Retail TouchPoints

AUGUST 19, 2020

Retail industry giants Target and Walmart continued to benefit from their status as essential retailers equipped with strong e-Commerce operational capabilities in Q2. In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. Target achieved a record-setting 24.3% increase in comp sales for the three months ended Aug. 1, 2020, rising from $18.2 billion last year to $22.7 billion this year.

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Wiser

AUGUST 18, 2020

Dynamic pricing in online retail has come a long way as a pricing strategy. It is defined as a strategy that allows retailers to respond in real-time to supply and demand levers. It provides countless benefits, such as enabling retailers to beat a competitor, save dwindling inventory, or make the most out of a trendy item that is flying off warehouse shelves.

Shipping 78

Shipping Marketing Returns Consumer 78

Natural Insight

AUGUST 17, 2020

This year has introduced many unusual and unexpected changes in our lives. With the year already more than halfway over, many companies across the country have started establishing how to best to operate their businesses during this pandemic. Employees have also been challenged with new tasks added to their normal job duty rosters.

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Store Operations Management Fashion 52

RepslyBlog

AUGUST 20, 2020

In the new world of retail, consumers are constantly faced with health risks at every store they visit. With that in mind, picture a customer making their regular trip to the local grocer, only to find that their favorite brand is out-of-stock (OOS). It’s very likely this exact scenario has recently happened to you since OOS have been much more prominent for some SKUs since the pandemic started.

Grocer 52

Grocer Consumer ATS Management 52

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Customer Experience

Retail TouchPoints

AUGUST 17, 2020

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning and keeping customer loyalty has been a long-standing challenge in the industry, but the pandemic has forced consumers to switch brands for new reasons: price, scarcity and availability. While all categories have felt the ripple effects, the apparel and specialty categories have arguably been turned upside down, with renowned brands such as Brooks Brother

Apparel 305

Apparel Advertising Consumer Marketing 305

Nahanco

AUGUST 20, 2020

Every backroom is important to a retail location. It could be where cleaning supplies are kept, extra inventory stored, shelves stocked with customer’s orders or even a lunch area. Whatever purpose your backroom serves, it should be neat and orderly, organized for saving time and maximizing on space. For a clothing store, it is key for running your business efficiently and smoothly.

Location 40

Location Planning Management ATS 40

RepslyBlog

AUGUST 18, 2020

If you missed our Retail Leaders Roundtable on “The New Normal in Retail,” you’re in luck! Read and watch along for a recap of last week’s conversation with five retail industry experts on the changes they expect to see in the months ahead, and how to plan them.

Planning 52

Planning 52

Retail TouchPoints

AUGUST 20, 2020

Many e-Commerce customers experience frustration, confusion and hesitation, which often lead to missed opportunities and increased bounce rates. Moxie’s solutions are designed to locate these pain points and deploy relevant information to struggling users. Retailers can use this approach to anticipate potential customer uncertainty or other issues, and to offer proactive help that can ease the path to purchase.

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Consumer Customer Experience Location Marketing 299

Retail TouchPoints

AUGUST 17, 2020

The sale of cookware and cutlery retailer Sur La Table to Marquee Brands and CS C Generation for $88.9 million has been approved by a judge in the U.S. Bankruptcy Court in Trenton, N.J. The buyers agreed to keep at least 50 retail locations in operation. The joint venture’s bid bested the $61 million stalking horse offer from Fortress Investment Group that Sur La Table had lined up in tandem with its bankruptcy filing in July.

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Location Planning Shopping Store Operations 299

Retail TouchPoints

AUGUST 20, 2020

Benefiting from the digital surge accelerated by COVID-19, Alibaba Group saw a 34% increase in year-over-year revenue, reaching $21.762 billion (U.S.). The retail giant also solidified its position in its home country of China, adding 16 million annual active consumers in Q2 for a total of 742 million. During the quarter, Alibaba also increased its number of mobile monthly active users (MAUs) in China by 28 million , reaching a total of 874 million.

Beauty and Health 297

Beauty and Health Accessories Apparel Fulfillment 297

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Retail TouchPoints

AUGUST 20, 2020

Over the summer, Retail TouchPoints sought to provide some clarity despite the chaos surrounding the coronavirus pandemic. For the Retail Reset virtual forum , the editorial staff sat down with more than 30 influencers , executives and analysts to zero in on the topics and trends they believed were most critical in these times. While uncertainties still abound, these experts spotlighted a range of new opportunities for innovation, differentiation and growth.

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Marketing Customer Experience Consumer Planning 295

Retail TouchPoints

AUGUST 20, 2020

Retail Ecommerce Ventures (REV) has added a new brand to its collection by acquiring certain assets of Modell’s Sporting Goods for $3.64 million , with the intention of making the brand exclusively digital. The purchase includes Modell’s trademark name, intellectual property, e-Commerce database and other assets related to its e-Commerce business, including the signature “Gotta Go to Mo’s” jingle. .

Sporting Goods 290

Sporting Goods Consumer Store Operations ATS 290

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while r

Merchant Services 274

Merchant Services Payment Services Consumer Finance 274

Retail TouchPoints

AUGUST 21, 2020

Knowing your true competitors, their moves at any given time, being able to make the right decisions, including pricing decisions, faster than your rivals — all of these aspects are critical for staying competitive today. It is particularly important in e-Commerce, where the speed of decision-making distinguishes winners from losers, as customers can compare different offers instantly through their phones, laptops, and tablets.

Marketing 264

Marketing Management ATS Customer Experience 264

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Accounting

Retail TouchPoints

AUGUST 18, 2020

The COVID-19 pandemic has brought about some of the most dramatic supply chain disruptions in living memory. In the U.S. alone, reports showed individual states resorting to bidding wars over scarce PPE and other essential medical supplies. We watched as toilet paper shortages led to public fist fights and madcap heist adventures, with examples in the latter category ranging from the merely ambitious to the thoroughly absurd.

Supply Chain Management 264

Supply Chain Management Management Returns Fulfillment 264

Retail TouchPoints

AUGUST 17, 2020

In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used. Customers’ Peapod account information and order history will automatically transition over to the new Stop & Shop Pickup & Delivery platform.

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Shopping Fulfillment Accounting Location 253

Retail TouchPoints

AUGUST 18, 2020

Livestream airs on Monday, August 24th at 10:00 AM ET! In March 2020, Brian Solis began his tenure as Global Innovation Evangelist at Salesforce. Brian has built a career around studying humans, technology and how their intersection impacts businesses and humanity overall. Little did he know that he would begin his new role during one of the most disruptive happenings in decades.

ATS 247

ATS 247

Retail TouchPoints

AUGUST 20, 2020

Traditional retailers are sitting on a powerful competitive weapon, and they’ll continue to operate less efficiently, lose market share and leave millions in new revenue streams and profits on the table unless they pull the trigger. That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting.

Advertising 231

Advertising Net Profit Kiosk Consumer 231

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Payless, which has dropped the “ShoeSource” from its name, plans to open 300 to 500 freestanding stores across North America over the next five years, beginning with the opening of a prototype store this fall in Miami.

Planning 225

Planning Payment Services Brand Management Location 225

Retail TouchPoints

AUGUST 20, 2020

Mercatus has introduced Mercatus Digital Advertising, which combines its integrated e-Commerce platform with a scalable native advertising program powered in partnership with the retail media platform CitrusAd. The digital advertising solution is designed to help grocers drive additional revenue from their e-Commerce storefronts and claim their share of national CPG digital ad dollars.

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Advertising Grocer Marketing Consumer 212

Retail TouchPoints

AUGUST 21, 2020

Amazon plans to invest $1.4 billion in Tech Hubs in Dallas, Detroit, Denver, New York City, Phoenix and San Diego, creating a total of 3,500 new technology and corporate jobs. Teams in these cities will support various businesses across the company, including Alexa, Amazon Advertising, Amazon Fashion, Amazon Fresh, Amazon Web Services (AWS) and OpsTech.

Fulfillment 203

Fulfillment Advertising Shipping Planning 203

Retail TouchPoints

AUGUST 20, 2020

Movable Ink solutions are designed to meet the needs of today’s digital-first consumer across email, mobile and web — and to do so at scale. The platform helps retailers create compelling visual experiences that are unique for each customer. Digital marketers can generate creative that is data-activated and contextually relevant at the time of engagement.

Marketing 198

Marketing Consumer ATS Customer Experience 198

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Customer Experience

Retail TouchPoints

AUGUST 17, 2020

Efficiency has never mattered more. In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. Being efficient isn’t just about managing costs. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities.

Customer Experience 198

Customer Experience Jewelry Management Point of Sale 198

Retail Technology Review

AUGUST 19, 2020

Ecommerce businesses have had a tough time of late; firstly, there was the threat of a hard Brexit, and more recently the overwhelming impact of the coronavirus has been felt by all.

Inventory Management 28

Inventory Management Management 28

Retail Technology Review

AUGUST 18, 2020

Lifestyle retailer SNIPES has joined Forter’s network of enterprise retailers to combat fraud. By using Forter’s real-time, automated fraud prevention platform, SNIPES has been able to meet customers’ online demand, which has spiked 400% since March 2020.

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28

Retail TouchPoints

AUGUST 19, 2020

Practically everyone agrees that 3D imagery, whether it’s simply placed on a screen or is part of an augmented reality experience, provides a great way for consumers to educate themselves about a product — a key step in the shopper journey. What almost no one agrees on, at least so far, are the visual and technological standards that allow a 3D image to be experienced both realistically and consistently on any and all devices.

Apparel 345

Apparel Consumer Social Commerce Customer Experience 345

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Marketing

Retail TouchPoints

AUGUST 21, 2020

Anticipation of Halloween is growing among consumers, many of whom are viewing the celebration as a way to relieve stress and achieve a sense of normalcy after months of COVID-19 restrictions and uncertainties. That’s good news for retailers offering products in key categories such as decorations, costumes and candy, although merchants will need to adapt both their marketing and their assortments for a largely contact-free holiday.

Outdoor 331

Outdoor Consumer Planning Marketing 331

Retail TouchPoints

AUGUST 18, 2020

Deloitte has announced its intention to purchase the business and assets of Keytree , a technology consultancy that offers services including data analytics, cloud and robotic technologies, and a suite of products and managed services. The Keytree skills base will bolster Deloitte’s implementation of a range of SAP solutions that are designed to help customers with their key digital transformation projects.

Management 264

Management Marketing ATS 264