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In today's rapidly evolving retail landscape, technology continues to reshape the way consumers interact with brands and products. One innovation that's gaining traction is the concept of in-store media networks.
Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. While dollar savings may be top-of-mind for many shoppers today, “value” can have a very different meaning for others. That is why consumers are looking for more diverse and robust programs that provide value in different ways. In fact, research from PwC indicates that 43% of consumers want programs to be more flexible in the rewards and benefits they offer.
The buzz of the back-to-school season has swept across the United States again, with retailers and consumers alike in the midst of one of the most significant shopping periods of. The post Back to School 2023: A Playbook to Win the Market appeared first on Blog.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Running a successful retail business involves juggling multiple tasks and responsibilities. As an astute business owner, you must strategically allocate resources to focus on core competencies while delegating certain functions to external experts. This is where outsourcing comes into play. Outsourcing allows you to partner with specialized service providers, saving time, reducing costs, and improving overall efficiency.
CX is the abbreviation for customer experience. Somehow, someone decided X is a better abbreviation for experience than E is. Regardless, I’ve started seeing the X being used in other ways. For example, there is UX, or user experience , which is the experience the customer has with your products and services. Here are some others that you may have heard of: EX is to employees as CX is to customers.
CX is the abbreviation for customer experience. Somehow, someone decided X is a better abbreviation for experience than E is. Regardless, I’ve started seeing the X being used in other ways. For example, there is UX, or user experience , which is the experience the customer has with your products and services. Here are some others that you may have heard of: EX is to employees as CX is to customers.
Food prices may not fall at all, according to the chief economist at the Bank of England. The cost of food “could still remain higher than it was” following the invasion of Ukraine Huw Pill said. Speaking to MPs, he said that the rate at which food prices are rising was expected to slow to “about 10% by the end of the year” But he warned a return to cheaper food was “something we may not be seeing for a while yet, if in the future at all” Subscribe to Retail Gazette for f
The Exchange, which is celebrating its 128th birthday, forges partnerships with retailers like Old Navy and The Home Depot — making for a loyal military customer base.
The online shopping industry has surpassed 2.6 billion digital shoppers in the first half of 2023, with 33% of the globe now considered an online shopper. That said, there is still substantial untapped opportunity within ecommerce, and one of the biggest barriers to online shopping is completely in control of the retailers themselves. Right now, retailers are selfishly positioning their customer journey to benefit their marketing efforts, not the end consumer.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Coach’s parent company, Tapestry, is nearing a deal to acquire luxury fashion giant Capri Holdings, marking one of the biggest fashion tie-ups this year, according to the Wall Street Journal. In a deal expected to be announced as soon as tomorrow, Tapestry will add Capri Holdings’ three luxury fashion labels – Michael Kors, Jimmy Choo and Versace – to its portfolio, where they will join Coach, Kate Spade New York and Stuart Weitzman.
As automation is expected to impact certain jobs in the future, companies adopting robots in manufacturing, kitchens, and delivery are creating opportunities for workers to participate in building and implementing technology. Both humanoid and nonhumanoid robots are predicted to influence employment, with companies projecting growth, displacement, or a neutral effect due to technology, according to.
Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. The annual ranking is compiled by global marketing consultancy Kantar and is determined by comparing year-over-year increases in domestic sales (in the case of the 2023 list, this means 2021 versus 2022).
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published Author | Visiting Lecturer. In the ever-evolving landscape of luxury retail, traditional brick-and-mortar boutiques are no longer the sole representation of opulence. Luxury brands are progressively expanding their horizons by venturing into unconventional spaces such as hotels, coffee kiosks, bakeries, restaurants, spas, and gyms.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Aldi Australia has named Anna McGrath as its new CEO, succeeding former local chief Tom Daunt who became the business’ joint MD in May. McGrath has been with the company for 17 years in various leadership roles and was the former group MD for both US and Australian businesses. Of her appointment, McGrath said she is “honoured” to lead the business, adding that Aldi has always been focused on price leadership, but “it has never been more important than now” “We have a responsibi
Campaign corner Better with. Pepsi and agency Alma were recognized by the industry for their outstanding 2021 "Better With Pepsi" campaign. This creative initiative revealed the brand's logo cleverly concealed within crumpled burger wrappers from fast-food chains that didn't offer Pepsi. In the newest version of the campaign, the Pepsi logo ingeniously blends into Captain Morgan and Bacardi branding, urging consumers to reconsider their usual rum and Coke preference.
Wolverine Worldwide ’s Board of Directors has terminated President and CEO Brendan Hoffman and he has formally stepped down as a director of the company. The announcement coincides with the footwear manufacturer’s Q2 financial results, which saw a 17.4% revenue drop year-over-year. Christopher E. Hufnagel, who has served as President of the company since June, will take the helm as CEO and serve on the Board.
Do you know how PR can change the dimension of your sales regardless of what product or service you are offering during and after a life event? It can help your business to grow by showing the consumer why your service is more unique than your competitors. When it comes to attracting new consumers, you need to understand that the PR team is the one that coordinates every strategy after communicating with different departments to create a buzz-worthy ad campaign.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
In the ever-changing landscape of retail, few toys have the name recognition and star appeal of Barbie. Since its introduction at the New York Toy Fair in 1959, Barbie has evolved into a cultural phenomenon, influencing not only toy design and manufacturing but also fashion, popular culture and marketing. The hype has reached a crescendo in recent months, building up to the recent release of the live-action Barbie film, produced by and starring Australian actor Margot Robbie.
Despite ongoing streaming challenges and restructuring costs, Disney reported mixed results for its fiscal third quarter. The company experienced a 7.4% decline in Disney+ subscribers, with most losses coming from Disney+ Hotstar due to the loss of Indian Premier League cricket rights. Disney also recorded $2.65 billion in one-time charges and impairments, leading to a.
J.Crew Group has appointed former Intermix and Ann Taylor executive Adrienne Lazarus as President of Madewell , effective September 2023. Lazarus will report to J.Crew Group CEO Libby Wadle. Throughout her more than 30 -year career, Lazarus has led high-growth, well-established brands in the luxury and contemporary space, including vertical, multi-brand and direct-to-consumer retail.
The prestigious VM and Display Awards have officially opened their doors for entries, providing a unique opportunity for retailers, suppliers, and agencies to demonstrate their creative prowess and innovative solutions in the retail industry. Once again the Awards are free to enter and you can enter as many projects into as many different categories as you wish.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
David Jones is expected to axe as many as 100 jobs as its department store operations are being reviewed under the new owner. The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology. As a result, there will be redundancies within the business.
Oscar Health, a major provider of individual health insurance coverage under the Affordable Care Act (Obamacare), reported a quarterly loss of $15 million along with a decline in membership. The company’s health plan membership dropped to 970,543 in the second quarter, down from nearly 1.04 million members in the previous year. Despite narrowing its losses.
Insider Intelligence predicts that mobile commerce sales will account for 43.4% of total U.S. retail ecommerce sales — and 6.5% of all U.S. retail sales — in 2023. Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. In fact, a survey of more than 600 consumers found that nearly 90% have at least one mobile shopping app installed on their phone, and half of those
A pet care retailer headquartered in West Sussex has secured an eight-figure funding package from HSBC UK to support its growth nationally and internationally, and to create up to 320 jobs nationwide. Pet Family, which operates 150 stores across London and the South East of England under its Pets Corner brand , is using the multi-million pound funding to open ten new stores throughout England including in Chelmsford, Ascot, East Grinstead, Newbury and Colchester by the end of the year with more
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Frasers Property Australia has won permit approval for the first stage of a retail complex in Melbourne’s burgeoning western suburb Mambourin. Mambourin Marketplace, which will be anchored by a major supermarket operator, will feature 7200sqm of retail space, including a planned medical area, pharmacy, and up to 25 specialised retailers including fresh food grocers, cafes, and restaurants.
Chinese e-commerce giant Alibaba has reported a solid earnings beat, with a 14% year-on-year growth in revenue for the quarter ending June 30. This marks the largest annual increase in sales since the September 2021 quarter. The company’s push into overseas markets was successful, evidenced by a 60% year-on-year surge in revenue from international commerce.
With the help of ChatGPT and Bard, the hype around generative AI has soared over the past few months, with experts shouting daily from the mountaintops about its potential to revolutionize the retail industry. From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experie
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