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At the League of Leaders meeting earlier this month, Joe Mueller, Kellogg Company’s VP, industry and customer development, discusses how CPGs and retailers can reevaluate how their partnerships to deliver mutual value and elevate their performance.
While you might think that only sales are the indicator of a top-performing store, there are various KPIs and metrics that can shed some light on the progress of your business. In this article, we are going to show you 10 of the most important retail metrics and KPIs that you should be tracking and analyzing. Before we get started, let’s do a small recap about metrics and KPIs in retail.
As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.
Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
In the fast-paced world of retail, a well-designed and comfortable employee area can significantly impact staff productivity and job satisfaction. Creating a cosy and functional space for your employees promotes their well-being and enhances teamwork and morale. To help you keep your staff comfortable and motivated, we will explore some strategies and ideas specifically tailored for UK retail businesses.
Although it’s customary for the leadership of dominant retail brands to declare that they are focused on what they are doing and aren’t worried about what the competition is doing, it would be wise to take that with a grain of salt. That’s particularly true of the athletic footwear and apparel business in a growth market like China, where there are a lot of new entrants and the early movers are beginning to seriously sweat the competition.
Brands and retailers rely on the supply chain so that they can continue to operate and get products to customers. However, with fresh challenges, a cost of living crisis and many other factors getting in the way, the supply chain for many of these brands is struggling, which is impacting operations all over the globe. The supply chain in the UK has been in crisis since 2021 and in the year ending June 2022, it was estimated to have cost small and medium-sized businesses £3.9 billion , which only
Brands and retailers rely on the supply chain so that they can continue to operate and get products to customers. However, with fresh challenges, a cost of living crisis and many other factors getting in the way, the supply chain for many of these brands is struggling, which is impacting operations all over the globe. The supply chain in the UK has been in crisis since 2021 and in the year ending June 2022, it was estimated to have cost small and medium-sized businesses £3.9 billion , which only
Artificial intelligence (AI) is a way of technology that is increasingly being used in various industries. Marketing is no exception. AI in retail offers many business opportunities and benefits. The use of artificial intelligence in retail marketing allows to develop and improve many things. Among them, it can increase the effectiveness of advertising campaigns, and improve sales processes.
The Federal Trade Commission (FTC) has proposed a new rule that would ban fake online reviews. The rule would prohibit companies from buying or selling fake reviews, suppressing negative reviews, and “review hijacking.” It would also bar company executives or insiders from leaving reviews of their products or services without disclosing their relationships.
The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.
Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.
Campaign corner Superbowl excitement. Pepsi is bringing the excitement of the Super Bowl halftime show to the UEFA Champions League kick-off show. Pepsi has a long history of sponsoring the Super Bowl halftime show, and now they are leveraging their partnership with the Champions League to create a similarly spectacular experience. The kick-off show will feature a star-studded lineup of performers, including Dua Lipa, who performed at the Super Bowl halftime show in 2021.
Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country
Hyundai Motor Group overtook General Motors in U.S. electric vehicle sales in the second quarter of 2023, as the South Korean automaker’s Ioniq 5 and Kia EV6 models gained popularity. Hyundai sold 29,542 electric vehicles in the U.S. during the quarter, up 182% from the same period a year ago, according to data from InsideEVs.
Discover the healing power of the Japanese forests at Tatcha’s Forest Awakening Pop-Up, developed in harmony with exclusive retail partner Space NK to celebrate the launch of Tatcha’s NEW Forest Awakening Body Collection. Bringing the benefits of healing hinoki to London Step into the Tatcha Forest Awakening Pop-Up, developed in harmony with Space NK.
Amazon will invest an estimated $7.8 billion by 2030 to expand its data center operations in Ohio, marking the second-biggest private sector company investment in the state, according to Ohio Governor Mike DeWine. The news comes as Amazon’s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Uniqlo Australia says an internal audit has uncovered underpayments of staff stretching back seven years with the fashion retailer now contacting impacted workers to organise redress. An email from the brand to a former employee, shared with Inside Retail , shows Uniqlo identified “a number of errors” in the calculation of wages and superannuation payments between July 1, 2015 and June 30 last year.
Self-checkout machines have become increasingly popular in recent years, as they offer a convenient and efficient way to pay for groceries and other items. However, some people have tried to take advantage of these machines by cheating, such as by scanning cheaper items instead of the more expensive ones they actually bought. But retailers are.
Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.
The Federal Trade Commission (FTC) has proposed a new rule to crack down on fake online reviews, which the agency noted are likely to become more prevalent with the rise of generative AI. If passed, the new rule would ban the use of fake reviews in online listings as well as the suppression of negative reviews and paying for positive reviews. The formal rule proposal follows a series of case-by-case enforcement actions taken by the FTC, including a settlement with Fashion Nova for $4.2 million f
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close
Nike has been a pioneer in omnichannel retailing, and its recent decision to pull back from wholesale distribution is a further example of its commitment to this strategy. In the past, Nike relied heavily on wholesale partners to sell its products. However, in recent years, the company has been shifting its focus to direct-to-consumer sales.
While some fallen retailers return as “ghost IPs” that exist only to wring the final few dollars out of their names, Overstock CEO Jonathan Johnson has far more concrete plans for the company’s acquisition of Bed Bath & Beyond’s intellectual assets. The most eye-catching part of the plan — rebranding Overstock’s own website as Bed Bath & Beyond — is at the center of the strategy: a way to marry the best aspects of each company.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Armani Beauty has opened a flagship in China in the city of Hainan, following the December debut of the first one in Shenzhen. The 140sqm flagship store features a ‘conveyor belt’ called Red River, displaying cosmetic products from brands such as Power Fabric Foundation, Lip Maestro Satin, Lip Maestro, and Lip Power, as well as the brand’s fragrance collections including Acqua di Giò, Armani Code, Sì, and My Way.
Walmart is testing tiny stores in popular vacation destinations, far from its traditional big-box format. The stores are called General Markets and are about 1,500 square feet, which is about one-tenth the size of a typical Walmart. They carry a limited selection of products, including snacks, drinks, souvenirs, and beach gear. The first General Market.
In the ever-evolving world of retail, personalisation has become a key driving force in enhancing customer experiences. As a retail journalist with two decades of experience, I’ve closely observed emerging trends in the UK’s retail sector. In this blog, we’ll explore the five new retail trends that are shaping the personalisation gift market in 2023.
As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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