Inside Retail

SEPTEMBER 5, 2024

With claims Australia has been in a retail recession for 18 months, year-end result headlines are spruiking a consistent storyline of net profit losses – for most. But there’s one group of retailers bucking the trend. And that is the brands that have gone all-in on everyday low prices or EDLP. While sales might be up for brands that adopt a high/low pricing strategy like JB HiFi, their bottom line isn’t looking so rosy.

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Net Profit Consumer Shopping Management 259

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.

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Payment Services Checkout Inventory Management Store Layout 162

Tokinomo

SEPTEMBER 1, 2024

Campaign corner Smells like…Mayo? You know those great commercials for perfumes in which a celebrity goes on the mountain, then on the ocean while explaining how great it is to be free? Well, this is not that for sure. What if we were to tell you that Hellmans is launching a Mayo-inspired fragrance? With Will Levi’s help, Hellmans created a commercial that seems to mock all perfume commercials ever made in which Levi is presenting his No 8 fragrance.

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Consumer Marketing 246

Retail Gazette

SEPTEMBER 5, 2024

John Lewis is bringing back its ‘Never Knowingly Undersold’ price promise two years after it was scrapped, as it reaffirms its commitment to quality products, brilliant service and competitive prices. Starting from Monday (9 September), the department store will price match its products in store and online to those across 25 major retailers, including M&S, Next, Boots and AO.com.

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Department Stores Returns Planning Shopping 131

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. However, with the advent of generative AI, things are changing quickly today. Even many tech-savvy retailers are struggling to keep up.

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Point of Sale Checkout Marketing Planning 312

Inside Retail

SEPTEMBER 5, 2024

Thrift retailer Savers has opened a boutique thrift store on Oxford Street, Darlinghust in Sydney – the first of its kind in Australia. The thrift store opening comes three months after Savers expanded into the suburb of Hoxton Park Prestons. “We’re excited to introduce Sydney shoppers to our first-ever Australian boutique store, a unique concept that takes our Thrift Proud movement to the next level,” said Michael Fisher, Savers Australia MD. “The new store will not only

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Thrift Store Boutique Fashion 298

Retail Focus

SEPTEMBER 3, 2024

The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.

Location 147

Location Planning Shopping ATS 147

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

Inside Retail

SEPTEMBER 1, 2024

Plant-based burger chain Flave, launched by ex-Zambrero CEO Stuart Cook, has closed down. Stuart and Samantha Cook launched the vegan fast-food brand amid rapid growth in the plant-based food market and had plans to franchise the chain. However, the two Bondi stores were temporarily closed mid-2023. A shift in consumer habits has been blamed for the brand’s difficulties.

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Marketing Consumer Planning 299

Retail Wire

SEPTEMBER 2, 2024

At the 3rd World Power Battery Conference held in Yibin City, Sichuan Province, Kaiyi Auto unveiled its latest international models, marking a significant milestone in the company’s global expansion strategy.

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ATS 264

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Focus

SEPTEMBER 5, 2024

Building strong relationships with business-to-business (B2B) clients is crucial for any company that sells products or services to other businesses. Here are some tips on how to build great working relationships with your B2B customers. Focus on Understanding Their Needs The foundation of any good business relationship is understanding what the client needs and how you can help provide it.

Planning 130

Planning Management 130

Retail TouchPoints

SEPTEMBER 6, 2024

Over the past 10 years, Prime Day has become a critical sales event for brands, especially for the countless small- and medium-sized sellers that rely on Amazon to grow their businesses. But Prime Day’s impact has permeated the entire retail industry, with direct competitors like Target and Walmart launching their own midsummer sales holidays and brands designing their own unique campaigns to ride the wave of consumer intent.

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Promotions Marketing Shopping Planning 290

Inside Retail

SEPTEMBER 5, 2024

Sephora has reopened its largest store in Australia-New Zealand, the revamped Melbourne Central flagship. “This revitalised space offers customers an immersive beauty experience where they can explore our extensive product range and engage with the latest beauty tech and digital elements,” said Mark O’Keefe, GM at Sephora Australia and New Zealand. “As we celebrate our 10th anniversary in the Australian market, 2024 is a significant year for Sephora, and we are excited to

Marketing 278

Marketing ATS 278

Retail Wire

SEPTEMBER 3, 2024

Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.

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Location 263

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Gazette

SEPTEMBER 6, 2024

Primark boss George Weston revealed the shoplifting epidemic is costing the fashion retailer more in losses than it pays in business rates. The chief executive of owner Associated British Foods told The Sun that theft in the retailer’s stores had become “socially acceptable”, adding that the perpetrators were “facing no consequences”. “The cost of shoplifting is now bigger than our bill for rates,” he said.

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Fashion Planning ATS 137

Retail TouchPoints

SEPTEMBER 6, 2024

Walmart has forged a new partnership with StockX that will bring pre-verified sneakers from the resale site to the retailer’s online marketplace. With this partnership, StockX will bring “hundreds of listings” to Walmart’s site, reaffirming the company’s focus on growing its resale business, according to Bloomberg. Although specific styles were not shared, brands ranging from Adidas to Asics, Jordan Brand and Nike will have a presence when the integration launches, which could be as early as nex

Consumer 290

Consumer Shopping Customer Experience ATS 290

Inside Retail

SEPTEMBER 5, 2024

Hallensteins Glassons anticipates reporting a higher net profit amid improved sales in the last fiscal year. In a trading update, the New Zealand-listed trans-Tasman fashion retailer said it expects to report a net profit of between NZ$34 million and $34.75 million (A$31.4 million to $32.1 million) in the fiscal year ended August 1, up from $32 million ($29.6 million) a year ago.

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Net Profit Fashion Accessories 277

Retail Wire

SEPTEMBER 5, 2024

Verizon Communications Inc. has announced its intention to acquire Frontier Communications Parent Inc. in a $20 billion all-cash transaction, and the agreement is "definitive.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

SEPTEMBER 3, 2024

John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom

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Planning Marketing Management Shopping 125

Retail TouchPoints

SEPTEMBER 5, 2024

British online retailer Asos has agreed to sell a 75% stake in its Topshop and Topman brands to investment company Heartland for £135 million (approximately $180 million ), multiple sources report. The new joint venture would see Asos retain a 25% share of the business. The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021.

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Wholesale Payment Services Department Stores Returns 288

Inside Retail

SEPTEMBER 3, 2024

Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.

Fashion 279

Fashion Accessories 279

Retail Wire

SEPTEMBER 2, 2024

Small Pet Select has launched what it claims to be the most environmentally friendly cat litter on the market, made from hemp.

Marketing 306

Marketing 306

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

SEPTEMBER 2, 2024

Gymshark is set to open its first permanent store outside the UK this year inside UAE’s Dubai Mall. It will be the gymwear giant’s third store, following the opening of its flagship on London’s Regent Street in October 2022, and its recent launch in the city’s Westfield Stratford City this summer. The new store will open towards the end of 2024 on the ground floor of Dubai Mall – the second-largest mall in the world by total land area, welcoming over 54m shoppers through

Shipping 122

Shipping 122

Retail TouchPoints

SEPTEMBER 6, 2024

Ingka Group , the largest operator of Ikea stores worldwide, has been testing a new peer-to-peer resale marketplace in Madrid and Oslo this summer. The platform allows customers to connect directly in order to sell and buy used Ikea products. The pilot platform is free of charge and offers users recommended prices, professional photos and precise measurements for their listings.

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Home Furnishings Returns Marketing ATS 278

Inside Retail

SEPTEMBER 1, 2024

As the retail landscape continues to evolve, so do customer expectations. Nowhere is that more evident than in the delivery experience, the next frontier in retail. Today, delivery has an almost unrivalled impact on customer loyalty and, therefore, revenue. As economic pressures persist and competition increases, customer expectations for shipping and delivery grow.

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Shipping Drop-Shipping Fulfillment Checkout 278

Retail Wire

SEPTEMBER 1, 2024

Haircare brand Rhyme & Reason is leading a new environmental initiative with its #NoNewPlastic campaign, aiming to address the growing issue of plastic waste.

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

365 Retail

SEPTEMBER 1, 2024

Driven by fast technology adoption, the retail sector is changing fundamentally. Among the most important developments changing the retail scene is the Internet of Things (IoT). With its network of linked devices, IoT is not only improving retail operations but also altering the customer experience in ways unthinkable a few years ago. From tailored shopping experiences to simplified inventory control , IoT is leading in producing what we now call “smart stores.” This paper investigat

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Payment Services Shrinkage Checkout Consumer 120

Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number

Shipping 277

Shipping Promotions ATS Customer Experience 277

Inside Retail

SEPTEMBER 2, 2024

Since 2001, Ghd Australia has continuously innovated in the haircare space. In 2008, the British company brought its innovation team in-house to remain at the forefront of the highly competitive industry. Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey.

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Consumer Planning Management Fashion 278

Retail Wire

SEPTEMBER 4, 2024

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

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Promotions 246

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance