Sat.Apr 01, 2023 - Fri.Apr 07, 2023

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Buy now, pay later: What is the impact of flexible payments?

Tokinomo

This rising inflation is impacting the way we shop and what we add to our carts. While some social categories might still be able to enjoy a casual shopping spree, there are people who can’t even afford the essentials. What did this lead to? Retailers providing “Essential” item lines for people who are looking to save a buck and flexible payment options, especially for more expensive items.

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AI in Retail: Optimizing Operations from Supply Chains to Employee Scheduling

Retail TouchPoints

Editor’s note: This is the fourth article in our series on AI in retail. Check out our other stories, on consumer attitudes toward AI , store design applications and customer-facing applications. Be on the lookout for the fifth article, which will cover the many still-unanswered questions around AI’s present and future. The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many w

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Walmart lays off over 2,300 warehouse workers

Retail Dive

Cuts have hit distribution centers in Texas and Pennsylvania, as information about the total impact of layoffs slowly trickles out.

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“Make veg the hero”: Why Woolies aims to reduce the price of healthy food

Inside Retail

Woolworths Group chief executive Brad Banducci has said one of the contributing factors in a year-on-year fall in vegetable consumption was supply chain and price constraints the sector has seen in the past year, and that the business is working to ensure healthier options are more affordable moving forward. “Price has been a major driver of that, and it’s very much on our minds – if we can make one difference in the next year, it’s going to be around the affordability [of vegetables],” Banducci

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Which Stores Are Now Installing Electric Car Charging Points

Retail Focus

As the popularity of electric cars grows in the UK, many stores are recognizing the need to provide electric car charging points for their customers. In this blog post, we will take a look at some of the stores that are now installing electric car charging points in the UK. Tesco: Tesco has partnered with Pod Point to install electric car charging points at over 600 of its stores across the UK.

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Boxed to Wind Down Retail Business, Sell Software Division in Chapter 11 Bankruptcy

Retail TouchPoints

Boxed has filed for Chapter 11 bankruptcy protection and will wind down its retail operations while pursuing a sale of its software business. The ecommerce retailer will fund and protect its near-term operations and cover administrative expenses through access to its cash collateral. Spresso, Boxed’s Software-as-a-Service platform, will be transitioned into a new, separate legal entity during this period and will continue as a going concern.

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BWX’s Australian operations enter voluntary administration

Inside Retail

Wellness and beauty retailer BWX’s Australian operations have been placed in voluntary administration as the company struggles to combat inventory and working capital issues. Kate Warwick, Joe Hansell and Kelly Trenfield of management consulting firm FTI Consulting have been appointed administrators, effective immediately. They intend to continue the directors’ search for a buyer for BWX’s stake in skincare brand Go-To.

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The Fragrance Shop to Launch Flagship Store on Iconic Oxford Street

Retail Focus

Great Portland Estates (GPE) has announced that The Fragrance Shop, the UK’s largest independent fragrance retailer, will open its first experiential flagship store at 70/88 Oxford Street in London. The deal finalises the leasing for the entire development. Unit 2 at 70/88 Oxford Street will house the brand’s new store, which spans 2,300 sq ft and boasts an impressive eight-metre double-height frontage.

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Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Retail TouchPoints

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99 and large boxes capable of carrying up to 15 pounds for $29.99. After consumers load the boxes with their old equipment, they can arrange for a UPS pickup or bring the box to a UPS drop-off location.

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What Is Social Commerce and Why Should You Care About It?

Wiser

The online shopping experience has grown exponentially in recent years and has changed to encompass much more than just a website with an online storefront. Think about it, when was the last time you were scrolling through your social media and came across an ad for a product? Nearly every time, right? It usually goes something like this: you’re scrolling through your feed looking at normal posts when you come across an advertisement for a product.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Zarraffa’s launches drive-thru trial as it eyes future growth

Inside Retail

Coffee retailer Zarraffa’s has opened a drive-thru store model in Beaudesert, with an eye to introducing drive-thru-only stores nationally. The new Beaudesert outlet is located at 1 Oakland Way and is owned and operated by Jordan Wyborn and Ashley Byers, who also own four locations in Toowoomba North, Redbank Plains, Greenslopes, and Pacific Pines.

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Varley’s Inaugural Global Flagship to Grace King’s Road in 2023

Retail Focus

Cadogan has announced that athleisure brand Varley will open its first European store at 110-112 King’s Road in summer 2023. The brand, founded by Lara and Ben Mead in Los Angeles in 2015, is known for creating classic, stylish, and functional clothing for women, championing quality and community. The 2,203 sq. ft store has been signed on a five-year lease and will hold a prominent position on King’s Road, joining recent arrivals Lampoo, Reformation, and self-portrait.

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Why Tanger Outlets’ CEO Wants to be Less ‘Operator’ and More ‘Curator’

Retail TouchPoints

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. “We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

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Kooo Architects creates Shanghai Freitag store in 1970s textile factory

Dezeen

Japanese studio Kooo Architects has converted a 1970s textile factory in Shanghai into a store that aims to capture the ethos of messenger bag manufacturer Freitag. Located on an alley in the Xian-Suo district in central Shanghai, the store was designed to retain elements of the former state-run factory while incorporating reused material. Kooo Architects aimed to create a pared-back aesthetic utilising few finishes to reduce the fit-out's carbon impact.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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How Twomorrow Jewellery is turning “imperfect” diamonds into must-haves

Inside Retail

Every once in a while, a brand comes along that tries to defy conventions and transcend expectations. Twomorrow Jewellery is one such example. In a world full of improbable standards, it aims to redefine the very idea of perfection. Officially launched in November last year, the Singaporean jeweller specialises in “salt and pepper” diamonds, which are diamonds that have inclusions and perceived blemishes.

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Lark London Launches First Boutique Outside Capital in Woking’s Victoria Place

Retail Focus

Independent lifestyle boutique, Lark London, has opened its first store outside of London at Woking’s Victoria Place. The 1,558 sq ft space on 7 Commercial Way showcases the brand’s signature Scandi-inspired style and features over 300 small independent brands, including The Aromatherapy Co., My Doris, and Ortigia Sicilia. Founded by Dominic and Priya Aurora-Crowe, Lark London was created to fill the gap in the market for affordable, independent lifestyle boutiques.

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Retailers Need to Close Active Directory Security Gaps

Retail TouchPoints

Retail operations are an increasingly popular target for cybercriminals. The growth of online shopping, self-checkout systems, point-of-sale transactions and other digital processes has created numerous opportunities for attackers. Employing tactics ranging from social engineering to credit card skimming, criminals can attack anywhere along the supply chain, from payment system providers to customers.

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Boxed files for Chapter 11 bankruptcy

Retail Dive

The company intends to sell its software business while it winds down retail operations over the next several weeks.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Viva Energy acquires On The Run Group for $1.15 billion

Inside Retail

Viva Energy has acquired the convenience store operator On the Run (OTR Group) for $1.15 billion from the Peregrine Corporation. The transaction will amalgamate the OTR, Smoke Mart & Gift Box and Wholesale Fuels businesses with Viva Energy. The merger will also create a network of more than 1000 convenience retail outlets which also includes the Coles Express convenience stores and Liberty Convenience businesses.

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Samsung engineers regret using ChatGPT after source code is compromised

Retail Wire

Samsung engineers used ChatGPT to try and fix problems with source code for identifying microchip faults. Doing so led to confidential company information being transmitted to OpenAi, the generative artificial intelligence technology maker. ChatGPT retains information so that it can continue to learn. At least three incidents of Samsung losing control of its confidential information have been tied to its use of the technology.

