Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that arises now is, how can businesses stand out? According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously stud

Customer Experience 360

Customer Experience Management Marketing Returns 360

Hyken

DECEMBER 28, 2022

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .

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Customer Experience Accounting Fashion Management 113

National Retail Solutions

DECEMBER 27, 2022

A modern point-of-sale (POS) system for a small business provides many features that provide business owners with valuable tools to significantly increase revenue, save money, and exceed profit margins. However, these features, such as inventory tracking, reporting and analytics, sales performance monitoring, and CRM, are only useful if employees use[.].

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Point of Sale 97

LS Retail

DECEMBER 28, 2022

©iStock/Ridofranz Women entrepreneurs have numerous opportunities to kickstart their businesses in different regions all across the globe–one of them being in Canada. The North American country is ripe with advantages for aspiring businesswomen, such as its stable economy, low corporate taxes, equality and multiculturalism, and its access to the United States and Latin American countries.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

365 Retail

DECEMBER 29, 2022

It doesn’t matter what you’re selling as a retailer, be it products or services; you have to market it in some way, shape or form in order to make sales and generate revenue. There are many ways to market, with some proving more effective than others. And right now, cross-marketing appears to be bearing fruit for retailers. You could suggest that because competition is so rife in multiple industries, rather than be lone wolfs, companies now see the benefits of working together and co

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Marketing Promotions Returns ATS 109

Retail TouchPoints

DECEMBER 30, 2022

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Merchant Services Payment Services Consumer Location 330

Retail Wire

DECEMBER 27, 2022

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023. The first stores will reportedly appear in Connecticut, New York and Pennsylvania with others to come to Rhode Island in 2024.

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Department Stores ATS 246

Small Biz Trends

DECEMBER 29, 2022

Are you a business owner who is in the process of hiring a new employee? If so, you may be wondering how to go about drafting a job offer letter. In this article, we will share five job offer letter template examples that you can use as a guide. We will also provide tips on how to make your offer letters more persuasive. Let’s get started! What Is a Formal Job Offer Letter?

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Promotions Returns Management Marketing 133

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year.

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Customer Experience Consumer Accounting Marketing 321

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.

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Payment Services Finance Marketing Consumer 246

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

DECEMBER 30, 2022

Yes, the biggest deal going is Kroger’s merger with Albertsons, a plan that has a major regulatory hurdle to clear before achieving fruition, but the retail industry was rife with acquisition activity in many sectors, including Amazon’s purchase of iRobot, ChannelAdvisor’s acquisition by CommerceHub, Estée Lauder’s nab of Tom Ford and the Victoria’s Secret/Adore Me deal.

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Planning 130

Small Biz Trends

DECEMBER 28, 2022

Definition of a scammer: Someone who is extremely savvy and willing to devote hours to work, day and night. And we wish would put all that knowledge to better use. Scammers are money and identity thieves who are after you 24/7, and you have to be cognizant of that. Yet despite articles, seminars and other reminders, even the wariest of consumers can still be victims of a scammer.

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Accounting Returns Finance Consumer 122

Retail TouchPoints

DECEMBER 29, 2022

Food Lion and its customers helped provide 5.4 million meals to families in need through the supermarket’s annual Holidays Without Hunger campaign. The campaign is part of the Food Lion Feeds initiative, which benefits hunger-relief organization Feeding America through 33 local Feeding America member food banks as well as hundreds of partner feeding agencies within Food Lion’s 10 -state operating area.

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Checkout Management ATS Marketing 312

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). It has also agreed to waive franchisee debts related to the purchase of some corporate stores.

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Payment Services Finance Marketing Consumer 246

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

DECEMBER 30, 2022

Growth in the number of orders placed with DoorDash, Uber Eats and Grubhub slowed to about 5 percent, on average, in October and November vs. the previous year period, according to YipitData. That’s the slowest growth rate since the onset of the pandemic in 2020. DoorDash and Uber Eats alone are thought to control roughly 90 percent of the food delivery market in the U.S.

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Consumer Marketing ATS 130

VMS

DECEMBER 29, 2022

A handful of Amazon Fresh stores are built and appear ready to open, but it’s anyone’s guess as to when they might. There are at least seven such “zombie” stores around the country, The Information reports. This has left communities and landlords wondering when – and if – their ribbons will be cut. The delayed openings come as Amazon (Seattle) cuts costs amid anticipation of an economic downturn.

ATS 110

ATS 110

Retail TouchPoints

DECEMBER 30, 2022

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

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Outdoor Sporting Goods Apparel Location 306

Hyken

DECEMBER 27, 2022

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.

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Customer Experience Employee Engagement ATS 106

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

DECEMBER 30, 2022

Shrink is growing (yes, we said that) to damaging levels at chains stores nationwide, largely driven by organized crime rings, and the anti-theft measures being taken by Walgreens, CVS and Walmart are drawing attention for frustrating law-abiding shoppers. Walgreens has reportedly gone beyond locking up select, high-priced items in favor of putting entire categories of product behind plexiglass barriers.

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ATS 130

Small Biz Trends

DECEMBER 28, 2022

As a small business owner, you know the importance of invoicing and collection letters. Not only do they help you keep track of your sales and receivables, but they can also be an effective tool for collecting money owed to you. If you’re looking for some fresh ideas to help you write effective collection letters, check out the five collection letter samples in this article.

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Payment Services Accounting ATS 105

Retail TouchPoints

DECEMBER 27, 2022

U.S. retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. 24, 2022, according to preliminary Mastercard SpendingPulse data. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021.

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Accounting Consumer Shopping ATS 290

Hunton Andrews Kurth

DECEMBER 27, 2022

In a significant win for employers operating businesses utilizing delivery drivers, on November 29, 2022, the First Circuit Court of Appeals held in Immediato v. Postmates, Inc. that couriers completing local, intrastate deliveries were not exempt from the Federal Arbitration Act (“FAA”), and could be compelled to submit to arbitration, because they were not engaged in foreign or interstate commerce.

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Shipping Fulfillment ATS 104

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

DECEMBER 29, 2022

Union organizers scored a landmark victory in April when workers voted to form Amazon’s first union at the company’s largest warehouse on Staten Island, NY, but since then three efforts to unionize other facilities — one in Alabama and two more in New York — fell short on votes. Time will tell if the burst of pro-union enthusiasm at Amazon, Starbucks, REI and other retailers was fueled mostly by COVID-era discontent and if the subsequent response from management to raise pay and impr

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ATS Management 130

Small Biz Trends

DECEMBER 27, 2022

With the pandemic finally easing, everyone from homeowners to businesses is finally looking to complete their pending renovation jobs. An important part of any renovation work is painting. To start your own business, you must first figure out all the painting equipment and professional tools you will need. Where Can You Buy the Best Painting Tools and Painting Accessories?

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Accessories ATS Shopping 105

Retail TouchPoints

DECEMBER 27, 2022

The NRF Foundation has named five retail execs to its list of People Shaping Retail’s Future 2023. The honorees will be celebrated at the 2023 NRF Foundation Honors on Jan. 15, 2023 at New York City’s Marriott Marquis Times Square. The honorees, chosen for the efforts they have made to fortify communities and improve the lives of others, are: Aman Advani, Co-founder and CEO of Ministry of Supply ; Bahja Johnson, Head of Customer and Community Belonging and Enablement at Gap Inc. ; Erin Izen, Sen

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Re-Tales

DECEMBER 30, 2022

After 40+ years in retail, I guess I can be called an expert and I saw this list and it nailed many of the frustrations that retail workers deal with on a daily basis. A side note on #3, I worked for a while in a store that was in a senior citizen community and I remember one day when a customer whistled at me (like a dog) to get my attention. I proceeded to c**k my head to the side as if trying to hear something and kept walking, they whistled again and I stopped and cocked my head again and

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Planning ATS 98

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Retail Wire

DECEMBER 29, 2022

In a survey of 5,000 adults conducted by the Journal of the American Medical Association (JAMA), 23 percent said that a label warning of the environmental impact of red meat would deter them from buying such products at fast-food restaurants. “If, at a population level, we made even just some minor shifts to the way we make our food choices, substituting some beef items for less impactful choices, there can be a really measurable effect on climate change,” said Julia Wolfson, lead author of the

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ATS 130

Small Biz Trends

DECEMBER 26, 2022

One of the best defenses against phishing attacks is training. By teaching your employees how to recognize and report phishing attempts, you can help keep your company safe from hackers. But with so many training options available, how do you choose the right one for your business? We’ve compiled a list of the best phishing training options to help you decide.

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Management ATS 98

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable.

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Management Fulfillment Drop-Shipping Employee Engagement 279

VMS

DECEMBER 27, 2022

For all the challenges brick-and-mortar retailers have faced in recent times, from COVID to inflation and more, such stores have adapted to new constraints and found continued relevance, a white paper from location analytics firm Placer Labs Inc. (Los Altos, Calif.) concludes. That said, what does the near future hold for such retailers? To identify likely trends, Placer said it “looked at foot traffic data for leading brands and segments, dove into migration flows and analyzed office recovery p

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Location Shopping ATS 85

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance