Retail TouchPoints

OCTOBER 9, 2020

Dollar General has launched the popshelf store concept — smaller locations focusing on on-trend seasonal goods, with 95% of items priced at $5 or less. The first two popshelf locations will open in Hendersonville and Clarksville, Tenn. in fall 2020. Each popshelf will occupy approximately 9,000 square feet and continually refresh merchandise across categories including health and beauty, cleaning supplies and party goods.

Beauty and Health 299

Beauty and Health Location Consumer Store Operations 299

Intelligence Node

OCTOBER 6, 2020

2020 has brought with it a host of unforeseen changes in the day-to-day life of a typical American shopper and a massive shift in behavior, priorities, and sentiments concerning his/her consumption patterns. So far this has meant that long-established, strong, and seemingly evergreen knowledge of consumer behavior trends has been turned on its head to […].

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Consumer Shopping 197

Dezeen

OCTOBER 8, 2020

A chunky, wedge-shaped island crafted from plaster and beeswax anchors the sparse interior of this pop-up library, shop and exhibition space that design studio Pattern has created in Canberra. The temporary library is situated in the trendy suburb of Braddon and belongs to new Australian wellness brand Adytum , which produces eco-conscious self-care products such as teas, face oils and bath soaks.

Accessories 83

Accessories Shopping Planning ATS 83

Frank Mayer

OCTOBER 5, 2020

This article appeared in the October 1, 2020 issue of the Ozaukee Press and has been reprinted with permission. Frank Mayer unveils temperature and health kiosk to help employees return to work safely. By JOE POIRIER, Ozaukee Press staff. Frank Mayer and Associates, Inc. in Grafton recently developed a temperature and health-screening kiosk to help employees safely return to work during the coronavirus pandemic.

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Kiosk Returns Promotions Management 62

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Customer Experience

Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. The offering allows retailers to seamlessly process their own in-store returns using a simple QR code, enabling customers to avoid lines and providing a safer experience for associates.

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Returns Location Customer Experience Shopping 279

Wiser

OCTOBER 6, 2020

Have you ever loved a product so much that you would buy it at any price? Would you be willing to go without soap if the price increased 100 percent? Have you ever spent more than you’ll admit to your friends for a luxury item from your favorite brand? If you answered “yes” to any of the above, you already know intuitively what an inelastic product is.

Markdowns 60

Markdowns Consumer Marketing ATS 60

Nahanco

OCTOBER 7, 2020

Are you ready to hear a success story for a change? By now, most people who work in the retail industry have heard enough about the negative effects of the Covid-19 pandemic. Every one of us has been affected in some capacity or another. Here at NAHANCO, we have certainly had to weather some challenges; but we are still going strong. Here are the steps we have taken to ensure we are able to support a full retail recovery.

ATS 52

ATS 52

Retail TouchPoints

OCTOBER 5, 2020

Grupo Boticário was named a winner in the category of Best RFID Retail Implementation as part of the 14th annual RFID Journal Awards. The recognition is in honor of an RFID solution Grupo Boticário deployed to boost traceability and address other challenges in its supply chain. The RFID Journal Awards, which were announced last week during the RFID Journal Virtually LIVE!

Supply Chain Management 279

Supply Chain Management Accounting Management Consumer 279

Medallion Retail

OCTOBER 6, 2020

The objective of any POS display is to win the hearts and minds of customers by way of effective branding while selling more product. Successful point-of-purchase display design is the result of a careful decision-making process that combines marketing strategy, The post Counter Displays: 7 Design Principles appeared first on Medallion Retail.

Marketing 52

Marketing 52

Retail Prophet

OCTOBER 6, 2020

The COVID-19 pandemic is projected to annihilate 50-60% of retail tenants in American malls and 50% of department stores over the next 12-18 months. Is the shopping center a thing of the past or is it being completely redefined for the digital age? What are the new expectations of consumers that will reshape retail of the future? Mark Toro has been on the front line of retail transformation for over 30 years and is the visionary behind the development of Avalon, one of America’s premier mixed us

Shopping 52

Shopping Department Stores Consumer 52

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Retail Next

OCTOBER 5, 2020

The COVID-19 pandemic has thrown much of what we thought we knew about consumers’ shopping habits into somewhat of a whirlwind. The high street is still suffering from the fallout of a three-month hiatus and now the hospitality industry has experienced a further blow in the past week following the Prime Minister’s announcement to implement a 10pm curfew for closing time.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Even as stores begin to slowly reopen, ecommerce demand remains elevated. To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed.

Home Furnishings 264

Home Furnishings Payment Services Promotions Accounting 264

Retalon

OCTOBER 8, 2020

More expensive than real estate, merchandising, or even labor — inventory is the largest investment your company makes. But getting the biggest return on that investment, especially in today’s tough retail environment, requires a more nuanced, data-driven approach to inventory management than most retailers are used to. Below, we’ll describe 7 guaranteed inventory reduction ideas in some detail.

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Markdowns Inventory Management Promotions Planning 41

Retail Technology Review

OCTOBER 6, 2020

Online sales will be critical to retailers’ survival over the festive period, as the second-wave of COVID-19 measures hit, according to new research from logistics platform 7bridges and YouGov.

Consumer 28

Consumer 28

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Accounting

Dezeen

OCTOBER 4, 2020

Design studio I IN has used warm, golden hues to decorate the Pinocchio bakery in Yokohama, Japan , which displays bread and pastries on minimalist shelves. Measuring at just 4.2 metres wide, Pinocchio sits in front of Oguchi train station and has been decorated to match the delicacies sold within. The tiny bakery project, which I IN also calls Small Icon, has been shortlisted for Dezeen Awards 2020 in the small retail interior category.

Shopping 127

Shopping ATS 127

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time. Walmart+ may be poised to grow even further in the near future: 53% of those polled had at least heard of the program, and another 27% were considering joining soo

Drop-Shipping 262

Drop-Shipping Shipping Shopping Marketing 262

Retail TouchPoints

OCTOBER 5, 2020

Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction online, according to a survey by GoMoxie. Among these customers, 62% abandoned the shopping experience and 52% went on to visit a competitor — a dangerous precedent to set in the current ecommerce-dominated atmosphere.

Customer Experience 257

Customer Experience Checkout ATS Location 257

Retail TouchPoints

OCTOBER 8, 2020

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers the Xbox All Access pass. GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

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Promotions Planning Management ATS 246

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

OCTOBER 8, 2020

The holiday shopping season seems to get bigger every year. The introduction of ecommerce has allowed consumers to shop the big sales from the comfort of their own home, avoiding the crowds and offering increased convenience and variety. As a result, online sales have grown consistently during the holidays. In 2019, Black Friday online sales totaled $5.4 billion, up more than 22% from the year before, and Cyber Monday sales increased $1.5 billion from 2018, totaling $9.4 billion.

Shopping 244

Shopping Customer Retention Department Stores Consumer 244

Retail TouchPoints

OCTOBER 6, 2020

A Boston Consulting Group study encompassing over 50 companies across 10 industries found that the lack of a plan was one of the leading reasons organizations were unable to achieve the level of personalization they desired for their customers. Luckily, developing a plan for personalization doesn’t mean uprooting your organization or investing in expensive solutions right off the bat.

Retail Marketing 239

Retail Marketing Marketing Accounting Planning 239

Retail TouchPoints

OCTOBER 7, 2020

Carrefour will harness a new customer insight program created by Majid al Futtaim , a shopping mall and retail operator in the Middle East, Africa and Asia, and dunnhumby. The software will help Carrefour and its suppliers better meet shoppers’ needs and accelerate growth plans by providing them with greater insight. Majid Al Futtaim will help Carrefour gain a deeper understanding of its customers and translate these insights into actions at the store level.

Customer Experience 235

Customer Experience Planning Shopping Marketing 235

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. The company expects the 10 busiest days to account for just 34.2% of all holiday traffic, compared to 46.5% in 2019, with sales spreading out across the holiday season. Even though this holiday forecast is gloomy, it actually represents ongoing recovery from the worst days of the pandemic, according to Bjoern Petersen, President o

Checkout 217

Checkout Accounting Consumer Shopping 217

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Customer Experience

Retail TouchPoints

OCTOBER 9, 2020

Claire Spofford, once the SVP and Chief Marketing Officer of J.Jill , will hold the top spot at the women’s apparel retailer beginning Feb. 15, 2021. Jim Scully will remain as Interim CEO to ensure a smooth transition. Spofford, a 20-year retail veteran, was most recently President of Cornerstone Brands , a portfolio of four home and apparel lifestyle brands owned by the Qurate Retail Group.

Apparel 214

Apparel Marketing ATS 214

Retail TouchPoints

OCTOBER 6, 2020

Macy’s has partnered with global payment and shopping service Klarna to offer its ecommerce customers flexible payment options. The five-year partnership will allow Macy’s online customers to pay in four equal interest-free installments. Following the trend of retailers investing in tech companies, Macy’s also has invested in Klarna. “With a strong focus on digital agility and innovation, Macy’s continually seeks strategic partnerships that enable us to provide our customers with the best possib

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Payment Services Department Stores Shopping Consumer 214

Retail TouchPoints

OCTOBER 5, 2020

Fast-fashion retailer H& M announced plans to close approximately 250 stores next year as it seeks to step up the pace of its transformation via digital investments, store portfolio optimization and increasingly integrated channels. Approximately 25% of the H&M Group’s stores have a contractual right to renegotiate or exit their leases each year.

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Fast Fashion Fashion Accounting Location 212

Retail TouchPoints

OCTOBER 8, 2020

Orbitvu Fashion Studio offers an integrated photography studio solution that can create high-quality still and video content for use on ecommerce, social media and digital advertising platforms. The solution is designed to help retailers automate and streamline their image creation efforts. The Fashion Studio enables retailers to create a productive and consistent workflow with their own (or predefined) templates in order to preserve their unique look through every shot.

Fashion 203

Fashion Advertising Marketing ATS 203

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail TouchPoints

OCTOBER 8, 2020

GlobalPost , a shipping technology solution provider, offers domestic and international shipping solutions designed to simplify parcel shipping and save retailers money. The company seeks to combine customer service, easy-to-use technology and seamless integrations with top shipping platforms in order to help ecommerce and warehouse sellers succeed domestically and around the world.

Shipping 200

Shipping ATS Fulfillment 200

Retail TouchPoints

OCTOBER 7, 2020

In anticipation of an ecommerce-heavy holiday season, Shipt plans to add an additional 100,000 shoppers, bringing the company’s personal shopper base to more than 300,000. The personal shopping and delivery service is actively seeking shoppers in all markets where it operates, in particular Detroit, Grand Rapids, Mich., Minneapolis/St. Paul, New York, San Francisco, Los Angeles, Houston and Chicago. “We’re embarking on a holiday season like none before, and taking proactive ste

Apparel 198

Apparel Shopping Planning Marketing 198

Retail TouchPoints

OCTOBER 5, 2020

The 360-degree customer view is the Holy Grail of today’s retail industry. Consumers are increasingly demanding personalized, seamless experiences, and organizations need to act promptly to stay ahead of these expectations. Customers are more willing than ever before to share their data if they are confident it will enhance their experience. Shoppers value personalization just as much (if not more so) than merchants, and will happily tell brands what they want to know if it results in a better e

Customer Experience 164

Customer Experience Shopping Consumer ATS 164

Retail TouchPoints

OCTOBER 9, 2020

With the COVID-19 pandemic escalating the adoption of online shopping across all categories, the home goods sector in particular has seen a notable spike in ecommerce. Even as stores begin to slowly reopen, ecommerce demand remains elevated. To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed.

Home Furnishings 159

Home Furnishings Payment Services Promotions Accounting 159

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience