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When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.
Explore the 2025 technology landscape: precision AI, data security, sustainability, and partner ecosystems driving success. Discover how strategic collaboration and re-skilling will transform enterprise innovation and deliver tangible business value.
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Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.
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The retail sector has undergone massive changes in recent years thanks to advancements in artificial intelligence (AI) and automation. Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Here are some of the key ways in which artificial intelligence in retail industry has shaken things up.
Australians are expected to spend a record $535 million on Valentine’s Day presents for their loved ones this year. According to the Australian Retailers Association, 3.8 million Australians intend to buy gifts for their special people this year, spending $70 million (up to 15 per cent) on last year. This marks the first time that Valentine’s Day spending has exceeded $500 million.
Richard Prices departure from M&S marks the end of a transformative chapter for the retailers clothing and home division. When he took over the reins as managing director in 2019, M&S was at a crossroads. Its clothing arm had long been tarnished by outdated designs and an overwhelming product range, struggling to capture the attention of a broader range of shoppers.
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Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Pandora’s ANZ GM Travis Liddle will step down from the role at the end of this month after 4.5 years with the company. Initially sales director within the Pacific Greater Asia cluster, he assumed the GM role in September 2023. Leaving Pandora and this incredible team has not been an easy decision,” he said in a statement. “Im proud of what weve achieved and excited to see the Pandora ANZ cluster thrive under new leadership.
Freedom Furniture is a well-known Australian homewares retailer thats been operating since 1981 and now has 47 stores across the country. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.
Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer An Exploration of Neo-Surrealism This year, the Maison & Objet fair took a bold turn with its theme, Sur/Reality. This neo-surrealist concept, as surprising as it is inspiring, perfectly embodies the fair’s mission: to push the boundaries of commerce, encourage the discovery of unexpected products, and delight visitors at every moment.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.
Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its struggling performance. Williams stepped back from the helm of the value retailer in September 2023, when Pepco moved him across to head up and the group’s European sister chain. His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year sinc
1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day. The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.
Planning approval has been granted for the reconfiguration of four entrances at Highcross Shopping Centre, one of NewRivers capital partnership assets in Leicester. Highcross , a 1,100,000 sq ft regional shopping centre sits in the heart of Leicester and is the principal retail and leisure offer within the city and beyond. The four entrances – East Gates, High Street, Church Gate and Bond Street – will be reconfigured to improve customer accessibility and wayfinding, whilst the conte
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Coles reportedly plans to cut its range by at least 10 per cent to boost sales and achieve higher profit. According to the Australian Financial Review , the supermarket chain has been working with consultants at Bain over past months. The company has not specified the type of products that will be affected. A Coles spokesperson told the AFR the retailer was working with suppliers to improve the value, quality, range and availability of its products.
Morrisons has introduced braille menus to its UK cafes, as it seeks to make its dining experience more accessible for visually impaired visitors. The move follows the supermarket listening to customers who require visual aids who stated that visiting a caf can be a daunting experience. Morrisons has also added a series of new food options and deals to its menu, GB News reported.
In what is likely a first for a U.S. retailer, Walmart has purchased a shopping mall the Monroeville Mall and Annex in Monroeville, Pa. Walmart paid developer CBL Properties $34 million in an all-cash deal for the site, located approximately 12 miles east of Pittsburgh. In a statement provided to CNBC , Walmart said it is very interested in being part of any future redevelopment of this site, but declined to provide further details about its plans or timelines for the property.
ISE 2025 proudly introduces the Esports Arena, an exciting 1,000m feature created in partnership with LVP – Liga de Videojuegos Profesional (GRUP MEDIAPRO), a global leader in esports competitions. Located in the newly unveiled Hall 8.1, the Esports Arena showcases the pivotal role AV and broadcast technology play in the booming esports industry.
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Open floor plans have become synonymous with modern living, offering a spacious, airy feel that many homeowners desire. However, this openness can also lead to a lack of privacy and structure. How do you maintain a sense of individuality in different areas of the home without compromising that open, communal atmosphere? The answer lies in using walls strategically to create distinct zones within your open plan.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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