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Ever since the pandemic shut down much of the retail and other industries, figures around retail crime have been steadily rising. With people more anxious and frustrated, customer aggression became more common, and with an ever deepening cost-of-living crisis (which includes increased prices at the till), theft is becoming more of an issue. So much so, that several retailers are starting to make more dedicated efforts to stamp it out.
A shopper profile is a description of a type or a set of customers. It describes the preferences and typicalities of a certain group of customers. While each individual is unique and has different needs and wants, customers can be divided into groups or profiles based on their similarities.
The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
For many shoppers, online reviews are crucial when making purchasing decisions. Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Some customers ask their friends and family directly for recommendations, but others often turn to Yelp, a common customer review site, Google, or social media to read up on reviews.
Amazon ’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future.
Amazon ’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future.
The inflation rate for the 12 months through March was up 4.2 percent, down from 5.1 percent for the year ending in February, according to the Personal Consumption Expenditures index.
Despite Australia being firmly into autumn, Budgy Smuggler isn’t going into hibernation until the temperature rises. Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. The brand sold 100,000 swimwear products over summer – representing a 50 per cent sales increase on the previous year – and is set to open a satellite office in France next month.
Campaign corner Taste tester. In Hershey’s commercial , we find out that Lane, a kid, chose to dress up as a Hershey's taste tester for career day at his elementary school. His principal informed Hershey's about Lane's choice, and after a year, Hershey's surprised the school by making Lane their official taste tester. As a part of this surprise, Hershey's also shared their shakes with the teachers and students, creating a heartwarming experience.
As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. Previously, companies could create Shops that linked out to their own website.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Coles says sales volumes improved in the third quarter despite mounting cost-of-living concerns and inflation. For the 12 weeks to March 26, group sales increased 6.5 per cent to $9.7 billion as consumer hospitality spending and increased immigration drove growth. Supermarket sales grew 7 per cent to $8.6 billion supported by an expansion of the ‘Dropped & Locked’ value campaign and the commencement of the MasterChef Cookware continuity program.
Auto dealerships have seen sales slow down due to high prices and borrowing rates. The same is not true of the auto parts market where “O’Reilly Automotive just posted a 10.8 percent first-quarter same-store sales increase, its twelfth consecutive quarter of comp gains. AutoZone, another auto parts retailer, is expected to post a 4.3 percent same-store increase when it reports next month.
Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the retailer’s five-year strategic growth plan. As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Chemist Warehouse has hit a mega milestone, officially opening its 500th store. The pharmacy retailer commemorated the landmark new store, at Croydon Central, Victoria, with a ribbon-cutting ceremony. Co-founders Mario Verrocchi and Jack Gance cut the ribbon in-store to officially kick off trade. Chemist Warehouse hosted a family-friendly day of activity for local Croydon shoppers to celebrate the store opening.
Amazon.com reported a $3.2 billion first-quarter profit, up from a loss of $3.8 billion a year ago. The retail, logistics and technology giant has cut tens of thousands of jobs in recent months in an effort to grow its bottom line. “The results indicate that ongoing cost-cutting measures are having a positive impact on Amazon’s business prospects,” said Jesse Cohen, senior analyst at Investing.com.
Toys ‘R’ Us parent company WHP Global has entered a partnership with omnichannel retailer El Puerto de Liverpool to launch the toy brand in Mexico for the first time. Initial plans include a combination of multiple flagship stores and a dedicated ecommerce site to fuel the iconic toy retailer’s global expansion. “We are very proud of partnering with WHP Global to bring the iconic Toys ‘R’ Us brand to Mexico,” said Charles Johnson, General Manager of Liverpool International and Boutiques at
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Sportano, a start-up digital brand, has recently launched its first physical store experience in Warsaw, designed by leading retail design agency, Dalziel & Pow. This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.
Amid intense cost of living and other inflationary pressures, retail workers are among the hardest hit within the Australian workforce, a new report has found. Many retail staff are struggling to make ends meet, with wages not proportionate to rising expenses. According to the 2023 O’Brien report – conducted by labour economist Dr. Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail indus
Twitter was the first social media site to allow cannabis advertising. It is now further relaxing its rules for weed ads to include product photos. “Going forward, certified advertisers may feature packaged cannabis products in ad creative. They may also continue responsibly linking to their owned and operated web pages and e-commerce experiences for CBD, THC, and cannabis-related products and services.
Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Earlier this year , Walmart rolled out an ecommerce platform aimed at meeting the needs of SMBs.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
US homeware retailer Bed, Bath & Beyond has filed for bankruptcy and has commenced a liquidation sale process. The 52-year-old omnichannel brand sells a range of merchandise primarily in the home and baby markets such as decorative homeware and lifestyle goods, accessories and textiles. At the start of the third quarter, the company implemented a turnaround plan with a refocus on merchandising and inventory control in a bid to strengthen its financial position following a loss of US$451 mill
Tyson Foods is laying off 10 percent of its corporate staff and reducing senior leadership roles by 15 percent. The leadership jobs being cut are primarily at the vice president and senior vice president levels. “This is not an easy day, and we recognize it will be difficult for our team members. While this will require time to process, these decisions are necessary to continue executing our long-term strategy and over time will make Tyson Foods stronger,” Tyson CEO Donnie King said
Yahoo Advertising has teamed up with ecommerce marketing platform Pear Commerce to bring shoppable ad products to its demand-side advertising platform (DSP). Pear’s technology connects CPGs with more than 3,000 retailers, representing nearly 165,000 locations across the U.S. and Canada, to put ads for their products in front of consumers that link directly to retailer sites where the product can be purchased.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Discount retailer The Reject Shop is facing a class action lawsuit for “purported underpayments” to staff, launched by specialist law firm Adero Law Between February 2016 and April 2021, seven former employees of the discount retailer allege underpayment during their employment with the company. However, in a statement, the retailer responded that “any under-award payments to team members, will be corrected” adding Adero Law has not clarified the details of the claims.
The U.S. economy grew at a 1.1 percent annual rate in the first quarter as consumers pulled back on spending in the face of inflation and higher interest rates. The gross domestic product grew around 2.2 percent yearly before the novel coronavirus pandemic.
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