Retail Focus

FEBRUARY 11, 2022

High street bakery chain Greggs is to launch “Tasty by Greggs” cafe in Primark Birmingham opening on February 12. Both brands revealed the new partnership which is to include a fashion collection in a first-of-its-kind collaboration with Primark. A limited-edition range of 11 clothing items will go on sale in 60 Primark stores from February 19. The announcement follows shoppers spotting fashion mannequins at a number of Primark stores holding Greggs sausage rolls and steak bakes in window displa

Boutique 312

Boutique Fashion Shopping ATS 312

Retail TouchPoints

FEBRUARY 7, 2022

Target has introduced nearly 40 new beauty brands — including clean and Black-owned brands — half of which are exclusive to the retailer. Among the new brands being added to Target’s beauty aisle, 20 are Black-owned or Black-founded, and nearly all of the new products meet the Target Clean standards for ingredient transparency. The product expansion marks progress in several of the company’s corporate social responsibility (CSR) initiatives, including a commitment to spend $2 billion with Bla

Management 301

Management ATS 301

Inside Retail

FEBRUARY 6, 2022

The Cheesecake Shop is to have new owners. Aussie based investment River Capital has entered into an agreement to acquire The Cheesecake Shop Group (TCS) for an undisclosed amount from existing owners PAG Asia Capital. The existing TCS management team has retained a shareholding in the business, ensuring a smooth transition and continuity of operation.

Shopping 297

Shopping Management ATS 297

Tokinomo

FEBRUARY 8, 2022

The retail industry is ever-changing and the demands of the customers are increasing as we speak. Actually, during the pandemic, 75% of customers mentioned that they changed the brands they bought. This shows that shoppers are no longer holding on to a brand if it doesn’t satisfy their needs and wants. The same goes for any store or eCommerce platform.

Retail Marketing 246

Retail Marketing Marketing ATS 246

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Focus

FEBRUARY 11, 2022

Shaftesbury announces the opening of NICCE’S flagship store on Carnaby Street. The 1,400 sq ft store spans two floors and opens in Spring. It will be located on the corner of Carnaby Street and Beak Street at 57 Carnaby Street. The store will be the first physical flagship store for the London based brand. Samantha Bain-Mollison, Retail Director Shaftesbury says: “We are happy to announce that NICCE will open their first physical flagship store on Carnaby Street in such a prime location un

Location 306

Location Consumer Shopping ATS 306

Retail TouchPoints

FEBRUARY 9, 2022

Discount supermarket chain Aldi is continuing its aggressive expansion across the U.S., with plans to add approximately 150 new stores to a fleet that already includes 2,100 locations in 37 states. With the new additions, Aldi is on track to edge out Albertsons as the third-largest grocer in the U.S. by store count. Louisiana will become the retailer’s 38 th state of operation when it opens its new store in Lafayette on Feb. 10, 2022.

Planning 299

Planning Grocer Supermarket Location 299

Cisco Retail

FEBRUARY 7, 2022

As the world enters its third year of the COVID-19 pandemic, I want to take a moment and reflect on the lessons learned these past two years. Just like any life-changing event, the pandemic brought us loss and pain. It spotlighted the inequities—the imperfections—that exist in our society. But, at the same time, it pushed the human mind to adapt, adopt, and define the new normal.

Employee Engagement 145

Employee Engagement Management ATS Marketing 145

Retail Focus

FEBRUARY 9, 2022

Frasers Group plc has unveiled plans to open a 50,000sq. ft Sports Direct flagship in Manchester city centre, as part of the group’s strategic flagship roll out. The store will open in The Arndale shopping centre, in the heart of the city, and will house Sports Direct, USC, Evans Cycles and GAME as well as a Belong esports arena. Continuing the success from the business’ first flagship opening on London’s Oxford Street, Manchester will be the 3rd flagship location revealed sitting alongside Birm

Accessories 189

Accessories Outdoor Consumer Location 189

Retail TouchPoints

FEBRUARY 9, 2022

As we are all aware, the pandemic drove most businesses online in order to survive. With that, the majority of us started to operate more and more aspects of our lives online as well. From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up.

Consumer 293

Consumer Customer Experience Returns Shopping 293

Inside Retail

FEBRUARY 10, 2022

Kathmandu Holdings has reported a strong first half despite disruptions from the Omicron outbreak, with the Kathmandu and Rip Curl brands growing, though footwear chain Oboz remains impacted. For the 26 weeks till January 30, the group saw total unaudited sales revenue hit $405 million, with gross margins improving in the second half. However, after almost 12,000 lost trading days, earnings are expected to range between $9 million and $11 million.

Wholesale 246

Wholesale Returns Location Marketing 246

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Cisco Retail

FEBRUARY 10, 2022

Part 4 of the 6-part Future of Work Networking Series : Reimagine IoT and Smart Buildings. The Internet of Things (IoT) and Operational Technologies (OT) in Smart Buildings are essential to make hybrid work safer and better for people and better for the planet. The importance of environmental sustainability continues to increase as a growing percentage of consumers rate how “green” organizations are as a factor in whether they want to work for them or buy products from them.

Management 130

Management Space Planning Planning Returns 130

Retail Focus

FEBRUARY 9, 2022

Gilly Hicks, a brand in the Abercrombie & Fitch Co. portfolio that offers underwear, loungewear and activewear, today announced it is reintroducing standalone stores in EMEA following the successful rollout of its new prototype in Columbus, Ohio. This Summer, the retailer plans to open a new store located on London’s Carnaby Street, an internationally renowned shopping destination.

Checkout 162

Checkout Location Shopping Marketing 162

Retail TouchPoints

FEBRUARY 10, 2022

Sharon Leite knows retail. Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. The Before and After: Vitamin Shoppe CEO Sharon Leite as herself (left) and her “undercover persona” Marie (right).

Inventory Management 289

Inventory Management Beauty and Health Management Planning 289

Inside Retail

FEBRUARY 10, 2022

Inside Retail broke the news on Wednesday evening that Julie Mathers is departing the eco-friendly online retail business she founded in 2014 , Flora & Fauna, at the end of February. Here’s an edited transcript of the conversation we had with her about why she’s leaving, where she’s going next, and what it was like to tell her team. Inside Retail : Were you always planning to depart Flora & Fauna when you sold it to beauty and wellness business BWX ?

Management 246

Management Fulfillment Planning ATS 246

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

FEBRUARY 11, 2022

Coca-Cola CEO James Quincey said that consumers may soon become resistant to manufacturers and retailers raising prices after having endured a steady stream of price hikes over the past couple of year. “It’s easier to do pricing in a stimulus environment where everyone else is going up. It’s much harder when there’s a real squeeze on income,” said Mr.

Consumer 130

Consumer 130

Retail Focus

FEBRUARY 8, 2022

The many ways in which customers want help in store no longer converge on the services of a store associate; they are more than happy to self-serve, but they do still want help. Research in 2021 from Pricer revealed that 57% want digital engagement in the aisle to improve CX and inform purchasing decisions. In addition, 65% would be more likely to buy a product in-store when they can easily and clearly access information about the product digitally.

Markdowns 147

Markdowns Sporting Goods Management Shopping 147

Retail TouchPoints

FEBRUARY 11, 2022

Three years ago, electronics were by far the top product category that consumers bought online, but new research from Feedvisor shows the impact of consumers becoming more comfortable shopping online and new tools emerging to enhance the digital shopping experience. In a survey of 2,000 U.S. consumers, Feedvisor found that 60% of consumers make their most online purchases in the Clothing, Shoes and Jewelry category (#1), while 49% of consumers purchase the most in the Beauty and Personal Care ca

Apparel 287

Apparel Shopping Jewelry Consumer 287

Inside Retail

FEBRUARY 10, 2022

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most inspiring leaders in Australia’s online retail industry. As we gear up for the launch of the 2022 report, we are revisiting some of the people featured in previous reports for a new series called Top 50 Talks. Here, they discuss their origin stories and passion projects. The e-commerce industry is full of founder-led businesses.

246

246

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

FEBRUARY 11, 2022

Neiman Marcus is focusing on the types of goods and services that made the chain’s name in the past to succeed in the present day. That was the rationale behind closing the retailer’s all but five Last Call off-price stores. “We never demonstrated that the Last Call customer was migrating to Neiman Marcus,” said Neiman Marcus Group CEO Geoffroy van Raemdonck.

130

130

Retail Focus

FEBRUARY 10, 2022

As we wave goodbye to the December festivities, and January Blues settle in, as a nation we look to the next occasion that gives us cause to celebrate. Valentine’s Day is the perfect excuse to plan a romantic evening and have something to look forward to again! Studies show that a whopping 40 million of Brits celebrated Valentine’s Day in 2021 (76%).

