Retail TouchPoints

AUGUST 6, 2020

DoorDash is taking dark store fulfillment in a new direction with an online delivery service that sells products from its owned and operated local distribution centers. The DashMart convenience stores carry approximately 2,000 products, a combination of basics and impulse items — such as snacks, groceries, over-the-counter medicines and pet food — along with “fan favorites” from local and national restaurant chains.

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Merchant Services Marketing Grocer Fulfillment 321

Dezeen

AUGUST 7, 2020

London studio Sybarite has designed a store for fashion label Joseph in the Miami Design District to include round balconies, curved railings and spiral stairs as a reference to the city's seaside architecture. A black metal corkscrew staircase is among the details that takes cues from Miami's seaside architecture dating back to the 1940s and 50s. Featuring contrasting white polished-marble stair treads, it twists through a circular opening to lead from womenswear on the ground floor to menswear

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Boutique Fashion Accessories Apparel 98

Retail Adventures

AUGUST 3, 2020

Have you ever gone into a store to buy a single item and left with a cartload of things you hadn't intended to buy? Congratulations! You were moved to purchase by that retailer’s merchandising strategy. When a store is well merchandised add-on sales become a common occurrence. Take Target. The average Target store isn't fancy, it's really just a big box lined with basic gondolas.

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Visual Merchandising Department Stores Shopping ATS 98

Wiser

AUGUST 4, 2020

Implementing a price testing strategy is like conducting an orchestra. Just like an orchestra needs every individual performer and section playing together in harmony, there are many different parts of your business that have to work in lockstep to run effective price tests. Otherwise, you just end up with noise. Price testing can’t just be done in an ad hoc way.

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Consumer Marketing Accounting ATS 88

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Customer Experience

Retail TouchPoints

AUGUST 7, 2020

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.

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Consumer Merchant Services Shopping Promotions 309

Dezeen

AUGUST 2, 2020

Visitors to Shenzhen's Burberry flagship store can use Tencent 's WeChat app to interact with the window display and play their own music in fitting rooms. The British fashion brand and China's largest social media company collaborated to design a shop that suited Shenzhen 's growing reputation for technology. Shoppers use WeChat, a Chinese messaging and social media app, to engage with the shop in Shenzhen's MixC development.

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Shopping Fashion Outdoor ATS 98

Retail Technology Review

AUGUST 3, 2020

The global COVID-19 pandemic has undoubtedly disrupted the retail sector significantly. With many stores forced to close their doors over lockdown, there has been a sudden and rapid rise in online shopping.

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Shopping 53

Retail TouchPoints

AUGUST 5, 2020

Eye tracking is a common way for retailers to research buying behavior, but until recently eye trackers have been extremely limited in scope. They can only track eye movements on 2D surfaces such as videos and images. This is leaving retailers in the dark when it comes to truly understanding customers. Recently, the support of eye tracking by virtual reality (VR) headsets has made a new dimension accessible for data collection.

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Consumer Shopping ATS Planning 306

Retail Design Solutions

AUGUST 4, 2020

With so much uncertainty in the jobs market its great to see the Construction Leadership Council launched their Talent Retention Scheme this week, with the aim of matching up suitable employers and candidates with each other, for either permanent or contract roles. The scheme is backed by some heavy hitters in the industry including bam, Balfour Beatty & mace, so is well worth considering if you or someone you know are looking for new opportunities.

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Marketing 52

Retalon

AUGUST 5, 2020

Most Important KPIs for the Retail Industry in 2020. Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Today, it is more important than ever for retailers to have a tight grip on the state of their business. Only with the right retail industry performance metrics can they answer questions like: Do they have the right product mix?

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Inventory Turnover Promotions Merchant Services Markdowns 41

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Secure Retail

AUGUST 3, 2020

Secure Retail’s warehouse uses UV-Clean Sanitisation from ENS. Secure Retail has introduced the use of UV-C light sanitisation in our warehouse. This is an additional precaution, to our already stringent safety measures, to help eradicate harmful bacteria, including antibiotic resistant viruses (including Coronaviruses SARS and MERS), Staphylococcus aureus (MRSA) and Enterococcus (VRE), as well as E. coli, difficile, Proteus spp., Klebsiella spp and Listeria spp.

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Retail TouchPoints

AUGUST 3, 2020

As the country pulls through the worst of the COVID-19 shutdowns, economic recovery moves to the forefront of debate. Will the travel industry rebound? What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

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Outdoor Beauty and Health Marketing Advertising 299

Retail Technology Review

AUGUST 4, 2020

For online retailers with an efficient and professional logistics partner, high volume returns should hold no fear says Charlie Walker, marketing director of Berkshire-based supply chain and online fulfillment specialist, Walker Logistics.

Returns 31

Returns Fulfillment Marketing 31

IntelligenceNode

AUGUST 4, 2020

The year 2020 has been one of the most unpredictable years for the retail sector with COVID-19 wreaking havoc across the globe. Even before the pandemic hit us, the retail sector was wading through choppy waters with U.S. President Trump imposing tariffs on international goods, potential recession looming over us, and Millennials and Gen Z […].

Consumer 52

Consumer 52

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Accounting

Retail TouchPoints

AUGUST 3, 2020

Two retailers that have been on bankruptcy watch — Lord & Taylor and Tailored Brands — submitted their Chapter 11 filings on August 2. Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

Merchant Services 299

Merchant Services Payment Services Location Store Operations 299

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

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Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

AUGUST 7, 2020

The retail reopening process is underway in many parts of the country, and brands and centers alike are trying to figure out how to safely bring shopping back to brick-and-mortar. As part of this effort, my team of consultants have spent endless hours studying shopper trends throughout the COVID-19 pandemic. This includes virus case counts, in-store retail traffic and how the two intersect.

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Consumer Store Operations Finance Apparel 264

Retail TouchPoints

AUGUST 5, 2020

The three distribution centers (DCs) Home Depot will open over the next 18 months in Georgia are being designed and built to serve the different needs of in-store customers, online shoppers, do-it-yourself (DIY) consumers, professional contractors (Pros) and institutional or business customers. The 657,600-square-foot distribution center. set to open early next year in Locust Grove, GA, will focus on providing fast replenishment for stores in the Southeast.

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Fulfillment Location Planning Consumer 264

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

AUGUST 7, 2020

Amazon has postponed its annual Prime Day until an undisclosed date in September or October due to the pandemic, but that didn’t stop the e-Commerce giant from surreptitiously shaking up retail’s summer doldrums with deep discounting. The new promotion, “ The Big Summer Sale Event ,” is actually “a range of different deals launching over the next few weeks,” said Nell Rona, Public Relations Manager for Amazon in an interview with Retail TouchPoints.

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Promotions Management Consumer ATS 254

Retail TouchPoints

AUGUST 5, 2020

From August 14 through October 21, Walmart. will be hosting free drive-in movie theater experiences in parking lots to provide a contact-free, family-friendly diversion from the pandemic. The movies will be held around the country in a “tour” that will visit 160 Walmart locations. “We recognize the challenges our customers and their families have faced over the last few months and we wanted to create an experience where they could come together safely to create new memories,” said Janey Whitesid

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Location Consumer ATS Customer Experience 239

Retail TouchPoints

AUGUST 6, 2020

As COVID-19 continues to loom over the globe, retailers are now also assessing guidelines and developing plans to adapt their store experiences to the changing times. But since e-Commerce offered more personalized experiences, this was something retailers had struggled with even before the pandemic hit. Now is the time to start integrating the changes we didn’t expect to see in futuristic retail stores.

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Visual Merchandising Promotions Location Consumer 225

Retail TouchPoints

AUGUST 4, 2020

COVID-19 exposed critical weaknesses throughout retail supply chains, as would any scenario that applied pressure to an already pressurized environment. Early March saw essential retailers experiencing demand surges in some categories comparable to peak Christmas-season volumes. Maintaining availability is always a fine balance, though: retailers had to maximize sales and customer service levels but could not afford to carry costly excess stock or suffer spoilage loss.

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Fulfillment Supply Chain Management Space Planning Returns 225

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Customer Experience

Retail TouchPoints

AUGUST 6, 2020

Inmar Intelligence has introduced the Retail Cloud suite of media, incentives and commerce solutions, which can help retailers create a seamless omnichannel experience for shoppers. The suite is designed to fit how marketers actually plan and how shoppers shop. The Retail Cloud brings together the key forms of retail-centric marketing, including digital coupons, loyalty programs, programmatic media, onsite media, influencer marketing, in-store media and e-Commerce, among other marketing solution

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Marketing Planning Shopping Store Operations 211

Retail TouchPoints

AUGUST 6, 2020

Influencers have become a mainstay in the beauty marketing world. Largely embraced in the color cosmetics space, influencers can help spread the word about new collections by sharing their favorite makeup looks for their fans and followers to copy. But because skincare brand TULA exists at the intersection of beauty and wellness, CEO Savannah Sachs felt that the budding brand had to take a different approach to influencer marketing.

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Marketing Beauty and Health Consumer Social Commerce 205

Retail TouchPoints

AUGUST 3, 2020

Gifting giant 1-800-FLOWERS.COM has completed its purchase of Personalization Mall , an e-Commerce provider of personalized products. The $245 million acquisition, first announced in February , includes a newly renovated 360,000-square-foot production and distribution facility along with Personalization Mall’s customer database, which includes both consumer and corporate accounts.

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Accounting Consumer Marketing Customer Experience 202

Retail TouchPoints

AUGUST 6, 2020

Retail technology solution provider Aptos has entered into a definitive agreement to acquire Revionics , a provider of cloud-based price optimization solutions. The purchase price for the acquisition, expected to close in September 2020, was not disclosed. “At the scale, speed and complexity of retail today, price optimization is now a cornerstone of successful retailing,” said Leslie Hand, GVP, IDC Retail and Financial Insights in a statement.

Sporting Goods 198

Sporting Goods Promotions Planning Management 198

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Marketing

Retail TouchPoints

AUGUST 6, 2020

Epson America has introduced three new compact POS receipt printers that are designed to deliver the flexibility and convenience required by hospitality and retail businesses. The OmniLink technology behind all three printers can provide benefits such as expanded USB POS peripheral device support, online ordering, cloud printing, and network connectivity to tablets in locations with wireless connectivity issues.

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Location Point of Sale Payment Services Store Operations 197

Retail Technology Review

AUGUST 5, 2020

e.fundamentals, the digital shelf analytics provider, has revealed the results of a comprehensive and exclusive new survey in partnership with YouGov. Commissioned to uncover how the coronavirus outbreak has changed the way shoppers purchase grocery products, the e.fundamentals / YouGov UK Shopper Insights Report 2020 was designed to find quantifiable evidence to explain widely observed consumer shopping trends in the British grocery market. .

Consumer 28

Consumer Shopping Marketing 28

Retail Technology Review

AUGUST 5, 2020

The Internet of Robotic Things (IoRT) is a rapidly evolving technology. In just a few decades, industrial robots have become commonplace in factory settings across the world, and they only continue to gain popularity for their productivity and profitability.

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Retail Technology Review

AUGUST 4, 2020

More women have headed online to buy cars in recent months than ever before through internet car supermarket BuyaCar.co.uk, accounting for half of all sales for the first time ever.

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Accounting Supermarket 28

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience