Are Customer Loyalty Programs a Win for Brands and Retailers?
Wiser
JUNE 11, 2019
What brings shoppers back for more? Is it price? Quality? Assortment? Or something else? At Wiser, we were curious what were the major factors behind brand and retailer loyalty, so we turned to our network of smartphone-enabled shoppers. Here is what they said. Brick-and-Mortar or eCommerce? To begin, we wanted to know if online or in-store shopping was more popular among our mystery shoppers.
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