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How Pinterest is Monetizing its Positive Corner of the Internet

Retail TouchPoints

From the U.S. government to the general public, more people are closely scrutinizing the actions of social media giants. While one is being questioned for its privacy practices ( TikTok ) and another is being pinpointed as the primary enemy to teens’ mental health ( Instagram ), Pinterest has been watching quietly on the sidelines. That is, until now.

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Shoe City files for Chapter 11 bankruptcy

Retail Dive

The retailer plans to liquidate its 39 stores by the end of next month, citing an inability to repay creditors.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Aldi Australia CEO Tom Daunt set to become global chief 

Inside Retail

Aldi has named Tom Daunt, the CEO of its Australian unit, as its next worldwide joint MD. He will assume the role on May 1, relocating to Salzburg. According to local reports, Aldi has risen to become Australia’s third-largest grocery chain and one of the brand’s largest subsidiaries under Daunt’s leadership. Anna McGrath and Marietta Schorn will lead the local business after Daunt departs.

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America has sweatshops too

Retail Wire

Data from the Department of Labor Wage and Hour Division’s “2022 Southern California Garment Survey” found some workers making as little as $1.58 an hour. “Despite our efforts to hold Southern California’s garment industry employers accountable, we continue to see people who make clothes sold by some of the nation’s leading retailers working in sweatshops,” said Wage and Hour Regional Administrator Ruben Rosalez.

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Home Depot Invests $10 Million in Charitable Efforts for 2023 with Focus on Accessibility

Retail TouchPoints

The Home Depot Foundation , the charitable arm of The Home Depot , has pledged to invest $10 million in community service projects for 2023 in celebration of the 30-year anniversary of The Home Depot’s associate volunteer force, Team Depot. The Home Depot Foundation has partnered with more than 10,000 nonprofit organizations since 2011, with Team Depot donating nearly 2 million hours of time to serve veterans, respond to natural disasters and address immediate needs within local neighborho

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What next for PayPal, as CEO announces he is standing down?

Retail Focus

There can be no disputing that PayPal is the biggest name in fintech. PayPal predates the moniker fintech. It has been with us since the dawn of e-commerce and was fundamental to the whole sector getting off the ground. When the world wide web was in its infancy, eCommerce seemed impossible. Not only were dial-up connections painfully slow , but there was no secure way to make payments.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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First Nations artists, Pride and mental health: Volley talks collabs

Inside Retail

Australian shoe company Volley has recently completed its Walk in their Shoes collaboration with First Nations artists and the National Gallery of Australia as part of its commitment to partner with organisations on projects that reflect its values. The showcase, which ran from October 2022 to February 2023, invited First Nations artists – including Hayley Coulthard, Penangke people, Sandra Saunders, Boandik/Ngarrindjeri and Scottish descent, Jimmy K Thaiday, Tribe Peiudu and John Prince Siddon,

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Walmart to roll out EV charging stations across the U.S.

Retail Wire

Walmart plans to add electric vehicle (EV) charging stations at thousands of stores across the U.S. by 2030. The retailer currently has 1,300 EV fast-charging stations at more than 280 locations. “With a store or club located within 10 miles of approximately 90 percent of Americans, we are uniquely positioned to deliver a convenient charging option that will help make EV ownership possible whether people live in rural, suburban or urban areas,” wrote Vishal Kapadia, senior vice president of ener

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Ralph Lauren Dives into Web3 With Crypto-Focused Miami Concept Store

Retail TouchPoints

Ralph Lauren has opened a concept store in Miami that will accept cryptocurrency payments through a partnership with BitPay , according to a tweet. Marking the first time Ralph Lauren will accept crypto as payment, the store will accept cryptocurrencies including bitcoin, Ethereum, polygon and dogecoin. Products available include the Men’s Purple and Women’s Collection luxury labels as well as one-of-a-kind handbags and other accessories that will be sold exclusively at the Miami store.

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Levi’s gets a grip on inventory as denim rebounds

Retail Dive

Promotions helped clear a glut, but hurt Q1 margins, as lower-income consumers continue to pull back. But the brand is taking market share.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!