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New data from Wunderkind , the leading performance marketing solution that scales one-to-one messages for retailers and brands, has revealed that black holes in retailers’ shopper identification capabilities are hampering personalisation efforts, and leaving revenue opportunities on the table. Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience.
Retailers and hospitality operators will be worried by today’s 0.25 per cent cash rate rise as they are the most susceptible to changes in consumer behaviour, according to NRA CEO Greg Griffith. Markets were caught by surprise by the Reserve Bank of Australia’s decision to increase the rate given inflation has been easing in recent months. Analysts like Brett Reynolds, chief investment officer at Tiger Brokers Australia, warned that listed companies who fail to meet sales projections can expect
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Campaign corner Add some “bueno”. According to Tajín’s commercial , its blend of chili, lime, and salt boasts a unique flavor that matches the diversity of those who use it to spice up their food. Whether you're a seasoned Tajín enthusiast or a newcomer, the seasoning brand welcomes you to add some "bueno" to your meals with its seasoning and chamoy sauce, which can be enjoyed in a multitude of creative ways, from party appetizers to everyday dishes.
As a number of Adidas ’ high-profile celebrity partnerships fizzle out — or in the case of its collaboration with Kanye West, a.k.a. Ye, go up in flames — the company is shifting its strategy to make sports the focal point of its U.S. business, according to the Wall Street Journal. “We have to be focusing on sports — that’s where the root of Adidas is,” said Adidas North American President Rupert Campbell in an interview with WSJ.
As a number of Adidas ’ high-profile celebrity partnerships fizzle out — or in the case of its collaboration with Kanye West, a.k.a. Ye, go up in flames — the company is shifting its strategy to make sports the focal point of its U.S. business, according to the Wall Street Journal. “We have to be focusing on sports — that’s where the root of Adidas is,” said Adidas North American President Rupert Campbell in an interview with WSJ.
Nordstrom is closing its Nordstrom Rack store in San Francisco on July 1 and its namesake department store by the end of August. “Decisions like this are never easy, and this one has been especially difficult,” said Jamie Nordstrom, the retailer’s chief stores officer. “We’ve spent more than 35 years serving customers in downtown San Francisco, building relationships with them and investing in the local community.
There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period.
Hollister Co. has announced the relocation of its London store to Foubert’s Place, Soho, where the retailer will offer its signature men’s and women’s apparel and accessories. Today, Hollister will open the doors of its new store located just off London’s Carnaby Street; a globally renowned shopping destination. Hollister believes in celebrating teens – their firsts, their experiences and their memories, every day.
Sephora has appointed Zena Srivatsa Arnold as Chief Marketing Officer (CMO) of its U.S. division, succeeding former CMO Deborah Yeh who transitioned to the role of Global Chief Purpose Officer in January. Srivatsa Arnold comes to Sephora from PepsiCo , where she led the marketing teams for carbonated soft drinks, driving growth by targeting younger consumers.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Social media shopping fraud grew to more than $1.2 billion last year, according to the Federal Trade Commission. Consumers between 18 and 29 are the biggest victims of these scams. “Gen Z has grown up with a phone or iPad in their hands,” said Christine Halvorsen, a managing director at Protiviti. “They’re very comfortable buying things online, and they’re very trusting of that.
Woolworths Group has reported an 8 per cent boost in group-wide sales during the third quarter to $16.338 billion. That’s marginally ahead of the 7 per cent inflation rate during the same three months but higher growth than archrival Coles reported last week at 6.5 per cent. Woolworths Group CEO, Brad Banducci, said customer spending levels were stable during the quarter “however value-conscious customers are becoming more thoughtful about their discretionary spend, trading into more affordable
Every retail experience is drawn from a story—this optical store is developed as a creative dialogue between I’m D’sign and the experimental wing I’mX, signalling the dawn of the digital age. Its vision for the future comes live with the spatial experience that brings a monochrome edge with an out-of-the-world glare speaking for the new, while a transcendent appeal holds onto the stature of this renowned brand in India.
Amazon and Uber have entered into a partnership that will integrate Uber Eats directly into Amazon Echo devices, letting shoppers track their orders hands-free. Alexa will provide timely updates on critical points in the delivery process, such as when an order is being prepared through when the order has been delivered. Shoppers can set how often they want to receive updates, as well as which devices they want Alexa to use to make announcements.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Former first lady Michelle Obama co-founded PLEZi Nutrition, a company that sells “healthier, great-tasting products” for kids. “I’ve learned that on this issue, if you want to change the game, you can’t just work from the outside. You’ve got to get inside—you’ve got to find ways to change the food and beverage industry itself,” Ms. Obama said. “I’m proud to announce the national launch of a company designed not just to provide better products, but to jumpstart a race to the top that will transf
Revlon has emerged from bankruptcy after filing for Chapter 11 bankruptcy protection last year in order to reorganise its debt. The company said in a statement it is emerging from Chapter 11 as a private firm on “strong financial footing”, having raised approximately $236 million through an equity rights offering, a new money senior secured credit facility, and new asset-based loans.
Shaftesbury Capital has announced that Hunza G, the sustainable swimwear brand, is opening its debut store at 35-37 Monmouth Street in Seven Dials, Covent Garden. With physical collections only previously stocked within leading multi-brand stores including Selfridges, Harrods and Harvey Nichols, the opening of Hunza G in Seven Dials marks a milestone moment for the brand as it commits to its first retail store.
As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs. Results from Retail TouchPoints’ most recent Store Design and Experience Survey reaffirm this shift: while a little more than one-third of respondents
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Kevin Durant has signed a lifetime contract with Nike making him only the third athlete to do so with the athleticwear giant. The other two athletes are Michael Jordan and Lebron James.
A former McDonald’s franchisee has agreed to pay $275,000 in reparation and legal costs after the Shop, Distributive and Allied Employees Association (SDA) took a union-busting case to the Federal Court. The ex-franchisee of McDonald’s Murray Bridge was found to have unlawfully induced members to resign from the SDA during a five-year campaign aimed at what the SDA says was “a campaign to deunionise the workforce”.
In the arty Paris district of Saint-Germain-des-Prés, Stockholm design studio Halleroed has designed a new boutique for French bag and luggage brand L/Uniform. Taking cues from the brand's simple, rational approach to design, Halleroed design lead Ruxandra Halleröd created a series of backdrops that allow the products to "pop out in a beautiful way".
During this Retail Innovation Conference & Expo sneak peek, Erica Vallecorsa sits down with Kiri Masters, author and Head of Retail Marketplace Strategy at Acadia. Kiri will be leading our Marketplaces Track, and will present on the past, present and future of marketplaces. Listen in to get her thoughts on new challenges, new opportunities and new imperatives for brands.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
A Starbucks in Buffalo, NY, has filed paperwork with the National Labor Relations Board to decertify the union at one of its stores in Buffalo, NY. The store, one the first to vote for a union, can decertify if most of the 14 workers at the location vote for it. The union says the petition is part of Starbucks’ effort to quash union activity, including reducing the hours of union workers, firing them and denying them raises and perks given to non-union employees.
The Withers and Barlow families which own 7-Eleven in Australia are looking to sell the business. On behalf of the company’s shareholders, Russell Withers said “The company has made significant progress in recent years on a number of fronts and is performing well under a highly credentialed management team, with an exciting outlook for growth. “As such, the Withers and Barlow families have decided that the time is right to review options for the future ownership of the business with a view to se
New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking capabilities built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%). In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchas
Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. The technology will debut at the Dedham, Mass.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
U.S. retailers posted the most job cuts in April, bringing the industry’s total for 2023 to 36,000, according to a report by Challenger, Gray & Christmas. “Retailers and Consumer Goods Manufacturers are preparing for a tightening in consumer spending, particularly with the Fed’s hike to interest rates in an attempt to control inflation,” said Andrew Challenger, senior vice president at the placement firm.
Retail spending rose 5.4 per cent year-on-year in March as consumers spent more than $35.3 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Cafes, restaurants and takeaway sales were up 17 per cent followed by food sales at 8.6 per cent, department store sales at 4.7 per cent and clothing, footwear and accessories sales at 3.6 per cent.
As a small business owner, you’re always looking for new ways to reach out to your customers and boost your revenue. With the rise of digital marketing, there are now more channels than ever to choose from. However, one channel that shouldn’t be overlooked is group SMS. This article explores how group SMS compares to other marketing channels for small businesses and why you should consider adding it.
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