Retail TouchPoints

AUGUST 14, 2020

It’s no surprise that the shopping habits of Gen Z during the pandemic will predict the near future for retail. Gen Zers are currently the largest and most influential generation of shoppers in the U.S., and COVID-19 has had a serious impact. We are already seeing that 46% say they plan on saving more of their earnings over the next five years, and 63% are currently concerned about the impact of COVID-19 on their ability to make money.

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Wiser

AUGUST 11, 2020

Part of our work here at Wiser is researching a variety of CPG 10K Annual Reports to identify the risks that businesses are facing. Our aim is to flag those that we can help alleviate with our online and in-store solutions. We’ve noticed one risk that is quite common, encompassing what could happen in the event of unfavorable market conditions. Companies generally predict that consumers would be more likely to purchase private label competitors with presumably lower prices.

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Consumer Marketing ATS Planning 139

Dezeen

AUGUST 12, 2020

Fashion designer Virgil Abloh and AMO director Samir Bantal have designed the Off-White flagship store in Miami Design District to be a fulfilment centre and a multipurpose events space. Abloh, who owns the brand Off-White , and Bantal, director of architecture firm OMA 's research arm AMO, designed the store to rethink how physical shops should operate amid the growing popularity of digital shopping.

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Intelligence Node

AUGUST 9, 2020

Winning Consumers with Dynamic Pricing for DTC Brands In the last decade, with the growth of eCommerce, DTC or direct-to-consumer retail has gained momentum. Infact, today there are more than 400 DTC brands disrupting the retail model, offering a more personalized user experience, and winning customers and market share. It is only a matter of […].

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Consumer Marketing 104

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Customer Experience

Retail TouchPoints

AUGUST 10, 2020

In June , DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and OVERTIME by DICK’S Sporting Goods — with the opening of five Warehouse and three OVERTIME locations. This month, the retailer will open five more Warehouse stores and one additional OVERTIME location. DICK’s also is expanding the footprint of its predominant DICK’S Sporting Goods brand with four new stores and one combination DICK’S and Golf Galaxy location

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RepslyBlog

AUGUST 13, 2020

Inc. magazine recently revealed that Repsly earned a spot on its annual Inc. 5000 list , the most prestigious ranking of the nation’s fastest-growing private companies. This marks the second consecutive year Repsly has received the honor. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

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ATS 98

Wiser

AUGUST 11, 2020

In the modern era of retailing, brands need accurate and timely price intelligence in order to show up in relevant product searches on marketplaces and ultimately drive brand share. In the past, capturing competitive and market-level insights from disparate competitors across myriad online shopping sites simply took too much time to yield the necessary results.

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Retail TouchPoints

AUGUST 11, 2020

In the apparel vertical, the stakes involved in making accurate product forecasts have always been high. Retailers that order too much of a given product must discount to move merchandise in order to make space for the next season’s items — but if they order too little, they miss out on potential sales and disappoint their customers. Needless to say, the disruptions stemming from COVID-19 have made apparel forecasting that much harder.

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Retail Technology Review

AUGUST 12, 2020

As the Coronavirus creates turmoil in our daily lives, businesses are moving quickly to respond to a radical shift in consumer behaviour. A boom in online orders, likely to become a feature of the ‘new reality’, is triggering a major re-think of the fulfilment operation.

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Fulfillment Consumer 57

Dezeen

AUGUST 14, 2020

Architecture firm Collective has inserted a stage with a green curtain for hosting events in the back of the ONS Clothing store in New York City. The flagship location of ONS , a menswear apparel brand, is located on 201 Mulberry Street in New York's Nolita neighbourhood. It is located inside an existing structure situated 1.5 metres below street level that was previously a garage.

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Shopperations

AUGUST 13, 2020

It is getting to be that time of the year again. Shopper marketers can hear the whispers. Even those working remotely can feel the heaviness in the air on their team calls. It’s fire drill season, a.k.a. ANNUAL PLANNING.

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Retail TouchPoints

AUGUST 12, 2020

Deemed essential retailers because of marijuana’s many medical uses, cannabis dispensaries have continued to operate even during COVID-19 shutdowns. But Hightimes Holdings President Paul Henderson is always on the lookout for more and better ways to connect customers with cannabis, so in recent months the company has focused on expanding its brick-and-mortar store footprint and launching a delivery network that will serve multiple California markets.

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Retail Technology Review

AUGUST 10, 2020

Manufacturers with direct-to-consumer operations need to consider storage and picking for efficient fulfilment of growing order volumes, says Edward Hutchison, Managing Director of BITO Storage Systems.

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I Vend

AUGUST 12, 2020

Certifications are a great way to show prospects, customers, colleagues and other members of your industries your achievements. It also helps us to spread the good word about iVend Retail! Now, you can highlight your accomplishments and expertise in iVend Retail by using Certification Badges, alongside traditional qualifications and professional accreditation.

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Promotions 52

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Accounting

Retail Next

AUGUST 12, 2020

The MLB and NBA are back in action, PGA tournaments have resumed…. Finally, there are sports to watch on TV. Almost felt a little normal, right? Let’s be honest, not really. With news of people having “Corona parties” where cases are now spiking across the nation, why couldn’t everyone follow directions, stay home and wear their masks? Now the reality of kitchens becoming classrooms and parents juggling the roles of their own jobs in addition to teachers and short order cooks are coming to life

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days. Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety.

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Returns Beauty and Health Shipping Customer Experience 301

Graff Retail

AUGUST 11, 2020

Now that retail stores have reopened, they need to start thinking about what they need to do to remain competitive with online shopping. I’ve been thinking about this a lot and reached out to my network to ask what measures would be required to overcome this challenge. In a poll conducted on LinkedIn, almost half […].

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Shopping 52

Retail Technology Review

AUGUST 11, 2020

3PL, has been appointed by Social Chain to provide ecommerce order fulfilment solutions as the Manchester-based company continues to scale globally.

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Fulfillment 31

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Merchant Marverk

AUGUST 10, 2020

It was an eCommerce pioneer back in 2006, then expanded to iPad POS in 2013, and now it basically runs the world. Well, at least the world of cloud retail. I’m talking about Shopify , of course. Besides its global takeover, one of the things I admire most about Shopify POS is that it’s very upfront about disclosing every component of hardware that its point of sale system works with.

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Retail TouchPoints

AUGUST 12, 2020

In filing for bankruptcy protection, discount department store Stein Mart has raised the possibility of closing “a significant portion, if not all, of its brick-and-mortar stores,” according to a statement. The retailer, which operates 281 stores in 30 states, already has begun a store closing and liquidation process, but is continuing to operate normally in the interim.

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Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marke

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Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example.

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Shipping Merchant Services Payment Services Point of Sale 289

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Customer Experience

Retail TouchPoints

AUGUST 13, 2020

Top Dog is an institution in Berkeley, Calif. serving gourmet sausages on toasted French rolls to legions of Cal students and Bay Area locals for over 50 years. My friends and I were regulars back in college, so when I read of its struggles during the pandemic, I packed the kids in the car for the 45-minute drive to get a bit of comfort food and support the small business. .

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Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. The key is to never settle for the status quo. Shopper expectations are always evolving and your customer experience should evolve with it. Keeping up requires a certain level of agility, as agile teams can test, learn and deploy much faster to make sure they’re always raising the bar.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. Circle K, a division of Alimentation Couche-Tard , will retrofit the store with technology from Standard Cognition that will allow shoppers to walk in, take the items they want and walk out without having to scan anything or wait to pay.

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Retail TouchPoints

AUGUST 14, 2020

On August 12, the purchase of Lucky Brand to the SPARC Group LLC, the stalking horse bidder when Lucky Brand filed for Chapter 11 bankruptcy protection last month, was approved by the U.S. Bankruptcy Court for the District of Delaware. The all-assets bid included $140.1 million in cash, $51.5 million in credit from vendors and a trade receivables adjustment.

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Payment Services Wholesale Apparel Returns 264

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Marketing

Retail TouchPoints

AUGUST 13, 2020

In a deal that will keep at least 125 Brooks Brothers stores open, a venture capital firm backed by Authentic Brands Group and mall operator Simon Property Group has agreed to purchase the bankrupt retailer for $325 million. The co-owned firm, SPARC Group LLC, made a $305 million stalking horse bid for the retailer in July. Brooks Brothers, which was founded in 1818, currently operates 200 stores in North America and 500 locations worldwide in 45 countries.

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Retail TouchPoints

AUGUST 13, 2020

Staples is reprising the Thank A Teacher program it launched last year, and doubling from 10 to 20 the number of teachers who will be rewarded with gift cards. The winners can use the cards to stock up on school supplies and technology, as well as the personal protection equipment the retailer now stocks. To nominate a teacher for a chance to win $5,000. worth of products, parents and students can share their stories on Twitter or Instagram and include @StaplesStores and the hashtags #ThankATeac

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Promotions 264

Retail TouchPoints

AUGUST 14, 2020

Like many businesses, REI embraced remote working as a necessity when COVID-19 struck the U.S. Now, however, the co-operative retailer is embracing this model with an updated concept for a corporate headquarters: not a single building but multiple satellite campuses across the Seattle region. To that end, REI put its newly completed headquarters in the Seattle suburbs up for sale.

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Retail TouchPoints

AUGUST 10, 2020

Space vacated by JCPenney , Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies reported by The Wall Street Journal. The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, takin

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Department Stores Shipping Location Store Operations 260

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience