Retail TouchPoints

MAY 15, 2024

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. As architects and developers brainstorm fresh approaches to rejuvenate these properties, what’s certain is that they will look different than in the past. Shopping malls, usually situated in prime locations with good accessibility, are valuable real estate assets that have the potential to be hubs of social interaction and local engageme

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Tokinomo

MAY 15, 2024

Finding the right retail assortment feels like striking gold. From corner convenience stores to e-commerce titans like Amazon, everyone's on the hunt for that winning combination of products that'll have customers coming back for more. Whether it's stocking up on a little bit of everything or catering to a specific niche, getting your assortment strategy spot-on can make all the difference between booming sales and empty aisles.

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Retail Focus

MAY 14, 2024

In today’s more advanced and upscale retail environment, knowing the ins and outs of modern banking products can be a game-changer in your money-making field. It’s not really like you’re only into selling luxury items; you have high-value offerings about tailored experiences that can speak volumes to financially savvy elite customers.

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Retail Wire

MAY 16, 2024

The Mirage Hotel, credited with rebranding the Las Vegas Strip into a luxury resort destination, is shutting its doors this summer.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

MAY 14, 2024

Demand for charity aid is rapidly increasing amid the ongoing cost-of-living crisis in Australia, but retailers have the power to offer a helping hand and simultaneously solve their costly $2.5 billion annual deadstock dilemma. In the federal budget released yesterday, the Government announced multiple measures to relieve pressures on middle-class Australians, including reducing tax rates and offering $3.5 billion in energy bill relief for 10 million Australians and small businesses and $1.9 bil

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Retail TouchPoints

MAY 14, 2024

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. And there’s no denying that video, whether live or recorded, is proving a powerful medium to create those experiences in digital environments. In fact, a study commissioned by real-time engagement platform Agora found that 61% of respondents under the age of 55 are interested in livestream shopping experiences, with

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Retail Wire

MAY 16, 2024

Some grocery staples are seeing a decline in price.

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Inside Retail

MAY 15, 2024

Pizza Pan Group, trading as Pizza Hut Australia, has been fined $2.5 million for sending more than 10 million spam messages within four months. The company sent more than 5.9 million texts and emails to customers who either had not consented or had withdrawn their consent to receive marketing from January to May last year, according to the Australian Communications and Media Authority (ACMA).

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Retail TouchPoints

MAY 15, 2024

Real Simple magazine will launch its first-ever shoppable issue in partnership with Pinterest on May 17. Under the theme “Best & Brightest,” the issue spotlights 120 products alongside QR codes that link each section of the magazine to corresponding Pinterest boards where users can buy the products they see. Products range across categories from ceramic cookware to wireless bras, washable rugs and more.

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Retail Gazette

MAY 16, 2024

TikTok is often associated with viral dances, seductive cooking videos and travel vlogs, but it’s also quickly become the go-to destination for all things books. Dubbed BookTok, the online community has revived people’s interest across a range of genres, and led to a book-buying renaissance. It’s the largest community on TikTok, with over 243bn views under #booktok as users share their excitement for their favourite novels.

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Accounting Shopping Promotions Consumer 133

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

MAY 16, 2024

East West Tea Company, LLC has initiated a recall affecting almost 900,000 Yogi tea bags in 54,846 boxes sold nationwide.

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Inside Retail

MAY 14, 2024

Bakery franchise Cinnabon is expanding into Western Australia after Boxx Brands secured the rights for the popular cinnamon roll retailer across the state. “Since Cinnabon landed on Oz shores in 2019, West Australians have been hounding social media asking when it will be their turn, and we are so excited to finally make their wishes come true,” said Boxx Brands MD Brett Higgins.

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Retail TouchPoints

MAY 16, 2024

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs. Although the report won’t be released until next month, we’re offering you a first look at some of the findings.

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Retail Focus

MAY 16, 2024

Many thriving online platforms owe their success to a good user experience (UX), and Bonus.org is no different. Although the competition is fierce, they’ve managed to stand out against the rest and provide their users with a satisfying experience on this page that keeps them coming back for more. Since the beginning, Bonus.org has recognized the crucial role that UX plays in shaping a user’s interactions and perceptions of a service.

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Customer Experience

Retail Wire

MAY 17, 2024

The FDA has signed off on the use of Imdelltra, manufactured by Amgen, to treat small-cell lung cancer.

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Inside Retail

MAY 16, 2024

In a retail industry full of fierce competition and fleeting consumer attention spans, business owners, PR experts and marketers are working tirelessly to create the most valuable asset a brand can ask for: the raving brand fan. What separates a loyal customer from a devoted brand fan is not how much or how often they make a purchase. Brand fans go beyond merely being satisfied customers; they’re fervent devotees who transcend consumerism to become champions of a brand’s ethos.

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Retail TouchPoints

MAY 13, 2024

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient? Laura McDonald, UrbanStems Those questions aren’t theoretical for UrbanStems , a DTC florist that must deal with two of these ultra-compressed holiday seasons — Valentine’s Da

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Retail Focus

MAY 14, 2024

Retail brands are having to work harder than ever to find opportunities to reach and engage with their target demographics. Ghalia Boustani, senior retail consultant at Univers Retail , said retail formats are changing and brands are having to evolve fast. Although social media platforms like X (Twitter), Instagram, and Facebook have long been staples in marketing campaigns, another medium that’s been gaining traction and proving its worth is Twitch.

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Retail Wire

MAY 13, 2024

As the summer approaches, Amazon Beauty is rolling out its much-anticipated Summer Beauty Haul.

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Returns Fashion 278

Inside Retail

MAY 13, 2024

Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. That is but one of the key conclusions in a new research publication – the 2024 Marketing Spend Report – that provides a timely overview of where companies see their marketing priorities during the first half of this year and entering the next – and which underlines the importance of digital marketing channe

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Retail TouchPoints

MAY 17, 2024

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. The long and short of it is this: No one is really a big fan of self-checkout kiosks , but they’re not going anywhere anytime soon; and fully autonomous stores , like Amazon ’s Just Wa

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Retail Dive

MAY 14, 2024

The retailer continues to struggle, especially with general merchandise. But margins expanded and losses narrowed for the quarter and full year.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

MAY 13, 2024

T-Mobile, AT&T, and Verizon have all been slapped with a fine.

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Inside Retail

MAY 14, 2024

Reddie Furniture has switched to 100 per cent reclaimed solid wood and recycled plastic materials in its latest collections. According to the company, the change is a significant turning point in Reddie Furniture’s sustainability journey. The brand’s latest line features recycled materials, including reclaimed solid teak wood and processed plastics made by the brand’s production team in Indonesia. “The decision to transition to 100 per cent reclaimed wood and use recycled pl

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Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. According to the NRF, U.S. returns reached a staggering $743 billion in 2023, representing over 14.5% of retail sales, and, worryingly, 13.7% of these transactions are fraudulent.

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Retail Gazette

MAY 16, 2024

Asos is set to launch online and in-store in India as it signs a new licensing agreement with local retail company Reliance Retail. The fashion etailer said the long-term partnership will see Reliance Retail be the exclusive partner for the brand across all online and offline channels in the region. This includes the introduction of Asos’ portfolio of own-brand fashion labels to the Indian market through a multichannel presence, such as exclusive brand stores, multi-brand store expressions, and

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Fashion Marketing 128

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Retail Wire

MAY 11, 2024

Planet Fitness, renowned for its budget-friendly $10-a-month membership plan, is embarking on a significant shift by increasing its basic fee for the first time in over two decades. The "classic" membership, allowing access to a single location, will undergo a 50% hike to $15 for new members commencing this summer.

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Inside Retail

MAY 16, 2024

Ikea will invest $4.5 million to build an electric charging infrastructure for its delivery partner fleet nationwide this year. The homewares retailer has tapped Jet Charge to install electric charging and energy management systems for six vehicles at each of the 10 Ikea stores in the country. The infrastructure will also enable low-cost charging of 28 vehicles at its central distribution centre warehouse in Sydney’s Marsden Park.

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Fulfillment Management ATS 278

Retail TouchPoints

MAY 16, 2024

Ebay is launching a new holiday — Recommerce Day — and is even working with legislators to make it an official state holiday in California. Slated for May 21, the holiday will be celebrated across the Ebay platform as the company unveils its latest Recommerce Report. At the same time, Ebay has introduced a new integration with digital IDs from Certilogo that will make it easier for sellers to list their items on the resale platform.

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Retail Dive

MAY 14, 2024

The retailer also said “the majority” of remote workers and those at offices in Dallas, Atlanta and Toronto, must relocate — mostly to its Arkansas headquarters.

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ATS 126

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Customer Experience