Tokinomo
SEPTEMBER 12, 2023
Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?
Wiser
SEPTEMBER 13, 2023
Understanding the dynamics of your business is crucial for its success. One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. Foot traffic data can be a game-changer for your business. It allows you to analyze peak shopping times, assess the effectiveness of your marketing campaigns, and understand how customers move within your store.
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Retail Focus
SEPTEMBER 14, 2023
Retailers and brands need to evolve their channel-mix for consumer engagement in an age where trust is harder to earn and keep, says Bernd Bude, CEO of ADvendio. Loyalty is made up of several attributes, but chief among them is trust. And earning that trust is a lot harder than it used to be due to two main reasons. The first is that people are less trusting than they used to be, particularly in governments, institutions and the media, particularly since the pandemic when the public was at its
Shopify
SEPTEMBER 10, 2023
A common misconception for consumer brands is that the marketing process ends at the point of purchase. Explore the 7 proven strategies to maximize retail customer lifetime value. Learn how to boost loyalty, increase sales, and drive long-term growth.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Inside Retail
SEPTEMBER 12, 2023
Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. This is despite the enormous opportunities these communities present, with their willingness to purchase from brands that they trust. According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with
Retail TouchPoints
SEPTEMBER 12, 2023
The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Ahead of its annual sellers’ conference, Amazon Accelerate , the tech giant announced the debut of a new suite of solutions for sellers called “Supply Chain by Amazon” (which we are assuming will be acronymized as “SCA” if history is any indicator).
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
LS Retail
SEPTEMBER 13, 2023
©iStock/Chansom Pantip VISA launched its 7th edition of its Global Back to Business Study , which found that a majority of surveyed small and micro businesses (SMBs) plan to prioritize cross-border sales as they look to scale beyond Main Street and High Street to new geographies. The survey focuses on four key themes, one being the shifting global small business mindset, which is moving from survival mode to growth mode.
Retail Gazette
SEPTEMBER 13, 2023
After many twists and turns, the Wilko story came to a sad conclusion this week when it emerged that no white knight would save the retailer. It was confirmed that all 400 Wilko stores would close – although B&M and Poundland have now snapped up more than 120 shops between them – and 12,500 jobs would be lost as the value chain became one of the biggest high street casualties of the 21st century.
RIS News
SEPTEMBER 13, 2023
In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of
Inside Retail
SEPTEMBER 13, 2023
Aussie discount retailer Silly Solly is on a growth trajectory, with plans to expand as a franchise, after shifting from a licensing model. Media spokesperson Solly Stanton told Franchise Executives, “We were a licence agreement and have progressively changed to a franchise model. This offers our store owners more protection and the opportunity to resell their business.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail TouchPoints
SEPTEMBER 15, 2023
In the iconic 1999 cyberpunk movie The Matrix , the human rebel protagonists ascribe meaning to the (virtual) world around them by reading and understanding real-time streams of data. The downward-flowing green characters are one of the most recognizable visual hooks of the film. As far as we know, we’re not living in The Matrix (or are we?!). Yet modern data engineers and data practitioners now can decipher data streamed from SaaS APIs and modern cloud data services, interpreting the informatio
Tokinomo
SEPTEMBER 11, 2023
Campaign corner FUNdemental textbooks. Kraft Heinz is addressing parents' concerns about their children's return to school after summer by launching FUNdamental Textbooks , which infuse playfulness and excitement into learning through engaging lessons tied to their popular brands like Jell-O and Kraft Mac & Cheese. Parents can claim these books for free on the website, and for each book claimed, Kraft Heinz will donate $10 to the nonprofit organization First Book, aiming to provide quality e
Retail Wire
SEPTEMBER 14, 2023
Target has announced a long-term strategic partnership with jewelry designer Kendra Scott, introducing exclusive collections of earrings, bracelets, and more in preparation for the holiday season. The colorful jewelry, with most items priced below $40, will be available online and in around 150 Target stores starting on October 22. This move is part of Target’s.
Inside Retail
SEPTEMBER 14, 2023
Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments , retail crime, customer aggression, the Covid-19 pandemic and wages not keeping up with the cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.
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Retail TouchPoints
SEPTEMBER 13, 2023
The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. The framework was developed in collaboration with the Media Rating Council (MRC) as well as 55 companies with a stake in the performance of retail media, including The Mars Agency , Albertsons Media Collective , Google , Unilever U.S. , Criteo , Best Buy Ads , Kroger Precision Marketing , Target , Vibenomics and Colgate-Palmolive.
Retail Focus
SEPTEMBER 12, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.
Retail Wire
SEPTEMBER 14, 2023
The U.S. Food and Drug Administration (FDA) has issued warnings to eight companies, including CVS Health Corp and Walgreens Boots Alliance, for producing or marketing unapproved eye products. These products, falsely claimed to treat conditions like conjunctivitis, cataracts, and glaucoma, pose heightened risks as they can bypass natural bodily defenses.
Inside Retail
SEPTEMBER 11, 2023
New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Retail TouchPoints
SEPTEMBER 15, 2023
Regardless of your personal opinions of Amazon , the corporate entity, one thing is undeniable — the Amazon platform has offered access and opportunity to entrepreneurs and inventors in a way that possibly no other company before it has. A decade ago, most of the sellers on Amazon were resellers (people selling other people’s products, either aftermarket or otherwise), Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon shared during the 4th annual Amazon Accelerate conference for
Retail Gazette
SEPTEMBER 12, 2023
Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.
Retail Dive
SEPTEMBER 14, 2023
The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.
Inside Retail
SEPTEMBER 13, 2023
Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. Myer’s total sales grew 12.2 per cent to $3.36 billion in FY23. This reflects the scale of its online business – which had a revenue of $691 million, representing 20.5 per cent of total sales – and a 10 per cent increase in productivity gains at physical stores.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Retail TouchPoints
SEPTEMBER 15, 2023
A new luxury digital fashion platform, SYKY , has launched in conjunction with London Fashion Week. The online marketplace for both digital and physical fashions combines technology with a luxury aesthetic and customization options for users to “reimagine the digital fashion experience.” “Consumers already live in both physical and digital worlds, and the SYKY platform is both a testament to that fact as well as a call to action for the entire fashion industry,” said Alice Delahunt,
Retail Gazette
SEPTEMBER 13, 2023
The Range is understood to have bought Wilko’s brand in a deal worth around £5m. Sky News revealed that the deal is set to be confirmed by Wilko administrator PwC later today. The Range, set up by Devon-based entrepreneur Chris Dawson, had faced competition from online marketplace OnBuy to snap up Wilko’s brand assets. The deal could see the Wilko name live on as The Range could sell Wilko-branded goods in stores and could also trade under the name online.
Retail Dive
SEPTEMBER 12, 2023
Brands, merchants and creators can sell products directly through shoppable videos and livestream features.
Inside Retail
SEPTEMBER 13, 2023
Guzyman y Gomez founder Steven Marks has revealed a revenue of $759 million in the 2023 financial year, a lift of 32 per cent on the previous year. Underlying earnings rocketed 56 per cent to $32 million in what Marks described as “a phenomenal year” GYG reported the median weekly average unit volumes for a drive-thru restaurant was $106,000.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
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Retail TouchPoints
SEPTEMBER 13, 2023
Fanatics has appointed Andrew Low Ah Kee as CEO of Fanatics Commerce, the company’s largest business unit, effective immediately. Low Ah Kee is replacing former Fanatics Commerce CEO Doug Mack, who announced his retirement last month, and will report to Michael Rubin, Chairman and CEO of Fanatics. Mack will stay on through the rest of this year to ensure a smooth transition and will continue as a special advisor to Rubin and Fanatics in the future.
Hyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.
Retail Dive
SEPTEMBER 13, 2023
The retailer’s Live Shopper feature lets customers make last-minute changes while their order is being fulfilled.
Inside Retail
SEPTEMBER 11, 2023
Discount retailer TK Maxx is set to open its first store in Perth’s Ocean Keys Shopping Centre, Clarkson on October 5. The retailer sells big brands at affordable prices across a huge range of products including women’s, men’s and kids’ fashion, shoes, accessories, homewares, beauty and toys. Since its expansion into Australia in 2017, the retailer has opened 78 stores including the new TK Maxx store in WA.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
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