Retail Dive

MAY 10, 2021

The category was on the rise, but the pandemic drove exponential growth. Retailers must now navigate how to sustain momentum in the years ahead.

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Retail Focus

MAY 11, 2021

In support of the capital’s creatives thriving through the pandemic, Westfield London and Westfield Stratford City are hosting social media brands that originated as side hustles in 2020 to support small business as non-essential retail re-opens. With over 85,000 online businesses created since the start of the pandemic* and nearly three quarters (74%) of consumers wanting to see retailers adapt to their local areas, Westfield has brought the online offline to provide shoppers with a one-of-a-ki

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Accessories Fashion Boutique Consumer 317

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore.

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Returns Consumer Shopping Accounting 312

Inside Retail

MAY 9, 2021

Customers in Greater Sydney shopping instore will no longer be required to wear masks, despite the fact the ‘missing link’ case has yet to be found, according to NSW Health. In an announcement revealing the extension of most of the city’s restrictions, NSW Health said as of Monday 10th, shoppers are no longer required to wear face masks – though public-facing retail staff must continue to do so.

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Customer Experience

Tokinomo

MAY 11, 2021

Brands are “fighting” to get the attention of customers and it is no easy task. There are hundreds of brands and it is hard to stay on top of the competition and be top of mind for shoppers.

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Retail Focus

MAY 11, 2021

Wren Kitchens , the fastest growing retailer on UK high streets as recognised by The Telegraph, has expanded its presence across the country with the opening of its 105th showroom at Durham City Retail Park. The former B&M unit has been completely transformed over a three-month period and has created 21 new jobs in the community including kitchen designers, managers and home surveyors.

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Inside Retail

MAY 11, 2021

Brazilian flip-flop brand Havaianas is releasing its first collection of NFTs (non-fungible tokens) as it continues to invest in becoming a digital-first brand. . The nearly 60-year-old brand has commissioned a series of five digital artworks by the Brazilian artist and longtime Havaianas collaborator Adhemas Batista that will be auctioned off as NFTs on Wednesday, May 12.

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Fulfillment Planning Management ATS 257

Cisco Retail

MAY 11, 2021

The digitalization of our society is accelerating at an enormous pace. Even with this growth, there are still billions of people who remain unconnected to the Internet. To create an inclusive future for all, we must reinvent the Internet and fundamentally change the economics to build and operate networks at massive scale. A little over a month ago, we announced a dramatic enhancement to the architecture of the Internet for the Future, Cisco’s Routed Optical Networking solution.

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Management Location Returns Customer Experience 145

Retail Focus

MAY 11, 2021

This summer, Selfridges will offer a wedding experience for couples looking for a non-traditional ceremony in a venue like no other. Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020. Newly engaged couples are struggling to find wedding venues, booked up far in advance.?

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Accessories Customer Experience Shopping Planning 299

Retail TouchPoints

MAY 11, 2021

L Brands will separate Bath & Body Works and Victoria’s Secret into two independent, public companies. The company initially looked into selling Victoria’s Secret, which led to discussions with “multiple potential buyers,” but this move was ultimately rejected in favor of the separation. L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financia

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Marketing Planning Management Store Operations 283

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

MAY 12, 2021

Federal treasurer Josh Frydenberg has handed down a national budget worth billions of dollars with a focus on boosting the country’s digital economy, reskilling Australians for the jobs of the future, and on providing more cash for Aussies to spend through tax breaks. But, after a year of comparatively strong economic recovery, how do the new measures stack up for the retail industry?

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Consumer Location Management Shopping 253

Hyken

MAY 11, 2021

Applying the Velocity Mindset in Customer Service. How Empathy Accelerates Great Customer Experience. Shep Hyken interviews Ron Karr, CEO of Karr Associates, Inc. and author of The Velocity Mindset. They discuss the impact of empathy in delivering customer-focused service. . Top Takeaways: . Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customers and slows down the process.

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Customer Experience 144

Retail Focus

MAY 14, 2021

Shaftesbury announces the launch of a one-off installation at the M·A·C global flagship store on Carnaby Street to celebrate the forthcoming collection; The Disney Cruella Collection by M·A·C. The unique installation will include an exterior wrap of the store, bathed in Cruella’s style, and the store interior will be transformed too, giving customers a taste of the all-new live-action feature film about the rebellious early days of one of cinemas most notorious – and notoriously fashionable – vi

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Retail TouchPoints

MAY 12, 2021

You read that right — luxurious scents priced at upwards of $7,000 are part of the ultra-luxe offering from the high-end Amaffi Perfume House , which opened its doors on New York’s iconic Billionaire’s Row on 57 th Street in April 2021. A relative newcomer, Amaffi was founded just six years ago in Switzerland and operates stores in London and Moscow, in addition to the New York flagship.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges. A new concept store opens at Doncaster Westfield shopping centre today, the first of two to open in Victoria this month, with more than 50 additional sites selected as part of a national roll-out.

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Cisco Retail

MAY 12, 2021

The Next Generation of Events will be Hybrid. There’s no question the pandemic has forever changed how the world works, accelerating digital transformations and putting a spotlight on solutions that enable productive and inclusive remote work experiences. This dynamic has been profoundly apparent in the event space; when in-person participation came to a halt, event planners were forced to adopt a virtual-only format.

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Retail Focus

MAY 14, 2021

Dazzling blooms and stunning floral landscapes take root as the Macy’s Flower Show ® brings a floral celebration of fortitude to Macy’s flagship store at Herald Square in New York. Give. Love. Bloom. will enchant floral aficionados as they explore over-the-top gardens both inside the flagship’s main floor, balcony level and famed windows and this year for the first time-ever with a special presentation at Herald Square Park.

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Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. And maybe that’s to be expected. After all, in the midst of a pandemic, with most everyone spending a lot more time at home and almost no time out on the town, bling was not at the top of many shopping lists.

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Jewelry Merchant Services Customer Experience Wholesale 269

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Inside Retail

MAY 12, 2021

Expanding its partnership with IMG, Australia’s buy now pay later leader Afterpay will serve as the presenting sponsor at New York Fashion Week this September. The firm already acts as the title rights sponsor of Australia Fashion Week , which is also run by IMG, and will use this opportunity to support American designers and the US fashion industry.

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Fashion Consumer ATS 246

Nvidia

MAY 11, 2021

GeForce NOW ensures your favorite games are automatically up to date, avoiding game updates and patches. Simply login, click PLAY, and enjoy an optimal cloud gaming experience. Here’s an overview on how the service keeps your library game ready at all times. Updating Games for All GeForce NOW Members. When a gamer downloads an update on their PC, all that matters is their individual download.

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ATS 140

Hyken

MAY 12, 2021

During my live presentations, there is a part of my speech where I talk about Moments of Magic. These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If you’ve been following my work, you already knew that.). In the speech, I’ll ask audience members to share an example of when they created that experience.

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Returns Management ATS 139

Retail TouchPoints

MAY 12, 2021

Tanger Outlets will do its part to keep the planet livable by installing urban beehives on the roofs of six of its U.S. locations by the end of June, in partnership with Alvéole. At each site, the shopping mall operator will curate center-specific workshops designed to educate retailers, shoppers and communities about the benefits of urban beehives, along with its commitment to sustainability.

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Customer Experience

Inside Retail

MAY 12, 2021

Stronger spending intentions on COVID-hit sectors reflect broad economic recovery and base effects, according to combined CommBank and Google data for March. Australian households’ spending intentions for travel, entertainment and home-buying jumped in March 2021 as the economy extended its recovery from the COVID pandemic, the Commonwealth Bank Household Spending Intentions (HSI) series showed.

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Talking Retail

MAY 10, 2021

Mars Petcare is rolling out a temporary pack design for its Dreamies cat treats range to support the LGBT Foundation, as part of its commitment to the LGBT+ community and their mental health. The design features the LGBT Foundation logo, their helpline number and the Pride rainbow, supported by in-store POS and digital advertising. The. This story continues at Mars Petcare supports LGBT+ community with Dreamies pack design.

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Advertising ATS 134

Hyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. (CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?

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Retail TouchPoints

MAY 12, 2021

Amazon has issued a $1 billion sustainability-focused bond as part of its new Sustainable Bond Framework , designed to stimulate investment in and fund a variety of social and environmental projects, including renewable energy, clean transportation, sustainable buildings, affordable housing and socioeconomic advancement and empowerment. For investors, bond issues like these present an easy way to boost their sustainability profile.

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ATS Consumer 264

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Inside Retail

MAY 10, 2021

On Thursday, Ikea will be launching a limited edition 10-piece clothing and accessories range in Australia, both online and in-stores. Could this be a publicity stunt or the beginnings of the Swedish furniture giant expanding into a lifestyle brand? . Ikea’s Efterträda collection debuted in Japan last year, then was released in Singapore, Thailand and South Korea, featuring t-shirts, hoodies, towels, water bottles, tote bags and key rings, adorned with the Ikea logo.

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Cisco Retail

MAY 14, 2021

Secure Endpoint offers more as shown in new Forrester Wave report. At the publishing of the previous Q3 2019 Forrester Wave report for Endpoint Security Suites, Secure Endpoint was lauded as one of the least obtrusive security products to end-user productivity. Now, per Forrester’s Q2 2021 report , Cisco has increased its market presence to the next level and has moved upward from a Contender to a Strong Performer , well poised to break into the nearby Leader category for the next Wave report bu

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Talking Retail

MAY 10, 2021

Shopper confidence has risen to its highest level in the last five years, driven by the further easing of lockdown restrictions, a sharp decline in Covid-19 cases and the rapid rollout of the vaccination programme, says industry analyst IGD. Results for April from its shopper confidence index show shoppers increasingly focused on quality and ‘trading-up’, This story continues at Consumer confidence rises to highest level in five years.

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Consumer ATS 130

Retail TouchPoints

MAY 12, 2021

The effects of the pandemic have left many consumers feeling powerless over their social lives, work lives, and their ability to shop and dine out safely. However, physical spaces can refuel consumer confidence through in-person physical experiences, according to a survey of more than 1,000 U.S. adults conducted by Big Red Rooster, a JLL company , and ENGINE Insights.

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Consumer Shopping ATS 264

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance