Sat.Mar 27, 2021 - Fri.Apr 02, 2021

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Why Investors are Racing to Buy Up Amazon’s Hottest Third-Party Sellers

Retail TouchPoints

There’s a modern-day gold rush on, except instead of the hills and creek beds of the American West, the landscape of this one is the vast, rich expanse of Amazon.com. With not a pan or pick in sight, fortunes are yet being made as an ever-increasing number of private equity investors flock to the ecommerce behemoth in search of what has become one of today’s richest commodities — successful Amazon third-party sellers.

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ARKET opens flagship store in Seoul – second destination in Korea

Retail Focus

Nordic lifestyle brand ARKET opens a new flagship store in Seoul on 9 April. Located in a six-floor building at Garosugil 30, in the vibrant shopping and cultural district of Gangnam, the new 0 0 4 0 2 3 – 9 4 0 store is ARKET’s second physical destination in Korea. Based in Stockholm, ARKET is a lifestyle destination with carefully made fashion and interior essentials for women, men, children, as well as a New Nordic vegetarian café.

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Get to Know Your Customer Day

Hyken

It’s been years since I’ve written about Get to Know Your Customer Day. Recently, however, I’ve been asked what it’s all about, so I thought it was time to bring it up again. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Get to Know Your Customer Day happens four times a year, on the third Thursday of each quarter, so they are held in January, April, July, and October.

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Factors That Affect the Retail Industry Nowadays

Retail Minded

Success in the retail business isn’t as simple as providing consumers with the opportunity to buy your products. Your customers themselves define your enterprise, nearly as much as your product line itself defines your entire enterprise. You may have already thought about your ideal customers and consumers, what they’re looking for, and their preference on how to shop.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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The New Realities Reshaping Store Design

Retail TouchPoints

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10 facts on the state of integration

Mulesoft

The pandemic has changed how organizations rely on their IT teams. IT was critical in the shift to remote work and maintaining operations in the new, virtual world — all while managing and implementing the day-to-day technical needs of the company. With this shift, digital transformation was no longer a question of “if,” but “how […]. The post 10 facts on the state of integration first appeared on MuleSoft Blog.

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Join Retail Minded’s Nicole Reyhle at Small Business Day from the National Main Street Center

Retail Minded

Retailers, are you ready to boost your store visibility, sales and overall success in 2021? The reality is, the past year has been difficult for many businesses – but small businesses in particular have been hit hard with the challenges presented by COVID-19. Keeping this in mind, Retail Minded’s Founder, Nicole Leinbach Reyhle, is thrilled to share expert insight that will offer actionable strategies and resources alike to aid small businesses as part of the National Main Street Cen

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Reports: Nike Cutting Ties With Six Retailers, Including DSW and Urban Outfitters

Retail TouchPoints

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. Macy’s will no longer receive products directly, but the Finish Line at Macy’s business will still carry Nike items.

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Gridded steel facade evokes bamboo forest at Hermès store in Tokyo

Dezeen

Parisian studio RDAI has designed a store on Tokyo 's prestigious Omotesando street for fashion house Hermès , which was designed to evoke aspects of Japanese nature and culture. The 488-square-metre store is the first freestanding Hermès outlet in Tokyo since the brand opened its Ginza emporium in 2001, which was also designed by RDAI. Above: a Hermès store on Tokyo's Omotesando Avenue.

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How to install basic Runtime Fabric CI/CD with Jenkins and Nexus

Mulesoft

This is the final article in a mini-series on Runtime Fabric. In this blog, we will review the basic building blocks for the Runtime Fabric CI/CD deployment process, then provide an end-to-end example using Git, Jenkins, and Nexus. Runtime Fabric deployment process The Runtime Fabric deployment process has two steps. First the application jar needs […].

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Guest Post: The 4 Most Common Misconceptions About Customer Service

Hyken

This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. Delivering excellent customer service means understanding the ins and outs of your customer personas, your competitive landscape, your business, and – of course – your own organization and industry.

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Putting the Customer First: Building a Profitable Online Presence

Retail TouchPoints

They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. Online is now the preferred method of shopping. The question is: are retailers ready to handle it? This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online pres

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Retail Springs to Life

Independent Retailer

The weather is warmer, the sun is brighter, flowers are in bloom, and spring is in the air. Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Now is the time to get ready to fully reopen and for brick-and-mortar retail to come back to life.

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How to connect to LDAPS using Java

Mulesoft

LDAP — or lightweight directory access protocol — is a protocol for accessing directory information services where information such as users and groups is stored. Historically, there have been two communication mechanisms to interact with an LDAP server: LDAPS (LDAP over SSL) which uses port 636, configured to require SSL. This protocol is old, but is […].

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Avoiding Stockouts: 5 Preventable Causes of Out-of-Stocks and What to Do About Them

Retail Times

Stockouts almost always make it to the “worst nightmare” lists of retailers, and for good reason. Not only do they lead to lost sales, but out-of-stocks also result in reduced customer satisfaction and lower loyalty levels. Shoppers often feel let down when you don’t have what they’re looking for, and the last thing you want is to disappoint customers.

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Herman Miller Group Opens Multipurpose Space in Chicago’s Fulton Market

Retail TouchPoints

Design and furnishings company Herman Miller has opened a standalone location in Chicago’s Fulton Market that brings together its growing family of eight brands under one roof in a new retail, showroom and exhibition space. The 45,000-square-foot location occupies a landmark 1920s brick building with an adjoining five-story newbuild, complete with a rooftop and outdoor pavilion.

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Moving Forward into 2021 with NAHANCO

Nahanco

It’s no secret that the events of 2020 had a dramatic effect on the retail industry. As retailers continue to evolve in 2021, your business needs may change. We want you to know that NAHANCO is here to support you. You might think of us as “the hanger company”, but our expertise goes far beyond just hangers. We are a leading distributor of many other categories of retail supplies.

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Best Pricing Guns for a Small Retail Business

Small Biz Trends

Even if you have a small retail business, pricing your products by hand is a labor-intensive task that takes up too much time. But you can overcome this inconvenience with pricing guns for your business so you can zip through the job. However, with so many pricing guns in the market, which one is the best one. And is there a big difference between each brand, after all, they all basically do the same thing.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Shipping Carriers Prohibiting the Shipment of Vaping Products Throughout the U.S.

Independent Retailer

As part of the “ Consolidated Appropriations Act, 2021, ” in the most recent COVID-19 relief bill signed into law on December 27, 2020, Congress amended the Prevent All Cigarette Trafficking (“PACT”) Act of 2009 to apply to e-cigarettes and all vaping products. While the bill only covers the USPS , the passage of PACT triggered all major U.S. shipping providers to jump on board with banning vape products.

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Post-COVID Consumer Priorities: Personal Budgets, Brands’ Social Responsibility

Retail TouchPoints

As the world emerges from the COVID-19 crisis, consumers plan to fundamentally change how they spend money and live their lives. According to the sixth EY Future Consumer Index , people are more worried about their health, families and futures than they were in October 2020, when the last Index was published. Many expect life to get harder, not easier.

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Resurrecting Retail: The Trailer

Retail Prophet

Few crises in modern history have so completely disrupted every aspect of daily life as the Covid-19 pandemic. Every market, industry, profession, service, and category of product was in some way rocked by its impact. Researched in real time from inside the crisis, Resurrecting Retail provides a comprehensive and surprising vision of how it will reshape every aspect of consumer life, including the very essence of why we shop.

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Amazing Business Radio: Adele Gutman Milne

Hyken

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Top Takeaways: While it is an age-old adage that word of mouth is the most powerful advertising, many companies have not yet embraced this wonderful opportunity.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Challenger Brands Are Failing On Online Delivery – Things Must Change 

Retail Minded

The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales. Ecommerce today is booming, catapulting online stores to new heights. E-retail revenues are set to re ach $6.54 trillion by 2022, as more and more retailers and entrepreneurs start moving online. In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years.

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7 Questions Every Retailer Should be Asking Itself About Ecommerce and Shopper Loyalty

Retail TouchPoints

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. And it’s by meeting those expectations that brands and retailers will create measurable ROI, drive sales and generate loyalty. Today’s non-linear and highly complex shopper journey is only illuminated through data that provides measurable insight and activation capability.

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5 Ways to Improve Customer Experience and Increase Conversion Rates

V Count

All big businesses know that getting people to visit your store is only the first step in the selling process. The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

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What's Your Side Hustle?

LS Retail

©iStock/ottoblotto From copywriting and consulting to social media management or private-labeling, side hustles give people a leg up in an economy that has had very little growth for the middle class in the last 40 years. What's the growth now? As of January, 2021, 34 percent of Americans have side hustles. Starting a side hustle is extremely easy if you know what you want to do.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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What Is Market Intelligence and How Can It Help Your Retail Operations?

Wiser

Market intelligence—this is one of those fun terms that could mean a million different things to a million different people. Unfortunately, that vagueness makes it easy to overlook how critically important market intelligence is. It also makes it too easy to do basic research into the market and competition and call it “market intelligence.” Don’t fall into this trap.

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Thrasio Completes $100 Million Funding Round, Hires JCPenney Exec as CFO

Retail TouchPoints

Leading Amazon rollup firm Thrasio has completed a $100 million Series C funding round, bringing the total raised since December 2020 to $1.35 billion. Additionally, Thrasio has hired former JCPenney CFO Bill Wafford to serve in the same role at the company. Thrasio is probably the best-known Amazon rollup firm , so-called because they “roll up” successful third-party Amazon sellers.

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Announcing our Partner Certification Champions!

Mulesoft

Congratulations and thank you to all of our partners who participated in the MuleSoft PKO Certification Champions contest! With your help, we raised $10,000 for the UN World Food Program! The contest ran from February 20 – March 20, 2021, and the race to get certified was fierce. We’re excited to celebrate those victories here. […]. The post Announcing our Partner Certification Champions!

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Be the Most Calm

LS Retail

©2019 Laurel J. Delaney. All rights reserved. "When adversity strikes, that's when you have to be the most calm. Take a step back, stay strong, stay grounded and press on." – LL Cool J.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!