Retail Dive

MAY 10, 2021

The category was on the rise, but the pandemic drove exponential growth. Retailers must now navigate how to sustain momentum in the years ahead.

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Inside Retail

MAY 13, 2021

Despite the fact that store teams are the ‘face’ of retail, many businesses aren’t investing enough in their frontline staff to gain a competitive edge, according to Mita Bedi, CEO of Resonate Solutions, a customer experience management platform. “People talk about data, they talk about strategy, they talk about technology – they don’t talk about the frontline,” Bedi said.

Customer Experience 179

Customer Experience Store Operations Marketing Management 179

Retail Focus

MAY 11, 2021

In support of the capital’s creatives thriving through the pandemic, Westfield London and Westfield Stratford City are hosting social media brands that originated as side hustles in 2020 to support small business as non-essential retail re-opens. With over 85,000 online businesses created since the start of the pandemic* and nearly three quarters (74%) of consumers wanting to see retailers adapt to their local areas, Westfield has brought the online offline to provide shoppers with a one-of-a-ki

Accessories 317

Accessories Fashion Boutique Consumer 317

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore.

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Returns Consumer Shopping Accounting 312

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Customer Experience

Tokinomo

MAY 11, 2021

Brands are “fighting” to get the attention of customers and it is no easy task. There are hundreds of brands and it is hard to stay on top of the competition and be top of mind for shoppers.

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Inside Retail

MAY 9, 2021

Customers in Greater Sydney shopping instore will no longer be required to wear masks, despite the fact the ‘missing link’ case has yet to be found, according to NSW Health. In an announcement revealing the extension of most of the city’s restrictions, NSW Health said as of Monday 10th, shoppers are no longer required to wear face masks – though public-facing retail staff must continue to do so.

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Shopping ATS 264

Retail TouchPoints

MAY 10, 2021

Athlocity , which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded experience will be available through desktops, phones and tablets. The site will feature omnichannel capabilities including buy online, pick up in-store (BOPIS) and real-time inventory updates to improve the customer experience.

Customer Experience 290

Customer Experience Location Management Shopping 290

Retail Wire

MAY 12, 2021

Elliott Investment Management, the parent company of Barnes & Noble, has acquired Paper Source, a gift and stationery retailer. James Daunt, CEO of Barnes & Noble, will oversee both businesses, which will continue to operate independently, although future collaborations are likely. Paper Source will operate 130 U.S. stores, an e-commerce website and its Waste Not Paper wholesale business.

Wholesale 189

Wholesale Management 189

Inside Retail

MAY 11, 2021

Brazilian flip-flop brand Havaianas is releasing its first collection of NFTs (non-fungible tokens) as it continues to invest in becoming a digital-first brand. . The nearly 60-year-old brand has commissioned a series of five digital artworks by the Brazilian artist and longtime Havaianas collaborator Adhemas Batista that will be auctioned off as NFTs on Wednesday, May 12.

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Fulfillment Planning Management ATS 257

Retail Focus

MAY 11, 2021

This summer, Selfridges will offer a wedding experience for couples looking for a non-traditional ceremony in a venue like no other. Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020. Newly engaged couples are struggling to find wedding venues, booked up far in advance.?

Accessories 299

Accessories Customer Experience Shopping Planning 299

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Retail TouchPoints

MAY 11, 2021

L Brands will separate Bath & Body Works and Victoria’s Secret into two independent, public companies. The company initially looked into selling Victoria’s Secret, which led to discussions with “multiple potential buyers,” but this move was ultimately rejected in favor of the separation. L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financia

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Marketing Planning Management Store Operations 282

Retail Wire

MAY 11, 2021

A Casey’s General Store in Warrensburg, IL, was out of gas at its non-diesel pumps and staff blamed the issue on a lack of truck drivers to make deliveries.

ATS 189

ATS 189

Inside Retail

MAY 12, 2021

Federal treasurer Josh Frydenberg has handed down a national budget worth billions of dollars with a focus on boosting the country’s digital economy, reskilling Australians for the jobs of the future, and on providing more cash for Aussies to spend through tax breaks. But, after a year of comparatively strong economic recovery, how do the new measures stack up for the retail industry?

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Consumer Location Management Shopping 253

Retail Focus

MAY 14, 2021

Shaftesbury announces the launch of a one-off installation at the M·A·C global flagship store on Carnaby Street to celebrate the forthcoming collection; The Disney Cruella Collection by M·A·C. The unique installation will include an exterior wrap of the store, bathed in Cruella’s style, and the store interior will be transformed too, giving customers a taste of the all-new live-action feature film about the rebellious early days of one of cinemas most notorious – and notoriously fashionable – vi

ATS 236

ATS Returns Fashion Management 236

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Accounting

Retail TouchPoints

MAY 12, 2021

You read that right — luxurious scents priced at upwards of $7,000 are part of the ultra-luxe offering from the high-end Amaffi Perfume House , which opened its doors on New York’s iconic Billionaire’s Row on 57 th Street in April 2021. A relative newcomer, Amaffi was founded just six years ago in Switzerland and operates stores in London and Moscow, in addition to the New York flagship.

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Clienteling Location ATS 278

Retail Wire

MAY 14, 2021

The labor market is tightening as businesses staff up in response to the diminishing threat from the novel coronavirus pandemic and rise in economic activity. National employers, including Amazon, Chipotle, McDonald’s and Walmart, are raising hourly wages, offering bonuses and other incentives to recruit new workers.

Marketing 179

Marketing 179

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges. A new concept store opens at Doncaster Westfield shopping centre today, the first of two to open in Victoria this month, with more than 50 additional sites selected as part of a national roll-out.

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Home Furnishings Planning Customer Experience Marketing 246

Retail Focus

MAY 14, 2021

Dazzling blooms and stunning floral landscapes take root as the Macy’s Flower Show ® brings a floral celebration of fortitude to Macy’s flagship store at Herald Square in New York. Give. Love. Bloom. will enchant floral aficionados as they explore over-the-top gardens both inside the flagship’s main floor, balcony level and famed windows and this year for the first time-ever with a special presentation at Herald Square Park.

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Fashion Boutique Outdoor ATS 214

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. And maybe that’s to be expected. After all, in the midst of a pandemic, with most everyone spending a lot more time at home and almost no time out on the town, bling was not at the top of many shopping lists.

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Jewelry Merchant Services Customer Experience Wholesale 269

Cisco Retail

MAY 11, 2021

The digitalization of our society is accelerating at an enormous pace. Even with this growth, there are still billions of people who remain unconnected to the Internet. To create an inclusive future for all, we must reinvent the Internet and fundamentally change the economics to build and operate networks at massive scale. A little over a month ago, we announced a dramatic enhancement to the architecture of the Internet for the Future, Cisco’s Routed Optical Networking solution.

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Management Location Returns Customer Experience 145

Inside Retail

MAY 12, 2021

Stronger spending intentions on COVID-hit sectors reflect broad economic recovery and base effects, according to combined CommBank and Google data for March. Australian households’ spending intentions for travel, entertainment and home-buying jumped in March 2021 as the economy extended its recovery from the COVID pandemic, the Commonwealth Bank Household Spending Intentions (HSI) series showed.

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Retail Focus

MAY 10, 2021

Moncler has opened a new Hong Kong boutique purely for its children’s wear range, Moncler Enfant. The store, at Ocean Terminal in the Harbour City shopping centre, is intended to continue to strengthen Moncler’s presence in the territory and the mall, complementing the brand’s flagship which opened at Harbour City in 2017. The 140sqm store is divided into two rooms featuring luxury decor and bold colour schemes, such as polka dots and red, orange and yellow colours.

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Boutique Shopping ATS 200

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Customer Experience

Retail TouchPoints

MAY 12, 2021

Tanger Outlets will do its part to keep the planet livable by installing urban beehives on the roofs of six of its U.S. locations by the end of June, in partnership with Alvéole. At each site, the shopping mall operator will curate center-specific workshops designed to educate retailers, shoppers and communities about the benefits of urban beehives, along with its commitment to sustainability.

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ATS Location Management Consumer 264

Hyken

MAY 11, 2021

Applying the Velocity Mindset in Customer Service. How Empathy Accelerates Great Customer Experience. Shep Hyken interviews Ron Karr, CEO of Karr Associates, Inc. and author of The Velocity Mindset. They discuss the impact of empathy in delivering customer-focused service. . Top Takeaways: . Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customers and slows down the process.

Customer Experience 144

Customer Experience 144

Inside Retail

MAY 12, 2021

Expanding its partnership with IMG, Australia’s buy now pay later leader Afterpay will serve as the presenting sponsor at New York Fashion Week this September. The firm already acts as the title rights sponsor of Australia Fashion Week , which is also run by IMG, and will use this opportunity to support American designers and the US fashion industry.

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Fashion Consumer ATS 246

Retail Focus

MAY 10, 2021

Harrods celebrates 150 years of chocolate with the opening of the much-anticipated Chocolate Hall; concluding the final chapter of the four-year restoration of the Food Halls in Harrods ’ Knightsbridge store. . The Chocolate Hall is a breath-taking theatre of chocolate, with magical experiences and exciting products to suit all tastes and ages. Customers will be able to enjoy live demonstrations from Harrods own world-renowned chocolatiers, with fresh chocolate handcrafted in full view at the s

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Department Stores Boutique Management ATS 189

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Marketing

Retail TouchPoints

MAY 12, 2021

Amazon has issued a $1 billion sustainability-focused bond as part of its new Sustainable Bond Framework , designed to stimulate investment in and fund a variety of social and environmental projects, including renewable energy, clean transportation, sustainable buildings, affordable housing and socioeconomic advancement and empowerment. For investors, bond issues like these present an easy way to boost their sustainability profile.

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ATS Consumer 264

Cisco Retail

MAY 12, 2021

The Next Generation of Events will be Hybrid. There’s no question the pandemic has forever changed how the world works, accelerating digital transformations and putting a spotlight on solutions that enable productive and inclusive remote work experiences. This dynamic has been profoundly apparent in the event space; when in-person participation came to a halt, event planners were forced to adopt a virtual-only format.

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Management Marketing Location Planning 143

Inside Retail

MAY 10, 2021

On Thursday, Ikea will be launching a limited edition 10-piece clothing and accessories range in Australia, both online and in-stores. Could this be a publicity stunt or the beginnings of the Swedish furniture giant expanding into a lifestyle brand? . Ikea’s Efterträda collection debuted in Japan last year, then was released in Singapore, Thailand and South Korea, featuring t-shirts, hoodies, towels, water bottles, tote bags and key rings, adorned with the Ikea logo.

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Retail Focus

MAY 13, 2021

Landsec has announced that iconic British womenswear brand, Ghost London, has launched a new 1,624 sq ft unit at Gunwharf Quays, the brand’s first outlet store in the region. Located between global fashion retailers Belstaff and Calvin Klein, the Ghost London Gunwharf Quays outlet features the brand’s trademark contemporary vintage feel across all designs, including bridal and ready to wear clothing.

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Fashion Returns Location Management 162

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience