural lexicon and boasts more than 4.6 billion views and counting. What hasn’t been happening much on TikTok is actual buying, until now that is. This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from

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Social Commerce Shopping Advertising Marketing 317

Retail Focus

SEPTEMBER 27, 2021

In celebration of five decades in music, one of the world’s most iconic bands, Queen, will feature in a dedicated experiential pop-up shop at 57 Carnaby Street that opens tomorrow, Tuesday 28th September. The store opens to the public tomorrow morning at 11am with an exclusive launch of a limited edition vinyl of Queen The Greatest Hits. Marked with tomorrow’s date and Carnaby Street for this special occasion, only 1,000 of these limited edition vinyls have been produced.

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Thrift Store Fashion Accessories Apparel 299

Inside Retail

SEPTEMBER 29, 2021

Kate Morris has co-founded a new private equity firm in an effort to knock down the walls she faced as a female founder raising capital for Adore Beauty. The new venture, Glow Capital Partners, aims to help purpose-led founders make a positive impact through business, according to Morris. “My experience as a woman founder trying to raise capital was one of walking into rooms full of men in suits,” said Morris.

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Marketing 297

Tokinomo

SEPTEMBER 28, 2021

We all know that the pandemic affected most industries, including retail. However, its impact wasn’t just due to restrictions which meant closed stores and lower sales. Recent stats show that it also had an impact on customer behavior, especially on customer loyalty.

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Customer Experience

Retail TouchPoints

SEPTEMBER 28, 2021

In a nod to rising last mile costs, Whole Foods is ending free delivery for Amazon Prime members on Oct. 25, 2021. Orders placed through Amazon Prime will include a $9.95 delivery charge designed to help cover operating costs, a Whole Foods spokesperson told CNN Business. Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise.

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Shipping Consumer Planning Marketing 306

Retail Focus

SEPTEMBER 29, 2021

Among those working in the construction and building industry, it’s a common occurrence to hear complaints about issues around there being far too much red tape in modern times, which is seen by some as having a very negative effect on how the industry works today. Some people in the industry get frustrated and feel it’s almost impossible to complete large projects on time within deadlines, and on budget, whilst also managing to stay within all the regulations that surround construction in the U

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Management Returns ATS 264

Retail Wire

SEPTEMBER 28, 2021

Gopuff, the third-party delivery service, is planning on opening a 23,700-square-foot store in Ardmore, PA, at the site of a former local hardware store. The startup has opened other locations but those were for delivery only, which would make the new location the first to also operate a retail business. Gopuff delivers groceries and other everyday essentials in more than 1,000 cities in the U.S. and Europe.

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Location Planning ATS 245

Retail TouchPoints

SEPTEMBER 27, 2021

Nordstrom has introduced a two-story Nordstrom Home retail space at its NYC flagship location in Midtown Manhattan with an emphasis on city living featuring products such as compact appliances, small furniture and suitcase-friendly items for tourists. The move coincides with the debut of Nordstrom Home, a newly expanded merchandise assortment concept that includes kitchen and tabletop, home textiles and home décor.

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Shopping Location Planning Consumer 304

Retail Focus

SEPTEMBER 29, 2021

In a cooperative venture with local retail partner June Co., FREITAG is opening a store in Seoul’s vibrant Hongdae district. The store will be the Zurich bag manufacturer’s third in the South Korean metropolis. This new FREITAG store will have nothing to hide. Products are delivered directly in front of the store entrance. Inside, too, there’s a spirit of openness and transparency.

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Accessories Shopping Planning 173

Inside Retail

SEPTEMBER 30, 2021

Australia’s international borders are set to open in November, according to Prime Minister Scott Morrison, though state premiers have already started pushing back. Morrison made the announcement on Friday, noting that the decision was always part of the National Plan. Business groups, which have pushed for the reopening of borders to bring in vaccinated workers and international shoppers, welcomed the move.

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Planning 276

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

SEPTEMBER 29, 2021

Walmart is planning to give its existing workers extra hours heading into the holiday season and add 150,000 new employees for the holiday season in both full- and part-time roles. The retailer said it is looking to add 20,000 to its permanent payroll in supply chain jobs.

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Planning 147

Retail TouchPoints

SEPTEMBER 29, 2021

Over the past few years, the subscription economy has grown to new heights. While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

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Payment Services Customer Retention Apparel Consumer 298

Retail Focus

SEPTEMBER 29, 2021

The Wildes Group has announced plans to open the first-ever private members’ club in Chester, having taken out a long-term lease on the Grade I listed Booth Mansion building. Located in the city’s Watergate Street, the historic building will be transformed into ‘W’, an exclusive private members’ club, complete with a casino, cinema screening room, and a private meeting room.

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Boutique Planning Location ATS 162

Inside Retail

SEPTEMBER 30, 2021

Fashion group Mosaic Brands has purchased the remaining 49.9 per cent of online retailer EziBuy for what will amount to $11 million. The business, then known as Noni B Limited, picked up a majority stake in EziBuy for $1 in late 2019, and the full acquisition will approximately double its annual online sales to make up almost 30 per cent of total revenue.

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Fashion Planning Accessories 264

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

OCTOBER 1, 2021

Dollar stores are being tested by supply chain challenges, increasing opposition from local communities where new stores are planned and a workforce unhappy with low pay and job demands they see out of sync with their compensation.

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Planning 130

Retail TouchPoints

SEPTEMBER 30, 2021

COVID-19 fundamentally changed the way people shop and interact with brands. As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

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Consumer Customer Experience Advertising Marketing 297

Cisco Retail

SEPTEMBER 29, 2021

Protecting privacy continues to be a critical issue for individuals, organizations, and governments around the world. Eighteen months into the COVID-19 pandemic, our health information and vaccination status are needed more than ever to understand the virus, control the spread, and enable safer environments for work, learning, recreation, and other activities.

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Consumer Marketing ATS 145

Inside Retail

SEPTEMBER 27, 2021

National retail sales fell 1.7 per cent in August compared to a month prior, and slowed 0.7 per cent compared to the same time last year. The data, care of the ABS, demonstrates the prolonged impact lockdowns around the country are having on the retail industry: clothing, footwear and personal accessories sales fell 17.4 per cent, department stores 15.9 per cent, household goods 5.9 per cent and cafes, restaurants and takeaway food 0.8 per cent.

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Department Stores Accessories Planning ATS 263

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Nvidia

SEPTEMBER 28, 2021

Autonomous trucks need to lighten the load when it comes to mapping, while still perceiving their surrounding environments reliably. That’s the approach Kodiak Robotics, a Silicon Valley-based self-driving truck startup, is taking to deploy safer and more efficient delivery and logistics. Today, the company unveiled its fourth-generation vehicle — powered by NVIDIA DRIVE Orin — that uses lightweight mapping and a discreet, modular hardware design to achieve level 4 self-driving capabilities.

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Location Planning ATS 145

Retail TouchPoints

SEPTEMBER 28, 2021

Back in the heyday of the shopping mall, retailers attracted and retained customers with their in-store experience. Free samples, beautiful displays and attentive salespeople made shopping an immersive experience. Combine that with a trip to the food court, and going shopping was an event you looked forward to — and were prepared to drop serious cash for.

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Jewelry Consumer Shopping Outdoor 296

Small Biz Trends

SEPTEMBER 26, 2021

Cashiers play an important role in your business operation as they handle most of the monetary transactions. Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. In this article, we will highlight some of the common mistakes cashiers make and how to look out for them. 10 Common Errors that Cashiers Make and How Employees Can Avoid Them.

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Payment Services Accounting Customer Retention Returns 142

Inside Retail

SEPTEMBER 28, 2021

The Iconic is furthering its push into sustainability by implementing a one-click functionality to its website which allows customers to resell, rent or recycle their pre-loved fashion. Through a partnership with AirRobe, the business seeks to help its customers enter the circular economy and reduce the issue of fashion waste. “Together we join forces to accelerate the circular fashion movement by providing Iconic customers with a seamless solution to shop more responsibly, extend the life cycle

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Fashion Shopping Accessories 246

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Cisco Retail

SEPTEMBER 28, 2021

Cybersecurity affects all of us, but the industry uses complicated terms that make it hard to understand. For example, what is ransomware and how does it work? What does phishing mean? Or zero trust? Let’s discuss these cyber concepts in simple, everyday language. And let’s cover what the good guys are doing to make our online lives safer. What’s ransomware?

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Payment Services ATS 145

Retail TouchPoints

SEPTEMBER 30, 2021

Dollar Tree might have to start considering a rebrand as it continues to branch out into higher price points. The retailer will begin adding new price points above $1 at all Dollar Tree Plus stores, and will start testing doing the same at legacy Dollar Tree stores. “For decades, our customers have enjoyed the ‘thrill-of-the-hunt’ for value at $1 — and we remain committed to that core proposition — but many are telling us that they also want a broader product assortment when they come to shop,”

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Planning Shopping ATS 294

Hyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. Customer service automation isn’t a new deal for businesses. It has built a stable reputation for itself in the past decade.?

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Customer Experience Management Returns ATS 136

Inside Retail

SEPTEMBER 28, 2021

Australia Post has hit a temporary pause on e-commerce pick-ups in Melbourne for five days as the city’s parcel volume hits record levels. Between Friday 1 October and Wednesday 6 October, retailers in Greater Melbourne Metro will not have any new e-commerce purchases collected. “With parcel volumes at Christmas levels, our network continues to be under increased pressure, and is amplified in Victoria where we continue to manage a heavily reduced workforce due to the impact of the Delta strain,”

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Management ATS 246

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Cisco Retail

SEPTEMBER 29, 2021

As we ride the biggest digital wave in history, the internet has become fundamental to how society maintains livelihoods, conducts business, and stays connected. With it, come a constant evolution of risk. Phishing, service disruptions, ransomware, and other attacks hijack data, destroy sources of income, steal identities and invade privacy, derail nations, and change the course of history.

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Retail TouchPoints

OCTOBER 1, 2021

Neiman Marcus Group (NMG) said it recently learned personal information from as many as 4.6 million online customers had been obtained by an unauthorized party. The company is in the process of notifying its online customers of the security breach, which occurred in May 2020. The retailer said it has notified law enforcement and is working closely with Mandiant , a leading cybersecurity expert, to investigate.

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Payment Services Accounting 289

Hyken

SEPTEMBER 29, 2021

Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition. What if they looked beyond the competition? What if they looked at the world?

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Customer Experience ATS 134

Inside Retail

SEPTEMBER 28, 2021

Byron Bay refillables start-up Zero Co has announced a $4.3 million equity crowdsource funding campaign to support the expansion of the brand’s product range and plans to enter the global market next year. “We’re giving customers (and all Australians) the opportunity to invest in Zero Co and help us tackle the global plastic problem at a larger scale,” founder Mike Smith told Inside Retail.

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Planning Marketing ATS 246

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance