Sat.Aug 01, 2020 - Fri.Aug 07, 2020

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DoorDash Debuts DashMart Digital DCs In 8 U.S. Markets

Retail TouchPoints

DoorDash is taking dark store fulfillment in a new direction with an online delivery service that sells products from its owned and operated local distribution centers. The DashMart convenience stores carry approximately 2,000 products, a combination of basics and impulse items — such as snacks, groceries, over-the-counter medicines and pet food — along with “fan favorites” from local and national restaurant chains.

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Black spiral staircase twists through Joseph store in Miami Design District

Dezeen

London studio Sybarite has designed a store for fashion label Joseph in the Miami Design District to include round balconies, curved railings and spiral stairs as a reference to the city's seaside architecture. A black metal corkscrew staircase is among the details that takes cues from Miami's seaside architecture dating back to the 1940s and 50s. Featuring contrasting white polished-marble stair treads, it twists through a circular opening to lead from womenswear on the ground floor to menswear

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Smell, Taste, Touch: How to Use the 5 Senses to Increase Sales

Retail Adventures

Have you ever gone into a store to buy a single item and left with a cartload of things you hadn't intended to buy? Congratulations! You were moved to purchase by that retailer’s merchandising strategy. When a store is well merchandised add-on sales become a common occurrence. Take Target. The average Target store isn't fancy, it's really just a big box lined with basic gondolas.

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How to Build a Framework for Price Testing

Wiser

Implementing a price testing strategy is like conducting an orchestra. Just like an orchestra needs every individual performer and section playing together in harmony, there are many different parts of your business that have to work in lockstep to run effective price tests. Otherwise, you just end up with noise. Price testing can’t just be done in an ad hoc way.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Consumer Surveys Confirm: COVID-19 Shaking Traditional Retailer And Brand Loyalties

Retail TouchPoints

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.

Consumer 309
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Burberry and Tencent collaborate on interactive WeChat shop in Shenzhen

Dezeen

Visitors to Shenzhen's Burberry flagship store can use Tencent 's WeChat app to interact with the window display and play their own music in fitting rooms. The British fashion brand and China's largest social media company collaborated to design a shop that suited Shenzhen 's growing reputation for technology. Shoppers use WeChat, a Chinese messaging and social media app, to engage with the shop in Shenzhen's MixC development.

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Optimising e-commerce business for the new normal

Retail Technology Review

The global COVID-19 pandemic has undoubtedly disrupted the retail sector significantly. With many stores forced to close their doors over lockdown, there has been a sudden and rapid rise in online shopping.

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Using VR To Understand Consumers In A Post-COVID-19 World

Retail TouchPoints

Eye tracking is a common way for retailers to research buying behavior, but until recently eye trackers have been extremely limited in scope. They can only track eye movements on 2D surfaces such as videos and images. This is leaving retailers in the dark when it comes to truly understanding customers. Recently, the support of eye tracking by virtual reality (VR) headsets has made a new dimension accessible for data collection.

Consumer 306
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Construction Leadership Council

Retail Design Solutions

With so much uncertainty in the jobs market its great to see the Construction Leadership Council launched their Talent Retention Scheme this week, with the aim of matching up suitable employers and candidates with each other, for either permanent or contract roles. The scheme is backed by some heavy hitters in the industry including bam, Balfour Beatty & mace, so is well worth considering if you or someone you know are looking for new opportunities.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

Most Important KPIs for the Retail Industry in 2020. Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Today, it is more important than ever for retailers to have a tight grip on the state of their business. Only with the right retail industry performance metrics can they answer questions like: Do they have the right product mix?

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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UV-Clean

Secure Retail

Secure Retail’s warehouse uses UV-Clean Sanitisation from ENS. Secure Retail has introduced the use of UV-C light sanitisation in our warehouse. This is an additional precaution, to our already stringent safety measures, to help eradicate harmful bacteria, including antibiotic resistant viruses (including Coronaviruses SARS and MERS), Staphylococcus aureus (MRSA) and Enterococcus (VRE), as well as E. coli, difficile, Proteus spp., Klebsiella spp and Listeria spp.

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How Will DTC Rebound After The COVID Retail Shakeup?

Retail TouchPoints

As the country pulls through the worst of the COVID-19 shutdowns, economic recovery moves to the forefront of debate. Will the travel industry rebound? What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

Outdoor 299
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Online retailers have no need to fear returns

Retail Technology Review

For online retailers with an efficient and professional logistics partner, high volume returns should hold no fear says Charlie Walker, marketing director of Berkshire-based supply chain and online fulfillment specialist, Walker Logistics.

Returns 31
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The Consumer Buying Behavior Report 2020 – An Overview

IntelligenceNode

The year 2020 has been one of the most unpredictable years for the retail sector with COVID-19 wreaking havoc across the globe. Even before the pandemic hit us, the retail sector was wading through choppy waters with U.S. President Trump imposing tariffs on international goods, potential recession looming over us, and Millennials and Gen Z […].

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Lord & Taylor, Men’s Wearhouse Parent Declare Bankruptcy

Retail TouchPoints

Two retailers that have been on bankruptcy watch — Lord & Taylor and Tailored Brands — submitted their Chapter 11 filings on August 2. Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

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Exclusive Q&A: EY Defines 5 Post-Pandemic Consumer Segments

Retail TouchPoints

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 279
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What Global Traffic Trends Tell Us About The New Retail Reality

Retail TouchPoints

The retail reopening process is underway in many parts of the country, and brands and centers alike are trying to figure out how to safely bring shopping back to brick-and-mortar. As part of this effort, my team of consultants have spent endless hours studying shopper trends throughout the COVID-19 pandemic. This includes virus case counts, in-store retail traffic and how the two intersect.

Consumer 264
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Retail’s Great Awakening: Snapshots Of Global Retail Response To COVID-19

Retail TouchPoints

There is a real-time global awakening in the retail and restaurant sectors today. Retailers and restaurants are acting with urgency to rapidly transform their businesses, from supply chain updating to training their frontline employees and more. While there have been marked differences from country to country in the response to COVID-19, a common global experience for retailers and restaurants was that they were taxed to the limit of their supply chains’ capacity, then needed to quickly implemen

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Home Depot To Open 3 DCs In Georgia

Retail TouchPoints

The three distribution centers (DCs) Home Depot will open over the next 18 months in Georgia are being designed and built to serve the different needs of in-store customers, online shoppers, do-it-yourself (DIY) consumers, professional contractors (Pros) and institutional or business customers. The 657,600-square-foot distribution center. set to open early next year in Locust Grove, GA, will focus on providing fast replenishment for stores in the Southeast.

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$21 Billion Speedway Acquisition To Boost 7-Eleven Store Count By 3,900

Retail TouchPoints

7-Eleven Inc. is poised to grow its North American store count by nearly 40% with its acquisition of approximately 3,900 Speedway convenience stores and gas stations in the U.S. from Marathon Petroleum Corporation (MPC). 7?Eleven currently operates more than 9,800 corporate and franchised stores in the U.S. and Canada. The $21 billion cash price “reflects an attractive EBITDA multiple of 7.1X after taking into account expected impacts from the transaction, including $475 million to $575 milli

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With Prime Day Delayed, Amazon Unveils ‘Big Summer Sale’

Retail TouchPoints

Amazon has postponed its annual Prime Day until an undisclosed date in September or October due to the pandemic, but that didn’t stop the e-Commerce giant from surreptitiously shaking up retail’s summer doldrums with deep discounting. The new promotion, “ The Big Summer Sale Event ,” is actually “a range of different deals launching over the next few weeks,” said Nell Rona, Public Relations Manager for Amazon in an interview with Retail TouchPoints.

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Walmart Rolls Out Drive-In Movie Experience Across 160 Parking Lots

Retail TouchPoints

From August 14 through October 21, Walmart. will be hosting free drive-in movie theater experiences in parking lots to provide a contact-free, family-friendly diversion from the pandemic. The movies will be held around the country in a “tour” that will visit 160 Walmart locations. “We recognize the challenges our customers and their families have faced over the last few months and we wanted to create an experience where they could come together safely to create new memories,” said Janey Whitesid

Location 241
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Reimagining Retail Stores In A Post COVID-19 World

Retail TouchPoints

As COVID-19 continues to loom over the globe, retailers are now also assessing guidelines and developing plans to adapt their store experiences to the changing times. But since e-Commerce offered more personalized experiences, this was something retailers had struggled with even before the pandemic hit. Now is the time to start integrating the changes we didn’t expect to see in futuristic retail stores.

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A Crisis Will Always Find A Supply Chain’s Weakest Link

Retail TouchPoints

COVID-19 exposed critical weaknesses throughout retail supply chains, as would any scenario that applied pressure to an already pressurized environment. Early March saw essential retailers experiencing demand surges in some categories comparable to peak Christmas-season volumes. Maintaining availability is always a fine balance, though: retailers had to maximize sales and customer service levels but could not afford to carry costly excess stock or suffer spoilage loss.

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Inmar Intelligence Launches Retail Cloud Marketing Suite

Retail TouchPoints

Inmar Intelligence has introduced the Retail Cloud suite of media, incentives and commerce solutions, which can help retailers create a seamless omnichannel experience for shoppers. The suite is designed to fit how marketers actually plan and how shoppers shop. The Retail Cloud brings together the key forms of retail-centric marketing, including digital coupons, loyalty programs, programmatic media, onsite media, influencer marketing, in-store media and e-Commerce, among other marketing solution

Marketing 213
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Skincare CEO Reveals 6 Keys To Influencer Marketing Success

Retail TouchPoints

Influencers have become a mainstay in the beauty marketing world. Largely embraced in the color cosmetics space, influencers can help spread the word about new collections by sharing their favorite makeup looks for their fans and followers to copy. But because skincare brand TULA exists at the intersection of beauty and wellness, CEO Savannah Sachs felt that the budding brand had to take a different approach to influencer marketing.

Marketing 207
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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1-800-FLOWERS Finalizes $245 Million Personalization Mall Acquisition

Retail TouchPoints

Gifting giant 1-800-FLOWERS.COM has completed its purchase of Personalization Mall , an e-Commerce provider of personalized products. The $245 million acquisition, first announced in February , includes a newly renovated 360,000-square-foot production and distribution facility along with Personalization Mall’s customer database, which includes both consumer and corporate accounts.

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Aptos Purchases Price Optimization Solution Provider Revionics

Retail TouchPoints

Retail technology solution provider Aptos has entered into a definitive agreement to acquire Revionics , a provider of cloud-based price optimization solutions. The purchase price for the acquisition, expected to close in September 2020, was not disclosed. “At the scale, speed and complexity of retail today, price optimization is now a cornerstone of successful retailing,” said Leslie Hand, GVP, IDC Retail and Financial Insights in a statement.

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Epson America Debuts Three New POS Receipt Printers

Retail TouchPoints

Epson America has introduced three new compact POS receipt printers that are designed to deliver the flexibility and convenience required by hospitality and retail businesses. The OmniLink technology behind all three printers can provide benefits such as expanded USB POS peripheral device support, online ordering, cloud printing, and network connectivity to tablets in locations with wireless connectivity issues.

Location 200
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e.fundamentals report highlights tectonic-sized shift in consumer shopping behaviour following Coronavirus Pandemic

Retail Technology Review

e.fundamentals, the digital shelf analytics provider, has revealed the results of a comprehensive and exclusive new survey in partnership with YouGov. Commissioned to uncover how the coronavirus outbreak has changed the way shoppers purchase grocery products, the e.fundamentals / YouGov UK Shopper Insights Report 2020 was designed to find quantifiable evidence to explain widely observed consumer shopping trends in the British grocery market. .

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!