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With claims Australia has been in a retail recession for 18 months, year-end result headlines are spruiking a consistent storyline of net profit losses – for most. But there’s one group of retailers bucking the trend. And that is the brands that have gone all-in on everyday low prices or EDLP. While sales might be up for brands that adopt a high/low pricing strategy like JB HiFi, their bottom line isn’t looking so rosy.
While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.
Campaign corner Smells like…Mayo? You know those great commercials for perfumes in which a celebrity goes on the mountain, then on the ocean while explaining how great it is to be free? Well, this is not that for sure. What if we were to tell you that Hellmans is launching a Mayo-inspired fragrance? With Will Levi’s help, Hellmans created a commercial that seems to mock all perfume commercials ever made in which Levi is presenting his No 8 fragrance.
John Lewis is bringing back its ‘Never Knowingly Undersold’ price promise two years after it was scrapped, as it reaffirms its commitment to quality products, brilliant service and competitive prices. Starting from Monday (9 September), the department store will price match its products in store and online to those across 25 major retailers, including M&S, Next, Boots and AO.com.
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. However, with the advent of generative AI, things are changing quickly today. Even many tech-savvy retailers are struggling to keep up.
Thrift retailer Savers has opened a boutique thrift store on Oxford Street, Darlinghust in Sydney – the first of its kind in Australia. The thrift store opening comes three months after Savers expanded into the suburb of Hoxton Park Prestons. “We’re excited to introduce Sydney shoppers to our first-ever Australian boutique store, a unique concept that takes our Thrift Proud movement to the next level,” said Michael Fisher, Savers Australia MD. “The new store will not only
Thrift retailer Savers has opened a boutique thrift store on Oxford Street, Darlinghust in Sydney – the first of its kind in Australia. The thrift store opening comes three months after Savers expanded into the suburb of Hoxton Park Prestons. “We’re excited to introduce Sydney shoppers to our first-ever Australian boutique store, a unique concept that takes our Thrift Proud movement to the next level,” said Michael Fisher, Savers Australia MD. “The new store will not only
The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.
Walmart has forged a new partnership with StockX that will bring pre-verified sneakers from the resale site to the retailer’s online marketplace. With this partnership, StockX will bring “hundreds of listings” to Walmart’s site, reaffirming the company’s focus on growing its resale business, according to Bloomberg. Although specific styles were not shared, brands ranging from Adidas to Asics, Jordan Brand and Nike will have a presence when the integration launches, which could be as early as nex
Plant-based burger chain Flave, launched by ex-Zambrero CEO Stuart Cook, has closed down. Stuart and Samantha Cook launched the vegan fast-food brand amid rapid growth in the plant-based food market and had plans to franchise the chain. However, the two Bondi stores were temporarily closed mid-2023. A shift in consumer habits has been blamed for the brand’s difficulties.
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Primark boss George Weston revealed the shoplifting epidemic is costing the fashion retailer more in losses than it pays in business rates. The chief executive of owner Associated British Foods told The Sun that theft in the retailer’s stores had become “socially acceptable”, adding that the perpetrators were “facing no consequences”. “The cost of shoplifting is now bigger than our bill for rates,” he said.
In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.
Sephora has reopened its largest store in Australia-New Zealand, the revamped Melbourne Central flagship. “This revitalised space offers customers an immersive beauty experience where they can explore our extensive product range and engage with the latest beauty tech and digital elements,” said Mark O’Keefe, GM at Sephora Australia and New Zealand. “As we celebrate our 10th anniversary in the Australian market, 2024 is a significant year for Sephora, and we are excited to
Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Building strong relationships with business-to-business (B2B) clients is crucial for any company that sells products or services to other businesses. Here are some tips on how to build great working relationships with your B2B customers. Focus on Understanding Their Needs The foundation of any good business relationship is understanding what the client needs and how you can help provide it.
Every retail ecommerce business — whether just starting out or well-established — reaches the point when adopting a more mature product information management (PIM) strategy becomes crucial to reach the next level of growth. For younger retailers that first launched with just a few product SKUs, scaling their PIM approach is necessary as partner networks and product lines expand.
Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.
In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
In today’s digital age, Pay Per Click (PPC) advertising is crucial for businesses aiming to boost their online presence and drive targeted traffic. This article discusses the importance of PPC, how to select the best Pay Per Click advertising company , and why Paramount Digital is considered the top choice in the UK. What is Pay Per Click Advertising?
Sustainability, or the capacity for people to positively coexist with the planet, is often said to have three pillars: social, economic and environmental. This definition recognizes that true environmental sustainability cannot be attained without addressing the health of the systems surrounding it. As an economics major in college, I learned that our economy comes down to people’s behavior.
Since 2001, Ghd Australia has continuously innovated in the haircare space. In 2008, the British company brought its innovation team in-house to remain at the forefront of the highly competitive industry. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
In today’s digital world, retail businesses cannot underestimate the significance of a smooth online customer journey. This includes all of your customer’s encounters with your online brand, from initial awareness of the company and its offerings to the post-purchase customer service experience. If you run an online retail business, you should prioritise making improvements to your specific online customer journey.
Ingka Group , the largest operator of Ikea stores worldwide, has been testing a new peer-to-peer resale marketplace in Madrid and Oslo this summer. The platform allows customers to connect directly in order to sell and buy used Ikea products. The pilot platform is free of charge and offers users recommended prices, professional photos and precise measurements for their listings.
Hallensteins Glassons anticipates reporting a higher net profit amid improved sales in the last fiscal year. In a trading update, the New Zealand-listed trans-Tasman fashion retailer said it expects to report a net profit of between NZ$34 million and $34.75 million (A$31.4 million to $32.1 million) in the fiscal year ended August 1, up from $32 million ($29.6 million) a year ago.
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Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom
British online retailer Asos has agreed to sell a 75% stake in its Topshop and Topman brands to investment company Heartland for £135 million (approximately $180 million ), multiple sources report. The new joint venture would see Asos retain a 25% share of the business. The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021.
As the retail landscape continues to evolve, so do customer expectations. Nowhere is that more evident than in the delivery experience, the next frontier in retail. Today, delivery has an almost unrivalled impact on customer loyalty and, therefore, revenue. As economic pressures persist and competition increases, customer expectations for shipping and delivery grow.
Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
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