Planning 26

Planning Shopping 26

Retail TouchPoints

FEBRUARY 9, 2022

Beginning later this year, U.S. retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 282

Payment Services Point of Sale Checkout Consumer 282

Inside Retail

FEBRUARY 10, 2022

The planned acquisition of Australian Pharmaceutical Industries (API) will not be opposed by the Australian Competition and Consumer Commission (ACCC) effectively clearing the way for the deal to proceed. API owns the Priceline retail business and its franchisor that distributes and operates independent Priceline pharmacies across the country. “API would form the basis of a new healthcare division of Wesfarmers and a base from which to invest and develop capabilities in the health and wellbeing

Beauty and Health 246

Beauty and Health Consumer Marketing Location 246

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

FEBRUARY 11, 2022

Luxury brands are departing from the nation’s airports after having seen their businesses disrupted over the past two years as a result of the pandemic. Much of what is purchased in luxury shops comes from travelers outside the U.S. While domestic travel is picking back up, the same is not true of international, which are at only about 40 percent of what they were in 2019.

Shopping 130

Shopping ATS 130

Retail Focus

FEBRUARY 10, 2022

No matter what kind of retail business you operate, the digital experience you can offer customers matters more than ever. This is especially true in the UK, where shoppers spend more online than in any other country apart from the US. An increasing amount of all shopping is done digitally, and the vast majority of all retail will be conducted online by the end of the decade.

Payment Services 130

Payment Services Shopping Consumer 130

Retail TouchPoints

FEBRUARY 8, 2022

Following a year of wild twist and turns, retail’s most indefatigable underdog has introduced its next act. GameStop will launch a marketplace for non-fungible tokens (NFTs) in partnership with the blockchain platform Immutable X. The GameStop NFT Marketplace is expected to launch later this year and is the first major initiative from new CEO Matt Furlong, who joined the company in June 2021 following the departure of previous CEO George Sherman in April 2021.

Fulfillment 279

Fulfillment ATS Marketing 279

Inside Retail

FEBRUARY 9, 2022

Westfield Mt Druitt will unveil a $55 million expansion and redevelopment of the centre next month, adding 15 restaurants, including rooftop dining, and a large-scale Timezone. “In listening to our customers and understanding what they want, we set out to create Western Sydney’s new go-to rooftop dining and entertainment experience at Westfield Mt Druitt,” said Danii Ashton, Scentre Group regional manager centre, experience.

Outdoor 246

Outdoor Management ATS Shopping 246

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

FEBRUARY 10, 2022

Mattel is forecasting that demand for toys will remain strong in 2022 following a record high sales last year. Mattel CEO Ynon Kreiz expects that the company will be able to deal with inflationary and supply chain issues going further. “We are not necessarily expecting supply chain disruptions to go away, but we do expect to be able to navigate further disruption if it comes,” he said.

130

130

Retail Focus

FEBRUARY 8, 2022

New year means new you. What better way to turn over a new leaf than by taking on the Veganuary challenge by adopting veganism for the month of January? . The vegan lifestyle offers environmental, ethical, and health benefits , so it comes as no surprise that the number of Brits choosing the plant-based diet is growing, with 1.6 million people estimated to currently follow veganism. .

130

130

Retail TouchPoints

FEBRUARY 10, 2022

Online pet retailer Chewy is inviting pet lovers to go on a “date” with rescue animals from the Peggy Adams Animal Rescue League in a TikTok Live event this Valentine’s Day. The Some Buddy to Love event will take place Feb. 14 at 4 p.m. ET and feature animal show-and-tells, puppy and kitten livestreams, a kissing booth, activities and more. The partners have even created “dating profiles” for each of the animals that will make an appearance at the event.

Location 258

Location ATS Marketing 258

Inside Retail

FEBRUARY 9, 2022

Flora & Fauna (F&F) founder and CEO Julie Mathers has resigned from the eco-friendly online retail business she started in 2014 and sold to beauty and wellness business BWX less than a year ago. “I’ve decided to leave for a variety of reasons and have always found there’s no one reason but many. What I can say is that it’s not because I don’t love F&F,” Mathers told Inside Retail in an exclusive interview on Wednesday evening.

Beauty and Health 246

Beauty and Health Consumer Planning Shopping 246

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience