Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail Focus

APRIL 2, 2024

Retailers have been using visual merchandising and props to draw in customers for as long as shops have been open. Of course, things have moved on a little from the early days of simple displays, with retailers now having a whole arsenal of tools at their disposal to not only bring in more consumers, but also improve their overall experience. However, when it comes to actually using these tools, this is often easier said than done.

Visual Merchandising 147

Visual Merchandising Consumer Shopping Marketing 147

Inside Retail

APRIL 1, 2024

In the fast-paced world of sales, the journey to success is often filled with both challenges and opportunities. As organisations look to thrive in our ever-changing environment, the role of sales leaders becomes increasingly pivotal. From motivating teams to delivering results, sales leaders are vital in shaping the success and sustainability of their organisations.

Management 130

Management 130

Retail Focus

APRIL 4, 2024

Ghalia BOUSTANI. Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. As businesses strive to remain competitive and relevant in the digital age, the strategic adoption of cutting-edge technology and the seamless integration of digital solutions have become im

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

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Customer Experience

Wiser

APRIL 5, 2024

As retail continues to evolve, the demand for an integrated omnichannel experience has become a staple expectation among consumers. Digital advancements have significantly improved online shopping, spotlighting the in-store experience as a pivotal element for fostering trust and loyalty. Efforts are intensifying among brands to establish dedicated teams and invest in resources aimed at ensuring consistency across digital and physical platforms.

Consumer 78

Consumer Store Operations Returns Customer Experience 78

Cisco Retail

APRIL 1, 2024

We are less than two weeks away from the National Association of Broadcasters (NAB) 101 st Show happening once again in Las Vegas, Nevada.

ATS 52

ATS Returns 52

Cisco Retail

APRIL 1, 2024

Excellence in service matters. Whether you are a mom-and-pop operation or a multibillion-dollar business spanning multiple industries, keeping customers happy and satisfied is essential.

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Retail TouchPoints

APRIL 3, 2024

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. However, digital signage can only achieve its desired objectives by consistently displaying relevant and up-to-date content. Customers are unlikely to engage with digital signage if the content appears generic or outdated.

Promotions 279

Promotions Customer Experience Point of Sale Accessories 279

Retail Adventures

APRIL 4, 2024

Who really owns your customers? We first asked that question in a 2010 blog post and things haven’t changed radically since then. As a business owner, you may think you own your customers, but that’s not always true. When there is a relationship between your associates and customers it’s very likely that your customers connect more with your people than the business.

Specialty Store 52

Specialty Store Shopping Returns Management 52

Inside Retail

APRIL 4, 2024

Hungry Jack’s has resolved a case which sought for an injunction to block two new restaurants within 5km to an existing franchisee’s locations. When Hungry Jack’s announced plans to open two new outlets in the Central Coast of New South Wales, the franchisee, Peregrine Pty Ltd, took the burger business to court, alleging the new stores would be a breach of the franchise agreement, the Franchising Code of Conduct, and the Australian Consumer Law.

Planning 299

Planning Location Consumer ATS 299

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Retail Wire

APRIL 1, 2024

This latest incident is one in a string of issues plaguing the airline.

ATS 279

ATS 279

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. Gaming companies, more specifically iGaming companies, have undertaken strategies that could help retailers that mimic those practices improve their game, and their profitability.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Retail Focus

APRIL 4, 2024

Shaftesbury Capital is celebrating the success of its long-term support for Smart Works, the UK charity, with its fourth pop-up across the West End portfolio having taken donations past £200,000 to date. Smart Works , a UK charity that exists to give women the confidence they need to reach their full potential, secure employment, and change the trajectory of their lives, hosted a pop-up at 57 Carnaby Street from 1 st – 24 th March, raising £43k in celebration of International Women’s Day.

Accessories 147

Accessories Fashion Consumer Shopping 147

Inside Retail

APRIL 2, 2024

L’Occitane Group has sold its entire stake in Australian skincare brand Grown Alchemist for 28 million euros (US$30 million) to Lavender Investments owned by Andre Hoffmann, former vice chairman and CEO of L’Occitane International. L’Occitane Group said the transaction will help the group focus its resources and attention on its core brand L’Occitane en Provence, and accelerate the growth of its other brands.

Marketing 264

Marketing 264

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

APRIL 3, 2024

Amazon's cloud computing branch, known as AWS, is letting go of hundreds of workers from its physical stores technology team as well as its sales, marketing, and global services unit.

Marketing 276

Marketing 276

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

Payment Services 298

Payment Services Planning Returns Management 298

Retail Focus

APRIL 3, 2024

Sustainability within the sign industry presents a unique challenge when it comes to measurement and accountability. We all share a desire to nurture a healthier planet for our children and future generations, and it’s evident that proactive environmental responsibility is imperative. So, how do we navigate this path? For manufacturing companies, particularly focusing on the Environmental pillar, prioritising sustainability to reduce our carbon footprint is paramount.

Accounting 147

Accounting Management Location Marketing 147

Inside Retail

APRIL 2, 2024

Tenants at Caneland Central in Mackay, Queensland are completing their refurbishments as part of the shopping centre’s makeover. The revamped mall will feature new tenants including bakery AIL Bakehouse, Tutti Frutti yoghurt and Star Liquor, as well as extensive renovations by QBD bookstore and Coffee Club, Woolworths’ new Direct to Boot, Priceline and Terry White pharmacy.

Shopping 259

Shopping Location Management ATS 259

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

APRIL 5, 2024

Walmart has found itself embroiled in a significant legal settlement amounting to a whopping $45 million, addressing allegations of overcharging on specific grocery items.

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Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods.

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Retail Focus

APRIL 2, 2024

Sovereign Centros from CBRE has announced that Danish homeware retailer, Søstrene Grene, is set to open at Festival Place, one of the UK’s top 25 retail and leisure destinations. The popular lifestyle brand will make its Hampshire debut this year, bolstering Festival Place’s position as a key regional hub for fast-growing, sought-after brands. Søstrene Grene Festival Place will deliver the family-owned brand’s range of Scandinavian-inspired homeware and gifts.

ATS 147

ATS Accessories Shopping Management 147

Inside Retail

APRIL 5, 2024

Cash handling company Armaguard has refused a $26 million lifeline offer from local retailers and banks after its parent Linfox decided to inject cash into the business for its continued operations. A consortium led by the Australian Banking Association (ABA), the Commonwealth Bank, NAB, Westpac, ANZ, Coles , Woolworths , Wesfarmers and Australia Post previously made the offer to Armaguard with a deadline to respond by last week.

Planning 256

Planning ATS 256

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Customer Experience

Retail Wire

APRIL 3, 2024

Over 200 artists, including Katy Perry, Billie Eilish, Kacey Musgraves, J Balvin, Ja Rule, Jon Bon Jovi, The Jonas Brothers, and Miranda Lambert, are voicing serious concerns about threats linked to artificial intelligence in the music industry.

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Retail TouchPoints

APRIL 5, 2024

Uber Eats has expanded its partnership with Waymo — the autonomous vehicle division of Google parent company Alphabet — adding driverless food deliveries in the Phoenix-area cities of Tempe, Mesa and Chandler, Ariz. The companies are working with a select group of merchants that include local favorites like Princess Pita, Filiberto’s and BoSa Donuts.

Marketing 287

Marketing Checkout Management Consumer 287

Retail Focus

APRIL 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that Ashley Bisland has been appointed as Centre Director. Ashley first joined the Braehead team in December 2022 as Deputy Centre Director, with over 12 years of experience at Savills – specialising in shopping centre management.

Management 147

Management Shopping Planning Marketing 147

Inside Retail

APRIL 4, 2024

Authentic Brands Group is to acquire sportswear brand Champion from HanesBrands for a little over $1 billion according to multiple reports. WWD reported that the parties have not yet signed a formal agreement but may have an official deal already by next week. The report also mentioned that the transaction will close “around the end of May or early June.” In September last year, HanesBrands said it was evaluating “strategic options” for Champion, including a potential sal

Accessories 245

Accessories Fashion 245

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Marketing

Retail Wire

APRIL 3, 2024

The solar eclipse is a once-in-a-lifetime opportunity, but it could cause problems.

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Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. The culprit? A lack of standardization across the retail media ecosystem. In fact, a Coresight Research study indicates that most buyers max out at just five to six networks.

Advertising 278

Advertising Consumer Marketing ATS 278

Retail Focus

APRIL 1, 2024

Dermatologist-developed skincare brand CeraVe is opening the second iteration of its ‘Back to School’ pop-up this month at Westfield London. Running from 4-7 April, the high school-inspired space will encourage consumers to learn more about the brand’s three-step skincare routine, which spans Cleanse, Target and Moisturise. Guests will be able to fill out one of CeraVe’s score cards as they navigate the educational space to identify their skin type and decide whether they

Consumer 147

Consumer Marketing ATS 147

Inside Retail

APRIL 1, 2024

7-Eleven International has completed the acquisition of the 7-Eleven Australia convenience store business for $1.71 billion. With the transaction, 7-Eleven International has added more than 750 stores to its portfolio. The two companies say they have identified opportunities to transform 7-Eleven Australia’s merchandise and fuel range, broaden product assortment, and launch new high-quality food products. “It is about continuing to grow our store network in Australia and providing un

Customer Experience 246

Customer Experience 246

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience