Inside Retail

JULY 20, 2022

Retail spending across Australia is up – but there is a catch, warns Australian Retailers Association CEO Paul Zahra. Releasing the latest monthly Mastercard SpendingPulse data this morning, that covers June, Zahra says consumer spending continued its strong trajectory, rising 11.1 per cent year on year. Every single retail category showed growth with fuel and convenience and jewellery leading the way, up by 23.1 per cent and 23.2 per cent respectively.

Home Furnishings 279

Home Furnishings Payment Services Apparel Consumer 279

Retail Dive

JULY 19, 2022

Inflation, rent hikes and lower consumer spending are among the challenges that some indie stores say are making things worse than during the pandemic.

Consumer 145

Consumer 145

Hyken

JULY 20, 2022

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind.

Customer Experience 120

Customer Experience Fashion ATS 120

Retail TouchPoints

JULY 21, 2022

Etsy has appointed its Chief Product Officer Kruti Patel Goyal as Depop CEO following the resignation of Maria Raga from the leadership role at the fashion resale marketplace. The appointment will be effective Sept. 12, 2022. Nick Daniel, Etsy VP of Product Management, has been promoted to the CPO role formerly held by Patel Goyal, and both Patel Goyal and Daniel will report to Etsy CEO Josh Silverman.

Advertising 312

Advertising Promotions Management Fashion 312

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

JULY 19, 2022

The chief executive of Kathmandu, Reuben Casey, has resigned after 12 years working with the New Zealand outdoor wear brand. KMD Brands Group CEO Michael Daly described Casey as an integral part of Kathmandu during his time with the brand where he served as CFO and COO prior to taking the CEO role. “He has built a strong brand leadership team, leaving Kathmandu well positioned for continuing growth.

Outdoor 264

Outdoor Promotions Planning ATS 264

Tokinomo

JULY 19, 2022

Campaign scoop. Thor’s Love for OldSpice. Playing Thor on stage is a hard job and without Old Spice, it seems almost impossible. In this commercial for Old Spice, Fake Thor confesses his love for its role and for lavender. As the commercial states: It takes thick skin to embody the God of Thunder, but that skin still needs moisturizing.

Marketing 246

Marketing 246

Retail TouchPoints

JULY 22, 2022

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites , log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last year. Moreover, two-thirds of corporate buyers including those in the manufacturing sector now offer online sales capabilities.

Accounting 312

Accounting Fulfillment Marketing Customer Experience 312

Inside Retail

JULY 20, 2022

Trans-Tasman retailer Strandbags has launched a new travel lifestyle brand called Nere. The new brand will release two seasonal fashion-inspired ranges each year, including travel bags, suitcases and accessories. Felicity McGahan, group CEO at Strandbags, described the new brand as a “key milestone” in modernising Strandbags’ travel offer. “We saw the opportunity to take our already successful Flylite travel brand and re-imagine it to become a travel lifestyle brand, suitable for today’s m

Accessories 246

Accessories Fashion ATS 246

Tokinomo

JULY 20, 2022

Times and trends are changing rapidly. Nowadays, sustainability and green initiatives are the centers of attention. The Planet is hurting and the retail industry is definitely part of the problem. That’s why conscious customers expect more from brands and retailers.

Green Retail 246

Green Retail Shopping 246

Retail Wire

JULY 20, 2022

Calls for a boycott of Walgreens are growing after two incidents where workers at different stores refused to sell customers condoms and oral contraceptives. “Instances like this are very rare and our policies are designed to ensure we meet the needs of our patients and customers while respecting the religious and moral beliefs of our team members,” said Fraser Engerman, the senior director of external relations for Walgreens.

Management 189

Management ATS 189

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Now, at the halfway point of the year, we thought we’d check in on how well our predictions have held up.

Social Commerce 306

Social Commerce Inventory Management Fulfillment Shipping 306

Inside Retail

JULY 21, 2022

Millennials are edging ever closer to owning the majority of the spending power in Australia, and their buyer behaviour is forcing retailers to focus even more heavily on meaningful emotional connections. With 86 per cent of consumers willing to pay more for a better customer experience, the drive to meet this need is forcing major players to adopt new ways of thinking to stay top of mind.

Marketing 246

Marketing Customer Experience Consumer Fashion 246

Retail Focus

JULY 19, 2022

Sloane Stanley has today announced the signing of London’s ‘most authentic barbers’, Ted’s Grooming Room, at 283 Fulham Road, with the brand set to open at this location by early September. The new 645 sq ft traditional barbershop, designed in-house with a 1920’s cinema theme running throughout, will feature the brand’s traditional barber chairs, eclectic décor and will provide an immersive and intimate experience for every visitor.

Location 147

Location Planning Management Shopping 147

Retail Wire

JULY 22, 2022

7-Eleven is letting 880 corporate workers go following its acquisition of Speedway, announced in 2020. “We are just over a year into our integration process following the $21 billion Speedway acquisition and have made significant progress. As with any integration, our approach includes assessing our combined organization structure,” said a company spokesperson.

130

130

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 306

Supply Chain Management Customer Experience Shipping Management 306

Inside Retail

JULY 19, 2022

While e-commerce may have been the name of the game two years ago at the peak of Covid-19 restrictions, as we’ve emerged from lockdowns, it’s clear that physical retail is not going anywhere. “Overall, the return to retail has made it clear how important the customer experience is in drawing people back. Throughout Covid lockdowns, customers missed the immersive, physical aspect of retail.

Promotions 246

Promotions Returns Customer Experience Supermarket 246

Retail Focus

JULY 19, 2022

The Frenchgate Partnership has announced the signing of premium fashion store, Tessuti as part of its regional expansion plans. Totaling 9,000 sq ft, the new Tessuti store will be launching in Doncaster’s premium shopping destination this Autumn and is taking the former Topshop space on the first floor, adjacent to H&M and River Island. Tessuti, Frenchgate, designed by an in-house team, will house a curated selection of men’s, women’s and children’s designer collections from designer brands

Fashion 147

Fashion Location Planning Shopping 147

Retail Wire

JULY 22, 2022

Uber has updated its delivery service offering to allow customers to place orders from grocery stores after hours, schedule deliveries and track their orders from the store to their door. Oskar Hjertonsson, head of Uber’s global grocery and new verticals business, said the company is “is betting in a huge way on grocery” and is in “a great position to build a great grocery business.”.

130

130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail TouchPoints

JULY 18, 2022

The other day I saw a screenshot of a Zoomer’s phone and was kind of blown away. Texting is so old school to these kids, it’s all about sending voice memos to each other now. Snap, Insta, iMessage, even WhatsApp. Text and emojis leave too much room for ambiguity, I was informed. Better to let friends and families hear it straight from the horse’s mouth.

Merchant Services 306

Merchant Services Customer Experience Advertising Consumer 306

Inside Retail

JULY 19, 2022

Redbubble has been ordered to fork out $78,000 to the Hells Angels for using its logo without permission, the second copyright case brought against the online marketplace in the last three years by the motorcycle club. The site, launched in 2007 and co-founded by Australian entrepreneur Martin Hosking, operates as a DIY for merchandise — users can have images of their choice printed on t-shirts, stickers, and mugs, and in turn, sell the items to other customers.

Promotions 246

Promotions Returns ATS 246

Small Biz Trends

JULY 17, 2022

Small businesses starting from scratch have a long road ahead of them when it comes to building a brand. Defining a mission, finding your voice and building trust all take time to develop, but luckily there are a few key steps new entrepreneurs can take to get there a little faster. To help get you started, a panel of Young Entrepreneur Council (YEC) members responded to the following question: “For small businesses starting from scratch, what would you say is the key to successful brand b

Advertising 142

Advertising Marketing Consumer ATS 142

Cisco Retail

JULY 20, 2022

Contributing Author: Marcus Moffett , CTO and Senior Director of Engineering and Architecture, U.S. Public Sector. Digital transformation, various regulations, increasing frequency and sophistication of cyber security threats, and new paradigms such as IoT and hybrid work are transforming enterprise networks and making them more complex to manage. These networks need a modern network management system to run the network efficiently through intelligent automation, securely through easy-to-adminis

Telecommunications 140

Telecommunications Management 140

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail TouchPoints

JULY 20, 2022

Save A Lot has entered a new partnership with RangeMe to scale the discount grocer’s sourcing efforts for new and innovative products. The deal will help Save A Lot fulfill its mission of providing consumers with products that meet their needs via new product discovery of emerging and established brands. RangeMe will provide Save A Lot with access to more than 200,000 suppliers as well as the ability to leverage a simplified submission process for suppliers interested in getting their prod

Grocer 305

Grocer Fulfillment Marketing Management 305

Inside Retail

JULY 18, 2022

Electronics retailer JB Hi-Fi says heightened customer demand drove strong sales growth during the second half, with its core JB Hi-Fi Australian business sales up by 10.9 per cent in the last quarter. In preliminary unaudited financial results released today, the company estimates group-wide sales for the full year were up 3.5 per cent to $9.2 billion.

Returns 246

Returns Shopping ATS 246

Small Biz Trends

JULY 19, 2022

In recent years TikTok has taken social media by storm. Today TikTok is available in over 150 countries, has over 1 billion users, and has been downloaded over 200 million times in the United States alone. Similar to YouTube, TikTok’s social media platform’s most appealing draw is its capability to share videos. TikTok is all about user-generated content, and besides sharing videos TikTok’s social media platform has evolved into a marketing channel for brands where they use the

Marketing 141

Marketing Payment Services Advertising Promotions 141

Cisco Retail

JULY 22, 2022

This is the first of a multi-part series intended to share practical knowledge about Git for network engineers, as well as some tips and tricks that I have learned over the years that will hopefully make your journey easier! Why Should I Know Git as a Network Engineer? Version control systems, primarily Git, are becoming more and more prevalent outside of the realm of software development.

Markdowns 135

Markdowns Location ATS 135

Advertisement

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Retail TouchPoints

JULY 21, 2022

Nordstrom, Inc. has promoted Deniz Anders to SVP and Chief Marketing Officer, and appointed DICK’s Sporting Goods senior executive Nina Barjesteh to the role of President of Nordstrom Product Group. Anders’ promotion follows the retirement of Scott Meden, which was announced earlier in 2022. A 22-year Nordstrom veteran, most recently as VP of Marketing, Anders will now lead the company’s marketing initiatives in brand programs, digital marketing, creative strategy and corporate affairs.

Marketing 300

Marketing Sporting Goods Merchant Services Apparel 300

Inside Retail

JULY 18, 2022

Major changes to the way Amazon operates are on the horizon. Last week, the e-commerce giant offered to refrain from using internal data to compete with third-party sellers on its marketplace and committed to treating all sellers equally when ranking their offers for the Buy Box, a shortcut that allows customers to add products to their cart or buy them immediately.

Wholesale 246

Wholesale Marketing Management Consumer 246

Small Biz Trends

JULY 21, 2022

The Internal Revenue Services and its Security Summit partners are encouraging professional tax preparers to increase their efforts to inform clients about the IRS Identity Protection PIN Opt-In Program to combat tax-related identity theft. IRS IP PINs are Now Available. The call came during the Security Summit’s annual summer campaign focused on tax professionals and taking steps to stop data theft from their offices.

Payment Services 138

Payment Services Returns Accounting 138

Cisco Retail

JULY 18, 2022

In my last blog post, Edge Native Applications Are Conquering the Smart Device Edge , you were introduced to edge native applications and to the categorization of the various edge tiers based on the LF Edge definition. This blog post will focus on the hardware and software aspects of each categorization to give you an extensive understanding on all possibilities at the edge – from every angle!

ATS 144

ATS Location 144

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance