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The digitalisation of media has seen advertising budgets diverted towards social media campaigns and search engine marketing in Australia, 70 per cent of digital advertising spend goes to Meta and Google. For many retailers, these platforms have grown to consume the whole marketing funnel and their templated options have become the default. Metas advertising revenue in 2024 grew year-on-year, with ad impressions up 6 per cent across all platforms, however, price per ad increased by 14 per cent
Grocery inflation has become a defining challenge for consumers and retailers worldwide. As prices for essential goods continue to rise, shoppers are seeking cost-effective alternatives, leading to a significant surge in private-label sales.
Its no secret that brand loyalty is eroding amid increasing price sensitivity and digital overload. While personalized engagement tactics may have been a nice-to-have in years past, in this current environment they are now a necessity. To meet this challenge head on, DSW set out to deepen its consumer connections and create experiences that drove meaningful engagement with the help of personalization platform Moveable Ink.
The British Retail Consortium (BRC) has warned that shoplifting has become “all-too-common” as it found that over 16 million customers have witnessed shoplifting across the UK in the last 12 months. Nottingham and London were the two cities where incidents of shoplifting were witnessed by the highest percentage of shoppers, ranking at 32% and 29% respectively.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Essential Knowledge to Optimize Your Retail Audit Process A well-executed retail audit provides critical visibility into everything from shelf conditions and associate performance to customer sentiment and promotional effectiveness. However, each channel presents its own challengesboth operationally and in terms of data access. Below, well explore seven major retailer types, the unique hurdles they pose, and how you can leverage crowd-based or third-party audits to stay ahead.
Lululemon recently named seven-time Formula 1 world champion Lewis Hamilton its brand ambassador. Through this partnership, Hamilton will collaborate with the brand’s research, innovation, design and development teams, providing insight and feedback on athletic and lifestyle collections. Hamilton will feature prominently in Lululemon’s upcoming global campaign, “No Holding Back.” The campaign showcases the dedication required to become a champion through rigorous daily ph
Lululemon recently named seven-time Formula 1 world champion Lewis Hamilton its brand ambassador. Through this partnership, Hamilton will collaborate with the brand’s research, innovation, design and development teams, providing insight and feedback on athletic and lifestyle collections. Hamilton will feature prominently in Lululemon’s upcoming global campaign, “No Holding Back.” The campaign showcases the dedication required to become a champion through rigorous daily ph
In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. Ashley Buchanan, CEO, Kohl’s (Image courtesy Kohl’s) Like his predecessors , Buchanan said he sees plenty of opportunity for the company but that a turnaround will take time, indicating that the goal of the actions being taken in 2025 will lay a groundwork
The retail sector is undergoing a major transformation, fueled by rapid digital innovation. Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive.
Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. With over 450,000 active customers and an average repeat customer rate of 60 per cent, customer loyalty is key to the brands success. LSKD regularly conducts customer surveys and gathers feedback from conversations in its retail stores not to mention its 95,000-member private Facebook group to refine its product offering and communication strategy.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Looking to increase brand engagement, boost awareness and grow customer loyalty? It might be time to run a brand sweepstakes! By offering participants a chance to win a fun prize through this type of consumer promotion, you can create excitement for your brand, attract new customers and keep existing consumers coming back for more. But to plan a successful sweepstakes, youll need more than just an enticing prize.
As Aldi becomes the first food retailer globally to show tangible support to the Marine Stewardship Council (MSC), let’s have a look at the drive behind a shift towards sustainability, as well as some of the steps taken to achieve it. Push Towards Conservation Fish have long since been something the Brits love. We love to eat it, we love to catch it, and we even love entertainment themed around it.
Debenhams is back. Well, at least that’s what Boohoo Group CEO Dan Finley hailed this morning after unveiling its bold rebranding. After acquiring the distressed department store in 2022, Boohoo Group has pivoted the once-beloved high street favourite into a new direction, reintroducing it as what it claims to be Britains leading online department store with a marketplace model.
Glassons has opened its largest Australian store yet at Harbour Town Premium Outlets in Adelaide. The 350sqm store joins a raft of discount outlet brands, offering products at up to 60 per cent off regular store prices. “Our customers have been asking for Glassons and Harbour Town is excited to deliver the brand’s biggest store in Australia,” said Kylie Neal, Harbour Town Premium Outlets centre manager.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Ross Stores plans to open approximately 90 new stores in FY 2025, comprised of about 80 stores under the Ross Dress for Less banner and 10 dds Discounts locations. The discount retailer kicked off its fiscal year, which ends in February 2026, with a total of 19 store openings in March 2025. This spring, we continued to expand the store base of both Ross and dds, said Richard Lietz, EVP, Property Development at Ross Stores in a statement.
Pets at Home has entered a consultation with more than two thousand of its employees as the retailer streamlines its in-store management. The business is consulting with 2,500 store staff as it moves to a three-tier management structure, which currently includes store, deputy and assistant managers. Pets at Home is dropping the assistant store manager role, Retail Week reported.
Victorian-based Town & Country Pizza & Pasta has unveiled its first interstate location, in the Margaret River area of Western Australian. Joe Rossi, managing director and son of the founder, said it was a strategic decision to secure a site in the tourist region. A low-key introduction for the restaurant brands first interstate location was also deliberate, Rossi told Franchise Executives.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Microsoft has partnered with Curated for You to incorporate AI-powered fashion suggestions into everyday conversations in its AI assistant, Copilot. Microsoft Copilot is an AI-powered tool that integrates with various Microsoft applications and services including Word, Excel, PowerPoint, Outlook, Teams and the Microsoft Edge browser offering users a conversational chat interface to generate content, provide insights and automate tasks.
Multinational home and lifestyle retailer, Harvey Norman, announces The Gracechurch Centre, Royal Sutton Coldfield as the location for its next store in the UK. New UK headquarters will also be based at The Gracechurch Centre, providing a central hub for Harvey Normans operations. Investment will create up to 100 jobs supporting local employment opportunities.
Asda has axed hundreds of jobs connected to its botched 800m IT upgrade. More than 200 employees have been sacked without consultation in the latest round of job cuts from the supermarket chain, The Telegraph reported. It comes as the retailer has spent much of the past year busy untangling thousands of programmes responsible for its checkouts, administration and payroll from those of former owner Walmart.
Japanese apparel and homewares retailer Muji will launch its first Open Muji Food Market in Chatswood, Sydney on March 15 to 16, marking the debut of its Food Market in NSW. The event will feature five independent food brands from Melbourne and Sydney, offering a mix of Japanese and Asian-inspired flavours. Visitors can sample a selection of sweets and snacks from Muji’s new food range, with tasting sessions running throughout the day.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Its no secret that attracting and keeping retail talent is becoming ever more difficult. To tackle this challenge, luxury giant LVMH s North American division has taken its recruiting efforts straight to the source colleges and universities. At LVMH, we believe that our people are our greatest asset, and the longevity of our brands depends on attracting the most talented and passionate individuals , said Gena Smith, Chief Human Resources Officer at LVMH North America in comments shared with Ret
Asda is selling off some of its supermarket car parks as it looks to pay down its mounting debt pile. The grocery chain is understood to have launched a process to offload almost 10 acres of car parking space and nearby fields at five of its stores, The Telegraph reported. Newsteer, which has been advising Asda on the sales, has informed potential developers that Asda has identified surplus space at its stores in Slough, Reading, Burgh Heath near Epsom, Tilbury in Essex and Cardiff.
Luxury fashion brand Camilla is among the latest high-end retailers to open at Goodman’s Rosebery Engine Yards in Sydney’s south. The 154sqm boutique joins other premium brands, including Scanlan and Theodore, Saarde, Inartisan, and Oblica, along with beauty clinic Future Skin by Dr Amy Chahal. A My Reggio Childcare centre is also set to open later this year.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Lowes has a new sales associate Mylow , a conversational AI agent available anywhere, anytime for MyLowes loyalty members. Mylow is designed to help customers navigate the many questions that come with owning a home, from project planning to how-to advice to product searches. Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow provides customers with clear steps and practical solutions for home projects ranging from lawn care to home renovations and maintenan
New research from eBay Advertising finds that while 7 in 10 UK garden owners intend to spend on their outdoor space this year, value is a driving factor, with nearly three-quarters saying theyre more likely to buy discounted items. As rising costs continue to impact discretionary spending, many Brits are prioritising their gardens over leisure experiences 1 in 10 are choosing to invest in their outdoor spaces instead of going on holiday.
Poundland owner Pepco has formally appointed advisors at Teneo to handle the sale of the discount chain. The group revealed it was actively exploring a sale of the business last week as it claimed the UK retail market remains increasingly challenging” and additional tax changes from next month will impact the retailer’s cost base. Pepco said Poundland had continued to experience a negative like-for-like sales performance for the first two months of the year, with an underperformance
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