Retail TouchPoints

FEBRUARY 11, 2022

Three years ago, electronics were by far the top product category that consumers bought online, but new research from Feedvisor shows the impact of consumers becoming more comfortable shopping online and new tools emerging to enhance the digital shopping experience. In a survey of 2,000 U.S. consumers, Feedvisor found that 60% of consumers make their most online purchases in the Clothing, Shoes and Jewelry category (#1), while 49% of consumers purchase the most in the Beauty and Personal Care ca

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Retail Focus

FEBRUARY 11, 2022

High street bakery chain Greggs is to launch “Tasty by Greggs” cafe in Primark Birmingham opening on February 12. Both brands revealed the new partnership which is to include a fashion collection in a first-of-its-kind collaboration with Primark. A limited-edition range of 11 clothing items will go on sale in 60 Primark stores from February 19. The announcement follows shoppers spotting fashion mannequins at a number of Primark stores holding Greggs sausage rolls and steak bakes in window displa

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Inside Retail

FEBRUARY 6, 2022

The Cheesecake Shop is to have new owners. Aussie based investment River Capital has entered into an agreement to acquire The Cheesecake Shop Group (TCS) for an undisclosed amount from existing owners PAG Asia Capital. The existing TCS management team has retained a shareholding in the business, ensuring a smooth transition and continuity of operation.

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Tokinomo

FEBRUARY 8, 2022

The retail industry is ever-changing and the demands of the customers are increasing as we speak. Actually, during the pandemic, 75% of customers mentioned that they changed the brands they bought. This shows that shoppers are no longer holding on to a brand if it doesn’t satisfy their needs and wants. The same goes for any store or eCommerce platform.

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Customer Experience

Retail TouchPoints

FEBRUARY 8, 2022

Following a year of wild twist and turns, retail’s most indefatigable underdog has introduced its next act. GameStop will launch a marketplace for non-fungible tokens (NFTs) in partnership with the blockchain platform Immutable X. The GameStop NFT Marketplace is expected to launch later this year and is the first major initiative from new CEO Matt Furlong, who joined the company in June 2021 following the departure of previous CEO George Sherman in April 2021.

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Retail Focus

FEBRUARY 11, 2022

Shaftesbury announces the opening of NICCE’S flagship store on Carnaby Street. The 1,400 sq ft store spans two floors and opens in Spring. It will be located on the corner of Carnaby Street and Beak Street at 57 Carnaby Street. The store will be the first physical flagship store for the London based brand. Samantha Bain-Mollison, Retail Director Shaftesbury says: “We are happy to announce that NICCE will open their first physical flagship store on Carnaby Street in such a prime location un

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Retail Wire

FEBRUARY 9, 2022

More than one-third of Americans prefer to do their online grocery shopping with Walmart, according to a new survey by Chicory. Twenty percent said they favor Amazon or Instacart.

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Retail TouchPoints

FEBRUARY 9, 2022

Discount supermarket chain Aldi is continuing its aggressive expansion across the U.S., with plans to add approximately 150 new stores to a fleet that already includes 2,100 locations in 37 states. With the new additions, Aldi is on track to edge out Albertsons as the third-largest grocer in the U.S. by store count. Louisiana will become the retailer’s 38 th state of operation when it opens its new store in Lafayette on Feb. 10, 2022.

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Retail Focus

FEBRUARY 9, 2022

Frasers Group plc has unveiled plans to open a 50,000sq. ft Sports Direct flagship in Manchester city centre, as part of the group’s strategic flagship roll out. The store will open in The Arndale shopping centre, in the heart of the city, and will house Sports Direct, USC, Evans Cycles and GAME as well as a Belong esports arena. Continuing the success from the business’ first flagship opening on London’s Oxford Street, Manchester will be the 3rd flagship location revealed sitting alongside Birm

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Inside Retail

FEBRUARY 10, 2022

The planned acquisition of Australian Pharmaceutical Industries (API) will not be opposed by the Australian Competition and Consumer Commission (ACCC) effectively clearing the way for the deal to proceed. API owns the Priceline retail business and its franchisor that distributes and operates independent Priceline pharmacies across the country. “API would form the basis of a new healthcare division of Wesfarmers and a base from which to invest and develop capabilities in the health and wellbeing

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

FEBRUARY 11, 2022

Coca-Cola CEO James Quincey said that consumers may soon become resistant to manufacturers and retailers raising prices after having endured a steady stream of price hikes over the past couple of year. “It’s easier to do pricing in a stimulus environment where everyone else is going up. It’s much harder when there’s a real squeeze on income,” said Mr.

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Retail TouchPoints

FEBRUARY 10, 2022

Sharon Leite knows retail. Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. The Before and After: Vitamin Shoppe CEO Sharon Leite as herself (left) and her “undercover persona” Marie (right).

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Retail Focus

FEBRUARY 9, 2022

Gilly Hicks, a brand in the Abercrombie & Fitch Co. portfolio that offers underwear, loungewear and activewear, today announced it is reintroducing standalone stores in EMEA following the successful rollout of its new prototype in Columbus, Ohio. This Summer, the retailer plans to open a new store located on London’s Carnaby Street, an internationally renowned shopping destination.

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Inside Retail

FEBRUARY 9, 2022

Westfield Mt Druitt will unveil a $55 million expansion and redevelopment of the centre next month, adding 15 restaurants, including rooftop dining, and a large-scale Timezone. “In listening to our customers and understanding what they want, we set out to create Western Sydney’s new go-to rooftop dining and entertainment experience at Westfield Mt Druitt,” said Danii Ashton, Scentre Group regional manager centre, experience.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

FEBRUARY 11, 2022

Neiman Marcus is focusing on the types of goods and services that made the chain’s name in the past to succeed in the present day. That was the rationale behind closing the retailer’s all but five Last Call off-price stores. “We never demonstrated that the Last Call customer was migrating to Neiman Marcus,” said Neiman Marcus Group CEO Geoffroy van Raemdonck.

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Retail TouchPoints

FEBRUARY 7, 2022

Target has introduced nearly 40 new beauty brands — including clean and Black-owned brands — half of which are exclusive to the retailer. Among the new brands being added to Target’s beauty aisle, 20 are Black-owned or Black-founded, and nearly all of the new products meet the Target Clean standards for ingredient transparency. The product expansion marks progress in several of the company’s corporate social responsibility (CSR) initiatives, including a commitment to spend $2 billion with Bla

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Management ATS 312

Retail Focus

FEBRUARY 8, 2022

The many ways in which customers want help in store no longer converge on the services of a store associate; they are more than happy to self-serve, but they do still want help. Research in 2021 from Pricer revealed that 57% want digital engagement in the aisle to improve CX and inform purchasing decisions. In addition, 65% would be more likely to buy a product in-store when they can easily and clearly access information about the product digitally.

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Markdowns Sporting Goods Management Shopping 147

Inside Retail

FEBRUARY 10, 2022

Kathmandu Holdings has reported a strong first half despite disruptions from the Omicron outbreak, with the Kathmandu and Rip Curl brands growing, though footwear chain Oboz remains impacted. For the 26 weeks till January 30, the group saw total unaudited sales revenue hit $405 million, with gross margins improving in the second half. However, after almost 12,000 lost trading days, earnings are expected to range between $9 million and $11 million.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

FEBRUARY 11, 2022

Luxury brands are departing from the nation’s airports after having seen their businesses disrupted over the past two years as a result of the pandemic. Much of what is purchased in luxury shops comes from travelers outside the U.S. While domestic travel is picking back up, the same is not true of international, which are at only about 40 percent of what they were in 2019.

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Retail TouchPoints

FEBRUARY 9, 2022

As we are all aware, the pandemic drove most businesses online in order to survive. With that, the majority of us started to operate more and more aspects of our lives online as well. From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up.

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Consumer Customer Experience Returns Shopping 306

Retail Focus

FEBRUARY 10, 2022

No matter what kind of retail business you operate, the digital experience you can offer customers matters more than ever. This is especially true in the UK, where shoppers spend more online than in any other country apart from the US. An increasing amount of all shopping is done digitally, and the vast majority of all retail will be conducted online by the end of the decade.

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Payment Services Shopping Consumer 130

Inside Retail

FEBRUARY 10, 2022

Inside Retail broke the news on Wednesday evening that Julie Mathers is departing the eco-friendly online retail business she founded in 2014 , Flora & Fauna, at the end of February. Here’s an edited transcript of the conversation we had with her about why she’s leaving, where she’s going next, and what it was like to tell her team. Inside Retail : Were you always planning to depart Flora & Fauna when you sold it to beauty and wellness business BWX ?

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Customer Experience

Retail Wire

FEBRUARY 10, 2022

Mattel is forecasting that demand for toys will remain strong in 2022 following a record high sales last year. Mattel CEO Ynon Kreiz expects that the company will be able to deal with inflationary and supply chain issues going further. “We are not necessarily expecting supply chain disruptions to go away, but we do expect to be able to navigate further disruption if it comes,” he said.

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Retail TouchPoints

FEBRUARY 9, 2022

Beginning later this year, U.S. retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Retail Focus

FEBRUARY 8, 2022

New year means new you. What better way to turn over a new leaf than by taking on the Veganuary challenge by adopting veganism for the month of January? . The vegan lifestyle offers environmental, ethical, and health benefits , so it comes as no surprise that the number of Brits choosing the plant-based diet is growing, with 1.6 million people estimated to currently follow veganism. .

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Inside Retail

FEBRUARY 10, 2022

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most inspiring leaders in Australia’s online retail industry. As we gear up for the launch of the 2022 report, we are revisiting some of the people featured in previous reports for a new series called Top 50 Talks. Here, they discuss their origin stories and passion projects. The e-commerce industry is full of founder-led businesses.

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Retail Wire

FEBRUARY 10, 2022

Prices rose 7.5 percent year-over-year in January, the biggest jump in 40 years, as inflation remains a factor in virtually every aspect of the American economy. “The Fed is counting on inflation abating somewhat on its own,” said Diane Swonk, chief economist at Grant Thornton. “The problem is that even as inflation abates, it may not cool enough not to burn.

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Retail TouchPoints

FEBRUARY 10, 2022

Online pet retailer Chewy is inviting pet lovers to go on a “date” with rescue animals from the Peggy Adams Animal Rescue League in a TikTok Live event this Valentine’s Day. The Some Buddy to Love event will take place Feb. 14 at 4 p.m. ET and feature animal show-and-tells, puppy and kitten livestreams, a kissing booth, activities and more. The partners have even created “dating profiles” for each of the animals that will make an appearance at the event.

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Retail Focus

FEBRUARY 8, 2022

In a retail showroom environment, used car dealerships are seen as a little old-fashioned. Nevertheless, with over 7 million used cars sold annually – many directly from used car dealerships – they’re busier than you’d think. Customers increasingly research online first. So, making used retail car sales and the buying process more appealing to customers is necessary.

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Inside Retail

FEBRUARY 9, 2022

Flora & Fauna (F&F) founder and CEO Julie Mathers has resigned from the eco-friendly online retail business she started in 2014 and sold to beauty and wellness business BWX less than a year ago. “I’ve decided to leave for a variety of reasons and have always found there’s no one reason but many. What I can say is that it’s not because I don’t love F&F,” Mathers told Inside Retail in an exclusive interview on Wednesday evening.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance