Retail TouchPoints

MARCH 29, 2021

There’s a modern-day gold rush on, except instead of the hills and creek beds of the American West, the landscape of this one is the vast, rich expanse of Amazon.com. With not a pan or pick in sight, fortunes are yet being made as an ever-increasing number of private equity investors flock to the ecommerce behemoth in search of what has become one of today’s richest commodities — successful Amazon third-party sellers.

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Fulfillment Accounting Consumer Planning 340

Retail Focus

APRIL 1, 2021

Nordic lifestyle brand ARKET opens a new flagship store in Seoul on 9 April. Located in a six-floor building at Garosugil 30, in the vibrant shopping and cultural district of Gangnam, the new 0 0 4 0 2 3 – 9 4 0 store is ARKET’s second physical destination in Korea. Based in Stockholm, ARKET is a lifestyle destination with carefully made fashion and interior essentials for women, men, children, as well as a New Nordic vegetarian café.

Fashion 214

Fashion Location Marketing Management 214

Hyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. Recently, however, I’ve been asked what it’s all about, so I thought it was time to bring it up again. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Get to Know Your Customer Day happens four times a year, on the third Thursday of each quarter, so they are held in January, April, July, and October.

Management 134

Management ATS 134

Retail Minded

MARCH 31, 2021

Success in the retail business isn’t as simple as providing consumers with the opportunity to buy your products. Your customers themselves define your enterprise, nearly as much as your product line itself defines your entire enterprise. You may have already thought about your ideal customers and consumers, what they’re looking for, and their preference on how to shop.

Advertising 119

Advertising Target Market Consumer Wholesale 119

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

MARCH 31, 2021

Store Operations 337

Store Operations 337

Mulesoft

MARCH 29, 2021

The pandemic has changed how organizations rely on their IT teams. IT was critical in the shift to remote work and maintaining operations in the new, virtual world — all while managing and implementing the day-to-day technical needs of the company. With this shift, digital transformation was no longer a question of “if,” but “how […]. The post 10 facts on the state of integration first appeared on MuleSoft Blog.

Management 111

Management 111

Retail Minded

MARCH 29, 2021

Retailers, are you ready to boost your store visibility, sales and overall success in 2021? The reality is, the past year has been difficult for many businesses – but small businesses in particular have been hit hard with the challenges presented by COVID-19. Keeping this in mind, Retail Minded’s Founder, Nicole Leinbach Reyhle, is thrilled to share expert insight that will offer actionable strategies and resources alike to aid small businesses as part of the National Main Street Cen

ATS 113

ATS Shopping Marketing Consumer 113

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. Macy’s will no longer receive products directly, but the Finish Line at Macy’s business will still carry Nike items.

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Sporting Goods Wholesale Specialty Retailers Accounting 314

Hyken

APRIL 2, 2021

This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. Delivering excellent customer service means understanding the ins and outs of your customer personas, your competitive landscape, your business, and – of course – your own organization and industry.

Customer Experience 101

Customer Experience Accounting Promotions Consumer 101

Mulesoft

APRIL 1, 2021

This is the final article in a mini-series on Runtime Fabric. In this blog, we will review the basic building blocks for the Runtime Fabric CI/CD deployment process, then provide an end-to-end example using Git, Jenkins, and Nexus. Runtime Fabric deployment process The Runtime Fabric deployment process has two steps. First the application jar needs […].

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Independent Retailer

APRIL 1, 2021

The weather is warmer, the sun is brighter, flowers are in bloom, and spring is in the air. Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Now is the time to get ready to fully reopen and for brick-and-mortar retail to come back to life.

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Outdoor Consumer Store Layout Shopping 98

Retail TouchPoints

MARCH 31, 2021

They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. Online is now the preferred method of shopping. The question is: are retailers ready to handle it? This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online pres

Consumer 309

Consumer Inventory Management Boutique Management 309

Retail Times

MARCH 30, 2021

Stockouts almost always make it to the “worst nightmare” lists of retailers, and for good reason. Not only do they lead to lost sales, but out-of-stocks also result in reduced customer satisfaction and lower loyalty levels. Shoppers often feel let down when you don’t have what they’re looking for, and the last thing you want is to disappoint customers.

Merchant Services 98

Merchant Services Inventory Management Management Shrinkage 98

Mulesoft

MARCH 31, 2021

LDAP — or lightweight directory access protocol — is a protocol for accessing directory information services where information such as users and groups is stored. Historically, there have been two communication mechanisms to interact with an LDAP server: LDAPS (LDAP over SSL) which uses port 636, configured to require SSL. This protocol is old, but is […].

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Customer Experience

Nahanco

MARCH 30, 2021

It’s no secret that the events of 2020 had a dramatic effect on the retail industry. As retailers continue to evolve in 2021, your business needs may change. We want you to know that NAHANCO is here to support you. You might think of us as “the hanger company”, but our expertise goes far beyond just hangers. We are a leading distributor of many other categories of retail supplies.

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Jewelry Shipping Accessories ATS 98

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. And it’s by meeting those expectations that brands and retailers will create measurable ROI, drive sales and generate loyalty. Today’s non-linear and highly complex shopper journey is only illuminated through data that provides measurable insight and activation capability.

Advertising 291

Advertising Inventory Management Promotions Marketing 291

Small Biz Trends

MARCH 30, 2021

Even if you have a small retail business, pricing your products by hand is a labor-intensive task that takes up too much time. But you can overcome this inconvenience with pricing guns for your business so you can zip through the job. However, with so many pricing guns in the market, which one is the best one. And is there a big difference between each brand, after all, they all basically do the same thing.

Accessories 98

Accessories Marketing Retail Trends ATS 98

Retail Prophet

MARCH 30, 2021

Few crises in modern history have so completely disrupted every aspect of daily life as the Covid-19 pandemic. Every market, industry, profession, service, and category of product was in some way rocked by its impact. Researched in real time from inside the crisis, Resurrecting Retail provides a comprehensive and surprising vision of how it will reshape every aspect of consumer life, including the very essence of why we shop.

Consumer 98

Consumer Shopping Marketing ATS 98

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Hyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Top Takeaways: While it is an age-old adage that word of mouth is the most powerful advertising, many companies have not yet embraced this wonderful opportunity.

Advertising 96

Advertising Customer Experience Marketing ATS 96

Retail TouchPoints

MARCH 30, 2021

Last-mile delivery solution provider Pickup has closed a $15 million Series B funding round. The new capital will be used for “aggressive expansion” of the company’s “buy anywhere, deliver anywhere” offerings, including expanding Pickup’s geographic reach, scope of services and fulfillment capabilities. Pickup currently serves more than 75 cities across the U.S., partnering with retailers and commercial organizations that include Big Lots , At Home , Trane and American Standard.

Fulfillment 261

Fulfillment ATS 261

Independent Retailer

APRIL 1, 2021

As part of the “ Consolidated Appropriations Act, 2021, ” in the most recent COVID-19 relief bill signed into law on December 27, 2020, Congress amended the Prevent All Cigarette Trafficking (“PACT”) Act of 2009 to apply to e-cigarettes and all vaping products. While the bill only covers the USPS , the passage of PACT triggered all major U.S. shipping providers to jump on board with banning vape products.

Shipping 93

Shipping Accessories Consumer Shopping 93

Retail Minded

MARCH 31, 2021

The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales. Ecommerce today is booming, catapulting online stores to new heights. E-retail revenues are set to re ach $6.54 trillion by 2022, as more and more retailers and entrepreneurs start moving online. In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

LS Retail

MARCH 30, 2021

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Retail TouchPoints

MARCH 30, 2021

Denim brand Diesel has launched its “Diesel Hub” concept store in Shanghai, marking the first of multiple hubs the retailer plans to open worldwide. Measuring nearly 9,700 square feet , the hybrid retail/food and beverage concept showcases the world of Diesel in a way that taps into the demand for experiential interactivity that consumers are expected to continue to crave as the world emerges from the pandemic.

Boutique 261

Boutique Location Planning Consumer 261

V Count

APRIL 1, 2021

All big businesses know that getting people to visit your store is only the first step in the selling process. The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Wiser

MARCH 30, 2021

Market intelligence—this is one of those fun terms that could mean a million different things to a million different people. Unfortunately, that vagueness makes it easy to overlook how critically important market intelligence is. It also makes it too easy to do basic research into the market and competition and call it “market intelligence.” Don’t fall into this trap.

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Marketing Promotions Retail Marketing ATS 78

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

LS Retail

MARCH 27, 2021

©2019 Laurel J. Delaney. All rights reserved. "When adversity strikes, that's when you have to be the most calm. Take a step back, stay strong, stay grounded and press on." – LL Cool J.

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Retail TouchPoints

MARCH 31, 2021

GameStop has named Elliott Wilke to the role of Chief Growth Officer, effective April 5, 2021. He joins the retailer from Amazon , where he spent the past seven years holding a variety of senior roles across segments including Amazon Fresh, Prime Pantry and Worldwide Private Brands. At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

Marketing 260

Marketing Management ATS 260

Mulesoft

MARCH 30, 2021

Congratulations and thank you to all of our partners who participated in the MuleSoft PKO Certification Champions contest! With your help, we raised $10,000 for the UN World Food Program! The contest ran from February 20 – March 20, 2021, and the race to get certified was fierce. We’re excited to celebrate those victories here. […]. The post Announcing our Partner Certification Champions!

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Hyken

MARCH 29, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How Disney Knocks it Out of The Park With an Excellent Customer Experience (And How You Can Too) by Ellen Christenberry.

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Customer Experience Consumer ATS 72

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Customer Experience