Sat.Aug 26, 2023 - Fri.Sep 01, 2023

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Why growing retailers prioritize the checkout experience

Retail Dive

How you mix and match elements of the checkout experience can have a significant impact, and there’s a lot of opportunity to grow for retailers that have not optimized it.

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How to Build a Better Retail Assortment Strategy

Wiser

A well-curated retail assortment bridges the gap between customer preferences and demand for the products offered, ensuring that each item in your inventory adds value to the customer and your business. Moreover, an effective assortment strategy allows retailers to stand out in the fiercely competitive retail landscape, providing a unique and memorable shopping experience.

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The Difference Between What Customers Want and What They Need

Hyken

Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.

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Winter 2023 Holiday Retail Trends to Consider

Tokinomo

The first leaf of fall hasn’t even touched the ground and we are discussing winter holiday trends? Of course! We believe that it is crucial to prepare for the holiday season ahead of time if you wish to attract customers and increase sales.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Managing Brand Equity: Essential Strategies for Brand Leaders

Wiser

Understanding and managing your brand equity is a powerful strategy for businesses in today’s competitive market landscape. Brand equity refers to the value of your brand in the minds of your consumers, and it’s a key asset that can drive your business’s growth and profitability. Building strong brand equity requires thoughtful planning and strategic execution.

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From Lattes to Doughnuts for Dogs – A Look at All Things Pumpkin Spice 2023

RIS News

Before every child has walked through the doors for their first day of school, the unofficial end of summer has been ushered in by all things pumpkin.

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Why it’s time to ‘ditch and switch’ fashion’s deadliest fabric

Inside Retail

If fashion were a country, it would be the sixth most polluting on the planet. We send 92 million tonnes of clothing to landfill around the world every year and only 12 per cent of the clothing and textiles we donate are recycled or reused – the rest are incinerated. Then there’s the water usage, the social implications of slave labour and unethical wages, and the impact of polyester.

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How Are Retailers Driving Shopper Retention and Loyalty?

Retail TouchPoints

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a single brand. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.

Consumer 264
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Retail Insurance: What It Is and How To Choose (2023)

Shopify

Retail insurance is one of those terms that every retail business owner knows is important to understand. We break it down so it’s easy to understand.

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Tech budget, Advertising clutter, and Retail peak season - Weekly Snacks #69

Tokinomo

Campaign corner Hot dog straw. Yes, it is important to focus on sustainability in retail that is why the plastic straw has been replaced by paper straws. But what about a hot dog straw ? Apparently, Oscar Mayer wants to launch a hot dog straw, perfect for sipping your cold beer at the game.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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City of Sydney unveils $44 million Haymarket revamp plan

Inside Retail

To revitalise Sydney’s Haymarket and Chinatown streets and public spaces, The City of Sydney has launched a $44 million plan following consultation with 1150 residents. The initiative includes a grant program to improve shopfront facades on Dixon Street, public domain improvements, lighting and public art, a grant for community-led initiatives and a new City of Sydney coordinator to assist local businesses.

Planning 290
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Arity PMP Helps Customize Ads Based on Consumer Driving Behaviors

Retail TouchPoints

As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores. To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.

Consumer 289
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Rising Caffeine Levels Spark Calls for Ban on Energy Drink Sales to Children

Retail Wire

Calls are growing from pediatricians and parents in the U.S. to ban the sale of high-caffeine energy drinks to minors due to their potentially harmful effects. Energy drinks like Prime Energy, Ghost energy drinks, and Kim Kardashian’s “Kimade” energy drink contain high levels of caffeine, with some having as much caffeine as six Coca-Colas in.

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From frustration to clarity: Embracing Progressive Disclosure in security design

Cisco Retail

This blog was written by Annika Mammen, former User Experience Engineer at Cisco There are so many areas to consider when dealing with protecting and detecting threats, unfortunately cognitive overload is one problem that is often overlooked. Remember when search engines had a million news articles, reading suggestions, and market analysis on the home page.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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“Steal with pride”: How Officeworks and Woolies are tackling sustainability

Inside Retail

Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience. Notably, over 60 per cent of this demographic feels a personal responsibility over decisions that contribute to a better world – with this informing and shaping their purchasing habits.

Fashion 264
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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associ

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Shopify Says Merchants Can Use Amazon’s ‘Buy With Prime’ Option

Retail Wire

Shopify has announced that Amazon will launch an app in Shopify’s ecosystem, allowing U.S.-based merchants to offer Amazon’s “Buy with Prime” option. This collaboration will allow Shopify merchants who use Amazon’s fulfillment network to integrate the “Buy with Prime” app into Shopify Checkout, providing customers with access to Prime benefits like fast and free delivery.

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How to run Cisco Modeling Labs in the Cloud

Cisco Retail

Did you ever want to run Cisco Modeling Labs but did not have the hardware or software to do so? Or have you wanted to run a topology on your local deployment—but couldn’t because you did not have enough memory available locally? What about integrating CML into a CI/CD pipeline , which includes the creation and destruction of the entire pipeline, including CML?

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Ann Taylor, Loft and Talbots to merge into new apparel group KnitWell

Inside Retail

American apparel brands Ann Taylor, Loft, and Talbots have merged into a new group, Knitwell. Combined, these companies generate more than US$3 billion in annual sales. Steering this new venture, Lizanne Kindler, Talbots’s current CEO has been appointed executive chair and CEO of KnitWell Group. She will be supported by a team of executives within the office of the executive chair.

Apparel 264
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Madewell Brings New Denim Atelier Concept to Updated NYC Flagship

Retail TouchPoints

Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The store is the denim brand’s largest, measuring in at 9,000 square feet, and features a new Denim Atelier space designed to offer “a new approach to the traditional fitting room.” The flagship is the latest Madewell store designed to “foster creativity” within a traditional retail space.

Consumer 264
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Self-Checkout Could Be Making Americans Lonelier

Retail Wire

The rise of self-checkout technology in retail could be contributing to the increasing loneliness of Americans. While self-checkout is popular, it’s also leading to fewer “weak ties” – casual relationships between customers and cashiers – which social scientists say are important for social interactions. As technology contributes to a sense of isolation, with around two-thirds.

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J.C. Penney announces $1B turnaround plan

Retail Dive

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

Planning 130
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Harvey Norman’s full-year profit slumps by 33.5 per cent

Inside Retail

Electronics and furniture retailer Harvey Norman Holdings says its profits declined in FY23 due to increasing cost pressures and softening demand. The company, which owns and operates the Harvey Norman, Domayne and Joyce Mayne brands, reported total system sales revenue of $9.193 billion with EBITDA of $1.13 billion and tax-paid profit of $539.52 million, down 33.5 per cent for the year to June 30.

Returns 264
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Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Retail TouchPoints

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

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Amazon Now Requires Customers in Some Areas To Spend at Least $35 To Qualify for Free Shipping — Up From $25

Retail Wire

Amazon is testing a new minimum order requirement for free shipping, asking some non-Prime customers to spend at least $35 instead of the previous $25. The change is seen as a move to encourage users to consider subscribing to Amazon Prime, especially with the upcoming holiday shopping season and Amazon’s second Prime Day of the.

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Online retailer OnBuy makes last-minute bid for Wilko brand

Retail Gazette

Online marketplace OnBuy has made an eleventh hour bid to buy the Wilko brand, Retail Gazette can reveal. It is thought that OnBuy wants to continue trading through Wilko.com. The Bournemouth-based firm lodged the offer after it emerged that potential white knight M2 Capital’s bid to rescue the entire group, including all 400 stores and staff, collapsed today.

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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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The fastest fashion: Why Incu has launched two-hour delivery with Uber

Inside Retail

The fashion industry has long found itself in a race to be the fastest. But increasingly, next-day and same-day delivery are being pushed to move at a rapid pace. The latest brand to capitalise on this trend is luxury fashion house Incu, which, in a partnership with Uber Direct, can now deliver its products to customers in under two hours. The offer is, so far, restricted to delivery within select areas of Sydney and Melbourne: being sourced from the business’ Sydney Galeries and Melbourne CBD a

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Dollar General Revises 2023 Outlook Amid Financial Shortfalls  

Retail TouchPoints

Although Placer.ai’s quarterly index for Q2 2023 found that store traffic for discount and dollar stores were up 4.7% year over year, Dollar General CEO Jeff Owen revealed that the company was “not satisfied” with overall financial results for its Q2, which ended August 3, 2023. Dollar General reported a net sales increase of 3.9% to $9.8 billion, largely driven by positive sales contributions from new stores.

Markdowns 264
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Steer Your Savings: Rev Up Your Options with Car Leasing Discounts

Retail Focus

Everyone loves a good sale. Why pay full price when you can save a few pounds? Leasing a car should be no different, and finding a good sale on your next car lease would be easy, right? Let’s delve into the world of car leasing as we look at what makes a good car leasing discount and what you need to know before you sign on the dotted line. This is how to rev up your options (pun intended) with car leasing discounts.

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Manufacturing Leadership Summit: Five Takeaways

Cisco Retail

Co-authored by Carlos Rojas and David Gutshall. Manufacturing was front and center at Cisco Live US 2023, with several of the world’s leading manufacturers coming together to share experiences and discuss technology trends, challenges, and innovations. For example, Dr. Henning Löser, Head of the Audi Production Lab at Audi AG, joined the Cisco team for an Innovation Talk and Cube interview about the convergence of information technology (IT) and operational technology (OT).

Returns 129
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt