Sat.Jul 01, 2023 - Fri.Jul 07, 2023

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Someone’s Missing in Retailer-CPG Negotiations

RIS News

At the League of Leaders meeting earlier this month, Joe Mueller, Kellogg Company’s VP, industry and customer development, discusses how CPGs and retailers can reevaluate how their partnerships to deliver mutual value and elevate their performance.

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10 essential retail metrics and KPIs for brick and mortar retailers

Tokinomo

While you might think that only sales are the indicator of a top-performing store, there are various KPIs and metrics that can shed some light on the progress of your business. In this article, we are going to show you 10 of the most important retail metrics and KPIs that you should be tracking and analyzing. Before we get started, let’s do a small recap about metrics and KPIs in retail.

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Consumers Want an Experience That’s Driven by Cloud Retailing – Even if They Don’t Know It

Retail TouchPoints

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

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As shoplifting soars, will self-checkout barriers become the norm?

Retail Gazette

Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Creating a Cosy and Functional Employee Area – Boosting Staff Productivity and Satisfaction

365 Retail

In the fast-paced world of retail, a well-designed and comfortable employee area can significantly impact staff productivity and job satisfaction. Creating a cosy and functional space for your employees promotes their well-being and enhances teamwork and morale. To help you keep your staff comfortable and motivated, we will explore some strategies and ideas specifically tailored for UK retail businesses.

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Why Nike’s China rebound is still up in the air

Inside Retail

Although it’s customary for the leadership of dominant retail brands to declare that they are focused on what they are doing and aren’t worried about what the competition is doing, it would be wise to take that with a grain of salt. That’s particularly true of the athletic footwear and apparel business in a growth market like China, where there are a lot of new entrants and the early movers are beginning to seriously sweat the competition.

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The Role Of AI In Retail Marketing

Retail Minded

Artificial intelligence (AI) is a way of technology that is increasingly being used in various industries. Marketing is no exception. AI in retail offers many business opportunities and benefits. The use of artificial intelligence in retail marketing allows to develop and improve many things. Among them, it can increase the effectiveness of advertising campaigns, and improve sales processes.

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FTC Proposes New Rule to Ban Fake Online Reviews

Retail Wire

The Federal Trade Commission (FTC) has proposed a new rule that would ban fake online reviews. The rule would prohibit companies from buying or selling fake reviews, suppressing negative reviews, and “review hijacking.” It would also bar company executives or insiders from leaving reviews of their products or services without disclosing their relationships.

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Data: Retailer insolvencies hit new record amid cost-of-living crisis

Retail Gazette

The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.

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Has the Age of Shoppable TV Finally Arrived? NBCU is Banking on it.

Retail TouchPoints

Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Why retailers must consider accepting crypto payment options for the future

Inside Retail

In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.

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Home Depot Expects Battery-Powered Products to Represent Over 85% of Lawn Equipment Sales by 2028

Retail Wire

The home depot merchandise landscape shifts to battery-powered by 2028.

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4th of July, Unattended retail, and Shopping Hub - Weekly Snacks #61

Tokinomo

Campaign corner Superbowl excitement. Pepsi is bringing the excitement of the Super Bowl halftime show to the UEFA Champions League kick-off show. Pepsi has a long history of sponsoring the Super Bowl halftime show, and now they are leveraging their partnership with the Champions League to create a similarly spectacular experience. The kick-off show will feature a star-studded lineup of performers, including Dua Lipa, who performed at the Super Bowl halftime show in 2021.

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Reports: Alex and Ani Shutters 20 Stores and Rhode Island Headquarters

Retail TouchPoints

Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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New app helps grocers, consumers reduce food waste

Inside Retail

Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country

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Hyundai Overtakes GM in U.S. EV Sales, But Tesla’s Dominance Continues

Retail Wire

Hyundai Motor Group overtook General Motors in U.S. electric vehicle sales in the second quarter of 2023, as the South Korean automaker’s Ioniq 5 and Kia EV6 models gained popularity. Hyundai sold 29,542 electric vehicles in the U.S. during the quarter, up 182% from the same period a year ago, according to data from InsideEVs.

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Tatcha’s Immersive Forest Experience in Covent Garden

Retail Focus

Discover the healing power of the Japanese forests at Tatcha’s Forest Awakening Pop-Up, developed in harmony with exclusive retail partner Space NK to celebrate the launch of Tatcha’s NEW Forest Awakening Body Collection. Bringing the benefits of healing hinoki to London Step into the Tatcha Forest Awakening Pop-Up, developed in harmony with Space NK.

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AWS to Invest an Additional $7.8B to Expand Ohio Facilities

Retail TouchPoints

Amazon will invest an estimated $7.8 billion by 2030 to expand its data center operations in Ohio, marking the second-biggest private sector company investment in the state, according to Ohio Governor Mike DeWine. The news comes as Amazon’s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Uniqlo underpaid staff, remediation underway

Inside Retail

Uniqlo Australia says an internal audit has uncovered underpayments of staff stretching back seven years with the fashion retailer now contacting impacted workers to organise redress. An email from the brand to a former employee, shared with Inside Retail , shows Uniqlo identified “a number of errors” in the calculation of wages and superannuation payments between July 1, 2015 and June 30 last year.

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Self-Checkout Machines Are Getting Smarter, So Don’t Try to Cheat

Retail Wire

Self-checkout machines have become increasingly popular in recent years, as they offer a convenient and efficient way to pay for groceries and other items. However, some people have tried to take advantage of these machines by cheating, such as by scanning cheaper items instead of the more expensive ones they actually bought. But retailers are.

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Gramicci opens first global store in Covent Garden’s Seven Dials

Retail Focus

Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.

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FTC Proposes New Ban on Online Review Fakery

Retail TouchPoints

The Federal Trade Commission (FTC) has proposed a new rule to crack down on fake online reviews, which the agency noted are likely to become more prevalent with the rise of generative AI. If passed, the new rule would ban the use of fake reviews in online listings as well as the suppression of negative reviews and paying for positive reviews. The formal rule proposal follows a series of case-by-case enforcement actions taken by the FTC, including a settlement with Fashion Nova for $4.2 million f

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Kmart to close Adelaide store, cull 100 jobs

Inside Retail

Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close

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Nike’s Omnichannel Strategy: A Masterclass in Retailing

Retail Wire

Nike has been a pioneer in omnichannel retailing, and its recent decision to pull back from wholesale distribution is a further example of its commitment to this strategy. In the past, Nike relied heavily on wholesale partners to sell its products. However, in recent years, the company has been shifting its focus to direct-to-consumer sales.

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Amazon to offer custom deal feeds for Prime Day

Retail Dive

The e-commerce retailer is showcasing discounted products in shoppable videos and photos from influencers, customers and brands.

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Serta Simmons Exits Chapter 11 With Plans for an Updated Product Portfolio

Retail TouchPoints

Serta Simmons Bedding (SSB) has concluded its financial restructuring and emerged from Chapter 11 with plans to “refresh the vast majority of its product portfolio” over the next 18 months, according to a company statement. The retailer also will increase its marketing investments and sharpen its brand positioning to better differentiate itself from others in the mattress space.

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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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Armani Beauty opens flagship store in Hainan, China

Inside Retail

Armani Beauty has opened a flagship in China in the city of Hainan, following the December debut of the first one in Shenzhen. The 140sqm flagship store features a ‘conveyor belt’ called Red River, displaying cosmetic products from brands such as Power Fabric Foundation, Lip Maestro Satin, Lip Maestro, and Lip Power, as well as the brand’s fragrance collections including Acqua di Giò, Armani Code, Sì, and My Way.

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Walmart Tests Tiny Stores in Vacation Spots

Retail Wire

Walmart is testing tiny stores in popular vacation destinations, far from its traditional big-box format. The stores are called General Markets and are about 1,500 square feet, which is about one-tenth the size of a typical Walmart. They carry a limited selection of products, including snacks, drinks, souvenirs, and beach gear. The first General Market.

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5 Exciting Retail Trends Revolutionising Personalised Gift Market in 2023

Retail Focus

In the ever-evolving world of retail, personalisation has become a key driving force in enhancing customer experiences. As a retail journalist with two decades of experience, I’ve closely observed emerging trends in the UK’s retail sector. In this blog, we’ll explore the five new retail trends that are shaping the personalisation gift market in 2023.

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Digital Wallets: What’s Good for the Payments Industry is Good for Retailers…Right?

Retail TouchPoints

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt