Retail TouchPoints

APRIL 21, 2021

Expanding your market share is always a good thing. That’s why digital accessibility should be on the minds of every online retail business. Digital accessibility means making your website easy and usable for persons with disabilities to read, navigate or make purchases. Many people with disabilities rely on user-side assistive technologies, but if your site’s content isn’t built with this in mind, shopping will be difficult or impossible for them.

Marketing 277

Marketing Shopping ATS 277

Inside Retail

APRIL 20, 2021

Retail sales rose 1.4 per cent during March, according to preliminary results released by the Australian Bureau of Statistics. Turnover rose 2.3 per cent when compared to March last year, said Ben James, ABS director of quarterly economy wide surveys. “Victoria and Western Australia led the rises, after Covid-19 lockdowns impacted retail sales in February 2021,” James said.

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Department Stores Consumer 246

Retail Focus

APRIL 21, 2021

Amazon is cutting into the hair styling sector with the opening of its own salon in the UK. The bricks-and-mortar “experiential” venue is launching in London’s Spitalfields, on Brushfield Street, as a showcase for new products and the latest industry technology. Augmented reality hair consultations and point-and-learn technology will be among the innovations being tested (Amazon/PA).

Location 325

Location Planning Management ATS 325

Retail Wire

APRIL 21, 2021

Amazon.com has opened its first hair salon in London. The business, which is currently only open to employees, offers hair cutting services and uses augmented reality technology to offer hair consultations to customers. The salon also features “point and learn” technology that allows customers to point to products sold on shelves to get information on those items.

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Customer Experience

Retail TouchPoints

APRIL 23, 2021

Retail TouchPoints and design:retail have selected the next class of the 40 Under 40 — the top 40 professionals in the retail industry under the age of 40 who are paving the way for the next era of retail. This year, the publications expanded nominations to include all roles and job functions in the retail ecosystem — from ecommerce and marketing to innovation and store design.

Management 325

Management Marketing Customer Experience ATS 325

Inside Retail

APRIL 20, 2021

The Shops, Distributive and Allied Employees Association has lodged a case against a second McDonald’s franchisee in the Federal Court, claiming the owner-operator of a number of sites across South Australia denied workers paid rest breaks. Delbridge Investments, owned by Graham Delbridge, owns and operates the Murray Bridge, Rundle Mall East, and Trinity Gardens McDonald’s sites, and formerly owned the franchise at Cross Roads.

Accounting 325

Accounting Shopping ATS 325

Tokinomo

APRIL 20, 2021

Brick and mortar stores are considered old-fashioned and many customers are turning to online platforms to make their grocery shopping. However, there are still powerful and innovative brands that know how to attract customers in stores and engage with them. Ferrero is one of those brands!

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Marketing Fashion Shopping 246

Retail TouchPoints

APRIL 21, 2021

Pinterest is expanding its partnership with Shopify to 27 new countries, including Australia, Austria, Brazil, France, Germany, Italy, Spain, Switzerland and the UK. The Shopify Pinterest Channel is now home to more than 1.7 million merchants. The Channel grants retailers that advertise on Pinterest through Shopify access to Dynamic Retargeting, which enables them to re-engage with Pinners who have already expressed interest in their products on Pinterest.

Marketing 321

Marketing Accounting Advertising Consumer 321

Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. On the one hand, the accelerated state of e-commerce means there are countless opportunities for the prepared seller. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail Focus

APRIL 23, 2021

Design proposals prepared by JTP for Areli Real Estate and Tikehau Capital for the redevelopment of Maidenhead town centre have been unanimously approved by the Royal Borough of Windsor and Maidenhead. At a time when high streets are in crisis and in need of Government support, these ambitious plans will see £500 million of investment in Maidenhead, building a new town centre designed in partnership with the local community. .

Planning 204

Planning Location Shopping ATS 204

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Intelligence Node

APRIL 21, 2021

Examining the increasingly digital, personalized sportswear market. As with many retail sectors, the 2020 sportswear faced some unprecedented changes due to Covid-19 — both from customers and the market at large. For starters, Covid’s impact can be seen in changing customer values. On a surface level, demand for athleisure increased. The pandemic forced stay-at-home orders […].

Marketing 197

Marketing ATS Consumer 197

Retail TouchPoints

APRIL 22, 2021

Dollar General is planning to hire 20,000 new employees in spring 2021 as it begins the process of opening 1,050 new stores , remodeling 1,750 existing locations and relocating 100 stores by the end of the year. To help onboard and guide both new and current employees, the retailer has entered an employee training partnership with Axonify. Dollar General will utilize the Axonify training platform and content marketplace to enable continuous, personalized business learning and development to its

Location 306

Location Promotions Management Planning 306

Inside Retail

APRIL 22, 2021

Property company Charter Hall Group has begun the construction of the $1.5 billion 555 Collins Street precinct which will house online retailing giant Amazon’s new headquarters in Melbourne. Stage 1 of construction, scheduled for completion by early 2023, is worth $750 million and comprises a 48,000sqm premium office tower. A second office tower of 32,000sqm will include premium food and beverage retailers as well as a health and wellbeing hub.

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Retail Focus

APRIL 21, 2021

Homebase has ramped up the rollout of its small-format stores with the opening of a new high street shop in Walton-on-Thames, Surrey. In a show of its belief in the future of the British high street, Homebase has added a Kitchens by Homebase to an existing Bathstore showroom and taken on neighbouring units which include a DECORATE by Homebase and the retailer’s first small-format Homebase store, offering a range of home and garden essentials.

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Accessories Customer Experience Shopping 189

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Wiser

APRIL 20, 2021

It’s hard to set the right price, build the perfect promotion, launch a new product, or otherwise achieve eCommerce success in your market. These challenges come up all the time during our conversations with professionals in your space—you need high-quality data , and you need to be able to trust it and act on it. To address these needs, we’ve worked hard on an online suite of solutions that extract data and turn it into actionable insights.

Marketing 148

Marketing Promotions Accounting Consumer 148

Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% of U.S. ecommerce share in 2020, up from 23.7% in 2019. The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Inside Retail

APRIL 18, 2021

McDonald’s has unveiled an initiative to foster safe and inclusive workplace it calls Global Brand Standards. The policy will focus on four main areas: harassment, discrimination and retaliation prevention; workplace violence prevention; restaurant employee feedback; and health and safety. The company says the standards have been set to further ensure physical and psychological safety for its employees and customers. .

Accounting 264

Accounting ATS 264

Cisco Retail

APRIL 22, 2021

Celebrating International Girls in ICT (Information and Communications Technology) Day has never been more important. Recent data reveals a startling economic disparity caused by the pandemic – women losing jobs at almost twice the rate of men, leaving 47 million more women and girls around the world below the poverty line. This makes exposing women and girls to the wide range of career opportunities available in IT – the world’s fastest-growing job sector – critical to helping improve the qu

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Management ATS Marketing 144

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Dive

APRIL 21, 2021

More than half of minority-owned small businesses couldn't cover April rent, but these are improvements from March's highs, referral network Alignable found.

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Retail TouchPoints

APRIL 19, 2021

Amazon CEO Jeff Bezos tackled a wide range of topics in his final letter to shareholders before he passes the CEO baton to Andy Jassy, current head of the Amazon Web Services division, later this year. In addition to discussing the recent failed unionization vote in Bessemer, Ala., climate change and how the company can continue to innovate, Bezos started the letter by touting some big stats: Amazon Prime members now number 200 million worldwide.

Fulfillment 299

Fulfillment Accounting Planning Customer Experience 299

Inside Retail

APRIL 22, 2021

Supermarket giant Woolworths is working to open up its online ecosystem to new suppliers and partners with the launch of a marketplace offering, driven by an investment in Australian startup Marketplacer. The marketplace, which will be called ‘Everyday Market’ will offer products in new categories, such as homewares and clothing, and will initially see Woolworths Group stablemate Big W sell products on the Woolies site later this year.

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Supermarket Shopping Marketing 246

Cisco Retail

APRIL 19, 2021

The cybersecurity industry is hiring. In November 2018, The New York Times reported that a total of 3.5 million cybersecurity jobs would be available but go unfilled by 2021. This employment gap increased in the year that followed. (ISC)2 estimated at the end of 2019 that it would take 4.07 million trained professionals to fill all available cybersecurity positions—a 62% increase of the global cybersecurity workforce.

Accounting 141

Accounting Fulfillment Location Planning 141

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Customer Experience

Nvidia

APRIL 19, 2021

A rising technology star in Southeast Asia just put a sparkle in its AI. Vingroup, Vietnam’s largest conglomerate, is installing the most powerful AI supercomputer in the region. The NVIDIA DGX SuperPOD will power VinAI Research, Vingroup’s machine-learning lab, in global initiatives that span autonomous vehicles, healthcare and consumer services. One of the lab’s most important missions is to develop the AI smarts for an upcoming fleet of autonomous electric cars from VinFast, the group’s autom

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ATS Consumer Marketing 134

Retail TouchPoints

APRIL 23, 2021

The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. Now over a year into lockdown, retailers are striving to learn from past mistakes in a rapidly changing market. Retail is a massive industry. In the United States, there are approximately 3.8 million retail establishments supporting more than a few trillion dollars in GDP.

Customer Retention 285

Customer Retention Marketing Fulfillment Management 285

Inside Retail

APRIL 22, 2021

E-commerce, streaming, artificial intelligence, contactless grocery – Amazon has done it all. But the tech giant’s latest move might be the most surprising yet: hairdressing. Amazon is soon to open a new hair salon in London that’s quite different from any other. The Amazon Salon, located on Brushfield Street in London’s East End, will offer a full range of hair styling services by independent salon Neville Hair & Beauty and will range an extensive selection of professional hair care p

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Marketing Wholesale Consumer Location 246

Cisco Retail

APRIL 22, 2021

Reflecting on the nexus of Cisco’s product takeback and reuse program a year and a half after we relaunched it, Cisco VP of Global Distribution Sales Andrew Sage explains, “We wanted to make it as easy for our customers and partners to [send back old equipment] as it is to take recycling to the end of the driveway.” By streamlining and simplifying the customer experience, Cisco has made important progress toward that goal.

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Drop-Shipping Returns Shipping Management 135

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Nvidia

APRIL 19, 2021

To help developers hone their craft, NVIDIA this week introduced more than 50 new and updated tools and training materials for data scientists, researchers, students and developers of all kinds. The offerings range from software development kits for conversational AI and ray tracing, to hands-on courses from the NVIDIA Deep Learning Institute. They’re available to all members of the NVIDIA Developer Program , a free-to-join global community of over 2.5 million technology innovators who are revol

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Marketing 134

Retail TouchPoints

APRIL 22, 2021

Facebook and Instagram are adding new In-Stream video capabilities to help retailers maximize the impact of their video ad experiences. New options include topic targeting within Facebook In-Stream video, Instagram Reels Ads for mobile devices and custom Sticker Ads in Facebook Stories. More than 2 billion people watch Facebook In-Stream eligible videos every month, and 70% of In-Stream standalone video ad views are completed, according to Facebook data.

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Advertising Management Marketing 281

Inside Retail

APRIL 21, 2021

Today is Earth Day 2021, and many retailers from across the industry have made a number of announcements in order to get their sustainable messages across. And because there are so many, we’ve brought together some of the most exciting announcements for your pleasure below. David Jones announces beauty recycling program. Department store David Jones announced a partnership with recycling company TerraCycle which will allow customers to recycle used beauty packaging through drop-off boxes in stor

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Fashion Department Stores Consumer Returns 246

Hyken

APRIL 21, 2021

Let me put it to you in the simplest terms possible. When your customer calls, emails or texts you, you must respond. That is unless you don’t care if they ever do business with you again. One of our subscribers to The Shepard Letter , Andy Saks, owner of Spark Presentations and professional corporate presenter , sent in a story worth sharing. (By the way, if you’ve got an amazing – or horrific – customer service story, send it over.

Customer Experience 132

Customer Experience ATS 132

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance