Sat.Nov 05, 2022 - Fri.Nov 11, 2022

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“Unkind and inconsiderate”: Why brands are leaving Twitter in droves

Inside Retail

The last few days have been particularly embarrassing for billionaire Elon Musk. The self-proclaimed ‘complaint hotline operator’s purchase of social media Twitter is the biggest story in tech circles, and not because it has gone smoothly. . Rather, the drama that is unfolding around his takeover has led many users, as well as crucial advertisers, to question whether they should keep using the service.

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12 digital natives that have learned to love old-fashioned retail

Retail Dive

These e-retailers promised to disrupt conventional retail practices. Now, in a quest for growth, profits and maybe survival, they’re embracing them.

Fashion 133
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How to Buy a Franchise in 2022

Small Biz Trends

Buying a franchise business system can be a savvy financial strategy because you get to use an established brand and its products. According to statistics from the ADP National Employment report, franchise system businesses continue to attract a reliable stream of employees and customers. The same customers who visit a certain franchise in Texas are apt to visit another in Pennsylvania, or wherever their travels take them.

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The Importance of Accepting eWIC at Your Small Business

National Retail Solutions

Accepting eWIC cards can play a critical role for small businesses looking to serve their communities, grow their customer base, and increase revenue. eWIC is a program consisting of government-issued, electronic benefit cards focused on serving Women, Infants & Children. It is the modern-day digital equivalent of food stamps for[.]. The post The Importance of Accepting eWIC at Your Small Business appeared first on National Retail Solutions.

ATS 98
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Lululemon didn’t change activewear, it changed apparel

Retail Dive

The Canadian brand introduced retail to athleisure. Now Brooks Brothers sells stretch dress shirts and Levi’s owns a yoga business.

Apparel 124
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In $40M Deal, Gap Sells Greater China Business to Ecommerce Provider Baozun

Retail TouchPoints

Gap will sell its Gap Greater China (GGC) business to Shanghai-based ecommerce solutions provider Baozun in a $40 million all-cash transaction. The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia. Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands.

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Recycling, Future of Food Retail, and Grocery Tech Graveyard- Weekly Snacks #31

Tokinomo

Campaign Corner. Beer on Netflix. Beer brands were shut down from Amazon Prime’s ads due to a recent policy that prohibits alcohol ads in several countries, including the US. However, Netflix doesn’t have this policy. The streaming platform will debut its ad-supported tier in the US and Anheuser-Busch InBev is the first to secure a slot for its beer ad.

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Dolce&Gabbana launches Holiday Market pop-up at Covent Garden

Retail Focus

Dolce&Gabbana has launched an exclusive London pop-up in the heart of the Covent Garden Piazza, as part of the estate’s wide-ranging festive shopping and dining experiences. The special Holiday Market from the luxury Italian fashion house brings colour and typical symbols of Sicilian folklore to the Piazza, with the super-Instagrammable retail pop-up now open until 15th January 2023.

Marketing 241
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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 trillion today to $5.4 trillion in 2026.”. Yet despite that rosy forecast, some brand marketers are asking themselves if the immense growth over the last couple of years was only due to a once

Consumer 306
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The strategy behind Chemist Warehouse’s online marketplace launch

Inside Retail

Chemist Warehouse announced the launch of an online marketplace last week in an effort to expand its online presence in the pharmacy, health and beauty categories. The platform, which was launched in partnership with Marketplacer, will be a closed marketplace, allowing Chemist Warehouse to pick and choose the suppliers and products it works with, ensuring every item meets its criteria.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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FedEx says it is delivering fewer packages than expected

Retail Wire

Package volume is lower this quarter than expected at FedEx. “In the U.S., you’re seeing again, as anticipated, a bit of a reset from the e-commerce boom and the volume surges that accompany that,” FedEx CFO Michael Lenz said.”We projected to have lower volume in our fiscal first and second quarter already. It just came in lower than our initial projections were.

ATS 189
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Carnaby celebrates Christmas with a new instagrammable installation

Retail Focus

Last night, Tuesday 8 November , Shaftesbury celebrated the launch of the new Carnaby Christmas installation with a Christmas Shopping and Dining Party. Thousands of shoppers attended the free, experiential event, with over 100 retailers, restaurants and bars coming together to offer immersive in-store activations, offers, and interactive workshops.

Shopping 182
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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Returns can be an excellent opportunity to sell something new to a known customer.

Returns 306
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Inside Designworks’ four-pronged expansion strategy

Inside Retail

After honing its existing portfolio throughout the pandemic, Designworks is looking to harness the substantial growth it has experienced to develop its local and international presence in the years ahead. Designworks is the wholesale arm of Brand Collective, which recently merged with Pas Group to form a $600 million business in April. Its portfolio includes a mix of about 20 licensed, vertical and owned brands, including Everlast, Mossimo, Bluey, Lonsdale, Umbro and Peter Rabbit.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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What Should You Be Doing With Your Shopper Data?

Wiser

Behind every customer experience is a story. Every single product bought has reasoning and meaning behind it that, as a brand or retailer, isn’t always easy to understand at a surface-level. This is where shopper data comes in. These insights help you understand what shoppers are thinking and feeling while moving through the aisles. What led them into your store?

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KENJI launches West Midlands flagship at the Bullring

Retail Focus

Hammerson has announced that KENJI, the East-Asian-inspired homeware and stationery brand, has opened its debut location in the West Midlands at the Bullring. Located on the Bullring’s middle level, the 3,250 sq ft West Midlands flagship showcases KENJI’s full range of eclectic homeware, collectable plushies and kawaii stationery ranges, alongside the brand’s extensive selection of East-Asian snacks and confectionery. .

ATS 182
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CNBC: Activist Investor Pressure Encouraged Kohl’s CEO to Take Levi’s Leadership Role

Retail TouchPoints

Levi Strauss & Co. (LS&Co.) CEO Chip Bergh said that pressure from activist investors encouraged Kohl’s CEO Michelle Gass to take on her upcoming role as President and eventual CEO of LS&Co. , according to CNBC. Firms have been pressuring Kohl’s to take measures that include spinning off its ecommerce business or selling itself , and while the executive team has focused on staying the course , the calls for more drastic action have not ceased.

Returns 298
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Strandbags rebrands to Strand after 95 years

Inside Retail

Trans-Tasman retailer Strandbags has changed its brand name to Strand as part of a multi-year modernisation strategy to attract new customers. The company will follow up the name change by investing in improving customers’ omnichannel experiences including modernising all systems, introducing automation and streamlining operations. Strand Group CEO Felicity McGahan said the brand’s legacy needs to “evolve” and attract a new generation of shoppers.

Boutique 246
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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The State of Boomer-Owned Small Business

Small Biz Trends

With so many young entrepreneurs making their mark in the business world, it can be easy to forget exactly how many successful business owners there are from the older generation. The State of Boomer-Owned Small Business. Millennials along with Generation X and Z can still learn a thing or two from the Baby Boomers, with 1 in 3 Americans relying on income from a Boomer-owned business.

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Newson’s Yard unveils new brands

Retail Focus

Grosvenor unveils the design and interiors brands expanding into Newson’s Yard, a new sustainable design hub housed in a re-imagined historic timber yard, as the property owner supports the growth of the renowned Pimlico Road Design District in London’s Belgravia. Designed by Stiff + Trevillion , the innovative redevelopment of the 1840s buildings celebrates their heritage and character while providing five new retail units, two food and beverage spaces and nine homes.

Boutique 182
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Carrefour and Publicis Join Forces to Scale Retail Media in Europe and LatAm

Retail TouchPoints

Carrefour Group — which was one of the first retailers in Europe to launch a retail media network — has created a joint venture with Publicis Groupe , with the goal of bringing the retail media market in Europe and Latin America to the same levels of scale and connectivity as in the U.S. Carrefour will hold 51% of the joint venture, with 49% held by Publicis Groupe, and it is expected to start operations in the first half of 2023.

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Chemist Warehouse launches new marketplace with expanded offer

Inside Retail

Australian pharmacy chain Chemist Warehouse has launched a new marketplace providing customers access to a broader range of products. Since physical stores and distribution centres are subject to limited capacity, the new marketplace provides both customers and suppliers with “unlimited digital shelf space,” says Nick Blatt, the head of e-commerce and digital customer experience at the retailer.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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10 Zelle Scams to Watch Out For

Small Biz Trends

In the age of online banking and money transfer apps like Zelle, it’s important to be aware of potential scams. This article will outline 10 common scams to watch out for when using Zelle to send money. By being vigilant and knowing the warning signs, you can protect yourself and your finances. Let’s get started! Can You Get Scammed Using Zelle to Transfer Money?

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Fenwick Newcastle reveals Christmas window theme Clarice Bean: Think Like an Elf

Retail Focus

Fenwick revealed its much-anticipated Newcastle Christmas window theme Clarice Bean: Think Like an Elf, which magically depicts the much-loved character Clarice Bean trying ‘exceptionordinarily’ hard to save her family’s Christmas and stop the Christmas spirit completely floating away. . This year’s theme was created in partnership with award-winning children’s author and illustrator Lauren Child CBE.

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Tuesday Morning Appoints New CEO and COO

Retail TouchPoints

Tuesday Morning , the off-price home goods retailer, has appointed Andrew T. Berger to lead the company as CEO. He replaces Fred Hand , who joined the company in May 2021. Berger’s appointment is effective immediately, following Hand’s decision to retire from the chief leadership role and the retailer’s board. At the time of Berger’s September 2022 appointment as Director of Tuesday Morning, the company had received a $32 million investment from Retail Ecommerce Ventures (REV), parent company of

Finance 290
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Australia’s retail sales growth can’t last. Here’s how to prepare for it

Inside Retail

The latest retail sales figures are really quite incredible. According to the Bureau of Statistics (ABS), retail sales rose by 0.6 per cent from August to September, the same figure as the month prior. It almost beggars belief considering interest rates have increased seven times since May with the Reserve Bank recently announcing another 0.25 per cent hike, adding an estimated $74 a month to repayments for Aussies with a $500,000 loan.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Food-at-home prices appear to be moderating

Retail Wire

The food-at-home Consumer Price Index for October showed a 12.4 percent increase, down from a 13 percent comparison in September and 13.5 percent difference in August.

ATS 130
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RIXO opens its third store located at 44 Carnaby Street

Retail Focus

RIXO opened its third store located at 44 Carnaby Street, in the heart of Londo n ’ s busiest shopping area. The 995 square ft store opens this November. The RIXO Carnaby store is the ?rst to be curated with a design studio. The ?t out of the store will be vintage inspi r ed , keeping true to RI X O ’ s brand DNA. The store will hold all current collections and products perfect for gifting moving into the Christmas period.

Location 182
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Why You Need a Content Supply Chain

Retail TouchPoints

In today’s social media-driven economy, the word content has never held more weight and currency. Consumers can’t get enough — the average digital content consumption is now six hours and 59 minutes per day, and that number is only going to continue to grow. So how can brands and retailers possibly keep up and continue to produce the amount of fresh content that their shoppers desire?

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Kaddy to close consumer arm, focus on fulfilment for trade partners

Inside Retail

Wholesale beverage marketplace Kaddy is to restructure its consumer business into a pure-play B2B fulfilment service provider following a strategic review. Newly appointed CEO Steve Voorma said the business is generating growth momentum with Kaddy Marketplace and has “significant scalability” across the industry. Kaddy will now operate as Kaddy Marketplace for wholesale trading between buyers and beverage suppliers and Kaddy Fulfilment – a specialised B2B warehousing and logistics service to the

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.