Inside Retail

APRIL 25, 2023

Ever since the pandemic shut down much of the retail and other industries, figures around retail crime have been steadily rising. With people more anxious and frustrated, customer aggression became more common, and with an ever deepening cost-of-living crisis (which includes increased prices at the till), theft is becoming more of an issue. So much so, that several retailers are starting to make more dedicated efforts to stamp it out.

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Loss Prevention Checkout Department Stores Planning 244

Tokinomo

APRIL 26, 2023

A shopper profile is a description of a type or a set of customers. It describes the preferences and typicalities of a certain group of customers. While each individual is unique and has different needs and wants, customers can be divided into groups or profiles based on their similarities.

Consumer 246

Consumer Retail Trends Marketing 246

Retail Dive

APRIL 24, 2023

The struggling home goods retailer has been searching for a buyer since last year to no avail, and, after much delay, filed for bankruptcy Sunday.

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Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of.

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Customer Experience Social Commerce Checkout Returns 162

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Customer Experience

Wiser

APRIL 24, 2023

For many shoppers, online reviews are crucial when making purchasing decisions. Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Some customers ask their friends and family directly for recommendations, but others often turn to Yelp, a common customer review site, Google, or social media to read up on reviews.

Consumer 157

Consumer Advertising Shipping ATS 157

Retail TouchPoints

APRIL 28, 2023

Amazon ’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future.

Fulfillment 359

Fulfillment Planning Customer Experience Management 359

Inside Retail

APRIL 27, 2023

Despite Australia being firmly into autumn, Budgy Smuggler isn’t going into hibernation until the temperature rises. Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. The brand sold 100,000 swimwear products over summer – representing a 50 per cent sales increase on the previous year – and is set to open a satellite office in France next month.

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Accessories Returns Apparel Shipping 246

Tokinomo

APRIL 25, 2023

Campaign corner Taste tester. In Hershey’s commercial , we find out that Lane, a kid, chose to dress up as a Hershey's taste tester for career day at his elementary school. His principal informed Hershey's about Lane's choice, and after a year, Hershey's surprised the school by making Lane their official taste tester. As a part of this surprise, Hershey's also shared their shakes with the teachers and students, creating a heartwarming experience.

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Shopping ATS Marketing 246

Retail TouchPoints

APRIL 25, 2023

Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the retailer’s five-year strategic growth plan. As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team.

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Planning Consumer Management Marketing 305

Retail Dive

APRIL 27, 2023

The retailers are using their former competitor’s coupons as a temporary marketing strategy of their own.

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Marketing 137

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Inside Retail

APRIL 27, 2023

Coles says sales volumes improved in the third quarter despite mounting cost-of-living concerns and inflation. For the 12 weeks to March 26, group sales increased 6.5 per cent to $9.7 billion as consumer hospitality spending and increased immigration drove growth. Supermarket sales grew 7 per cent to $8.6 billion supported by an expansion of the ‘Dropped & Locked’ value campaign and the commencement of the MasterChef Cookware continuity program.

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Supermarket Consumer ATS 246

Retail Wire

APRIL 28, 2023

Auto dealerships have seen sales slow down due to high prices and borrowing rates. The same is not true of the auto parts market where “O’Reilly Automotive just posted a 10.8 percent first-quarter same-store sales increase, its twelfth consecutive quarter of comp gains. AutoZone, another auto parts retailer, is expected to post a 4.3 percent same-store increase when it reports next month.

Marketing 130

Marketing 130

Retail TouchPoints

APRIL 26, 2023

Toys ‘R’ Us parent company WHP Global has entered a partnership with omnichannel retailer El Puerto de Liverpool to launch the toy brand in Mexico for the first time. Initial plans include a combination of multiple flagship stores and a dedicated ecommerce site to fuel the iconic toy retailer’s global expansion. “We are very proud of partnering with WHP Global to bring the iconic Toys ‘R’ Us brand to Mexico,” said Charles Johnson, General Manager of Liverpool International and Boutiques at

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Boutique Planning Location Management 301

Retail Dive

APRIL 25, 2023

The further workforce reduction comes amid a search for a permanent CEO and sales declines at all the conglomerate’s brands.

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ATS 131

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Accounting

Inside Retail

APRIL 26, 2023

Amid intense cost of living and other inflationary pressures, retail workers are among the hardest hit within the Australian workforce, a new report has found. Many retail staff are struggling to make ends meet, with wages not proportionate to rising expenses. According to the 2023 O’Brien report – conducted by labour economist Dr. Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail indus

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Supermarket Promotions Management ATS 246

Retail Wire

APRIL 28, 2023

Amazon.com reported a $3.2 billion first-quarter profit, up from a loss of $3.8 billion a year ago. The retail, logistics and technology giant has cut tens of thousands of jobs in recent months in an effort to grow its bottom line. “The results indicate that ongoing cost-cutting measures are having a positive impact on Amazon’s business prospects,” said Jesse Cohen, senior analyst at Investing.com.

ATS 130

ATS 130

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Earlier this year , Walmart rolled out an ecommerce platform aimed at meeting the needs of SMBs.

Promotions 299

Promotions Management Consumer Shopping 299

Retail Focus

APRIL 27, 2023

Sportano, a start-up digital brand, has recently launched its first physical store experience in Warsaw, designed by leading retail design agency, Dalziel & Pow. This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

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Outdoor Accessories Customer Experience Fulfillment 130

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

APRIL 23, 2023

Chemist Warehouse has hit a mega milestone, officially opening its 500th store. The pharmacy retailer commemorated the landmark new store, at Croydon Central, Victoria, with a ribbon-cutting ceremony. Co-founders Mario Verrocchi and Jack Gance cut the ribbon in-store to officially kick off trade. Chemist Warehouse hosted a family-friendly day of activity for local Croydon shoppers to celebrate the store opening.

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Beauty and Health Health & Wellness ATS 246

Retail Wire

APRIL 27, 2023

Twitter was the first social media site to allow cannabis advertising. It is now further relaxing its rules for weed ads to include product photos. “Going forward, certified advertisers may feature packaged cannabis products in ad creative. They may also continue responsibly linking to their owned and operated web pages and e-commerce experiences for CBD, THC, and cannabis-related products and services.

Advertising 130

Advertising 130

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Many worry about the environmental impact of having online purchases delivered to their homes.

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Drop-Shipping Returns Shipping Consumer 289

Retail Dive

APRIL 25, 2023

The e-commerce giant said the program has already detected hundreds of problematic accounts.

Accounting 126

Accounting 126

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Customer Experience

Inside Retail

APRIL 23, 2023

US homeware retailer Bed, Bath & Beyond has filed for bankruptcy and has commenced a liquidation sale process. The 52-year-old omnichannel brand sells a range of merchandise primarily in the home and baby markets such as decorative homeware and lifestyle goods, accessories and textiles. At the start of the third quarter, the company implemented a turnaround plan with a refocus on merchandising and inventory control in a bid to strengthen its financial position following a loss of US$451 mill

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Consumer Finance Accessories Planning 246

Retail Wire

APRIL 27, 2023

Tyson Foods is laying off 10 percent of its corporate staff and reducing senior leadership roles by 15 percent. The leadership jobs being cut are primarily at the vice president and senior vice president levels. “This is not an easy day, and we recognize it will be difficult for our team members. While this will require time to process, these decisions are necessary to continue executing our long-term strategy and over time will make Tyson Foods stronger,” Tyson CEO Donnie King said

ATS 130

ATS 130

Retail TouchPoints

APRIL 25, 2023

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

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Shopping Payment Services Advertising Finance 290

Retail Dive

APRIL 28, 2023

The company is focused on expanding services like advertising, where growth outpaced its retail and cloud businesses.

Advertising 124

Advertising 124

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Marketing

Inside Retail

APRIL 23, 2023

Discount retailer The Reject Shop is facing a class action lawsuit for “purported underpayments” to staff, launched by specialist law firm Adero Law Between February 2016 and April 2021, seven former employees of the discount retailer allege underpayment during their employment with the company. However, in a statement, the retailer responded that “any under-award payments to team members, will be corrected” adding Adero Law has not clarified the details of the claims.

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Payment Services Shopping Management Planning 242

Retail Wire

APRIL 27, 2023

The U.S. economy grew at a 1.1 percent annual rate in the first quarter as consumers pulled back on spending in the face of inflation and higher interest rates. The gross domestic product grew around 2.2 percent yearly before the novel coronavirus pandemic.

Consumer 130

Consumer ATS 130

Retail TouchPoints

APRIL 26, 2023

The COVID-19 pandemic brought more changes to the retail and related service sectors than any other event in recent memory. These situations continue to impact the retail environment and especially its employees. Retail managers now face employee management and safety challenges that require additional tools and oversight. The New Retail Environment During the pandemic, retailers added face mask requirements, set up social distancing rules for checkout lines and increased cleaning protocols for

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Management Checkout Planning Returns 289

Retail Dive

APRIL 26, 2023

The company’s Poketo brand, which it acquired last year, recently opened a store in Santa Monica, California.

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Planning 122

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience